What happens if my automatic payment fails?
Modified on: Fri, 14 Nov, 2025 at 3:28 PM
Bookings made on or after 19th November 2024:
If your payment is unsuccessful, we will attempt to take payment automatically for a further 2 days. If your payment has still not been successful, you can contact us via our online chat and we can arrange to send you a payment link so you can make payment using an alternative card.
Bookings before 19th November 2024:
It's rare for this to happen but if it does, we'll send an email out the day after your payment was due asking you to pay through My Account.
If you don't want to wait for the email, you can pop on Manage My Booking and make the payment. Reset assured, we won't take the payment twice.
If you're paying a failed payment with a different card from the one you booked your holiday with, the system will update any future automatic payments to this card.
We accept Debit and Credit Cards but not American Express.
Please note: We'd never ask for you to use a BACS payment or for you to send us any money by a wire transfer service.