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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
ATOL & ABTA protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

How do I contact you?

Modified on: Wed, 16 Sep, 2026 at 1:22 PM

Our knowledgeable travel advisors are always on hand to help, whether you need to amend a booking or make a payment. We're available Monday to Saturday, so feel free to contact us using our Chat service, from 10am to 6pm Monday to Saturday.

For new bookings you can give us a call on 020 3879 5469. This line is open from 9am to 8pm Monday to Friday, UK time. Saturday and Sunday: 10am - 5pm, UK time.

If you’re on holiday right now and need support, you can contact us 24/7 by phoning +4420 384 66793.