How do I make a complaint when I'm back from holiday?
Modified on: Fri, 14 Nov, 2025 at 3:28 PM
First of all, if you're unhappy about any aspect of your holiday, we're very sorry that things haven't been as you expected. We want to be able to address your complaint as soon as we can, so please complete this form with as much detail as possible and we’ll let you know we have the details of your complaint within 48 hours and aim to fully respond within 28 days.
We’re unable to accept complaints via post, so please use the online form so we can address your complaint. Sometimes it can take longer than this for a full response, whilst we work with your service providers to provide a full reply, however we’ll always try and keep you updated along the way.