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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How can I pay? (when MMB is down)

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

We accept debit and credit cards, excluding American Express. We would never ask for you to use a BACS payment or for you to send us any money by a wire transfer service.

We're sorry our 'Userzone' service is currently down and are working as quickly as possible to bring it back (this is where you would normally make a payment). In the meantime, please speak to one of our agents through the Live Chat tab on our 'Contact us' page . We will be experiencing higher wait times due to increased volumes of chats.

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