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Your money is secured in a trust account
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
We're ATOL protected
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
We're ABTA registered
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

If there's a significant change, how much notice will I have and what are my options?

Modified on: Fri, 14 Nov, 2025 at 3:28 PM

We'll tell you as soon as we're made aware of any changes but, please note, this could happen at any point after your holiday's been confirmed.

If there's enough time before you’re due to travel, we'll offer you the choice to:

a) Accept the change or

b) Decline the change, cancel your multi-contract package, and receive a full refund.

You’ll need to tell us what you'd like to do regarding your booking within 48 hours. If we don't hear from you within 7 days, we'll assume that you've accepted the change.