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  • Your money is safe with our secure trust account.   tooltip icon Your money is secured in a trust account

    Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

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  • ATOL Protected Icon tooltip icon We're ATOL protected

    All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806

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  • Extra protection when you need it most  tooltip icon We're ABTA registered

    As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

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  • How and when do I get my ATOL certificate?

How and when do I get my ATOL certificate?

Modified on: Mon, 29 Jun, 2026 at 8:47 AM


You'll receive your ATOL certificate by email within 48 hours of booking your trip, along with your booking confirmation.

This certificate provides details about your protection and steps to take if the ATOL holder fails.

You can also download a copy from My Account using your holiday reference number and the lead name.

>> My Account

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*Offer terms and conditions

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ATOL Protected. Our ATOL number is 11806.
We are ABTA members with numbers P8283 & Y6720.
Travel Aware

When you book a holiday which includes a flight, a flight inclusive holiday, through Thomas Cook you are financially protected by the ATOL scheme. Our ATOL number is 11806. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: The Civil Aviation Authority. Thomas Cook are members of ABTA with numbers P8283 & Y6720.

 

The Foreign, Commonwealth and Development Office and the National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad, see gov.uk/foreign-travel-advice and travelhealthpro.org.uk.  For more on security, local laws and the latest travel information, visit the FCDO Travel Aware website at travelaware.campaign.gov.uk. The advice can change so check regularly for the latest information.

 

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