Skip to content

Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
ATOL & ABTA protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

What if I'm on holiday and need support?

Modified on: Wed, 16 Sep, 2026 at 2:42 PM

If you experience any issues with your hotel during your stay, we always recommend speaking with the reception desk first - they’re in the best position to resolve things for you right away.

However, if they aren’t able to rectify the problem, or if you need help with something else, please don’t hesitate to get in touch with us. You can connect with our On-Holiday Support team 24/7

If you have an urgent matter and need to speak with someone right away, our emergency phone line is open around the clock, 7 days a week on +44 (0) 20 3846 6793.