Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 2
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Train station pickup (surcharge)
- Free airport transport
- Electric car charging station
Activities
- 24-hour fitness facilities
Food & Drink
- Breakfast available (surcharge)
Pools and wellness
- Full-service spa
- Outdoor seasonal pool
- Spa services on site
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Dry cleaning/laundry service
- Limo or town car service available
- Train station drop-off (surcharge)
- Porter/bellhop
- Self parking (surcharge)
- Free valet parking
Business facilities
- Conference space size (metres): 1400
- Meeting rooms
- Business centre
- Conference space
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Madrid, Community of Madrid, Spain
Address: Plaza de España, 5, Madrid, Spain
Reviews
“Eh!”
Location is great as it is walking distance to places we wanted to see in Madrid. The atmosphere was so-so. Some staffs were helpful and polite (bellhops) but others were snobbish. When we checked in the front staff were happy and inviting to get in. Before we headed out to dinner, we stopped by the check-in area to have some euros broken down to smaller bills and we had to wait for 10 or more minutes before someone called us. No one was there at the time. We got ignored for 10 or more minutes. The other incident was at Gingko Skybar on Saturday, 10/31. It was Halloween night but no one was there. We sat at a table by the window infront of the bar. We were not attended to, asked or served anything. Three young adult ladies who came up after us, not guests of the hotel, were attended to and served. The room was spacious. However, as first timers we would think since we booked upgrade and was told we got upgraded another level that the view will be great. Our room was overlooking tidbits of the Plaza de España as it was blocked by tall large trees. We thought 7th floor was high enough - Nope! For the price we paid, view was disappointing as first time guests. Also, you would think breakfast will be included but apparently not and you’ll need to pay depending on the “board” or tier you like. The hotel and our room were clean when it comes to cleanliness. Noise, you can hear people walking from 7th floor and when emergency vehicles are coming. Amenities were good. They let us use spa for free 1 day for an hour with a pass.
- Stayed in Oct 2026
“Sister get away in Madrid!”
From start to finish our experience was 10/10! It was my sister’s birthday during our stay and the hotel staff did a wonderful job. Laura your super star guest services assisted us most days and guided us where the best spots were and how best to get to them. She is a true gem to your brand. We have stayed in many hotels in London & across EU and she deserves a mention! What a lady! Location was perfect, the room was sensational & the pool was just right. Food / Drinks were pricey but you get what you pay for and they was very very good ☺️ We did venture out most evenings for meals and roof top bars but there’s plenty about and a Starbucks on the corner what’s a hit as we didn’t opt for B&B. I would highly recommend this hotel to any travellers, would say it’s more of an adults only mind you. Please don’t let me forget both young boys who were lifeguarding round the pool, they were both amazing and though out the afternoon checked up on us and made sure we had drinks by our side! Thank you for making our stay the BEST! Kerri x
- Stayed in Aug 2026
“Great all round choice”
The location is excellent of this hotel, within walking distance of lots of must see places. The hotel itself is really well appointed and has similar vibes to Marina Bay Sands in Singapore. The décor is modern and classy, the shower especially lovely and the bed was very comfortable. The toiletries are high end and generous takeaway sizes. Water was free throughout our stay. The rooftop pool is so calm and a lovely place to spend a few hours. We would absolutely rebook and visit Madrid again. Great city.
- Stayed in Jun 2026
“Wonderful place to stay in Madrid”
Exceptional hotel. Exceptional location. Exceptional staff service. Must emphasize the concierge Mr. Adrian who was extremely patient, professional and customer care incline. He really made a positive difference in making our stay just wonderful.
- Stayed in Jul 2026
“Beautiful hotel in a perfect location”
We stayed at the hotel for three nights the rooms are beautifully decorated . We had a spacious room on the 11th floor with great views onto the Plaza . Unfortunately on the first evening I could not sleep due to the loud music from the sky bar until early hours of the morning. This was unexpected and I phoned the reception to complain not something I would normally do.The next morning the duty manager contacted us to apologise and offer us an upgrade where the noise level would be better . We thanked him but said it was not necessary he persisted that he wanted us to have the stay we should and they moved us to their best room . The views are stunning ,we could see the Palace & beyond . We really appreciated the pride he took in his role & the hotel wanting to ensure the guests had the best stay possible .
- Stayed in May 2026
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