Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
No. We accept all debit and credit cards, apart from American Express, if your booking was made on or after 19th November 2024. We will never email or ...
Yes, you can! This will depend on how far in advance you book your holiday though.
At the payment stage of making your booking, you'll be given the ...
If you have a voucher since Thomas Cook relaunched in September 2020, then yes, but this will need to be done once you have made your booking. Please ...
Depending on how soon your holiday is may mean you need to pay in full when you book. If you have more than a month before you're due to travel, you ...
We accept debit and credit cards, excluding American Express. We would never ask for you to use a BACS payment or for you to send us any money by a wire ...
You can use Apple Pay to pay for your holiday but only at the time of making the booking, and only if you're paying your holidays in full and have a ...
You can use Google Pay to pay for your holiday, but only at the time of making the booking, and only if you're paying your holidays in full and have ...
Bookings made on or after 19th November 2024:
If your payment is unsuccessful, we will attempt to take payment automatically for a further 2 days. If ...
