Hotel Facilities
Internet
- Free WiFi
Food & Drink
- Television in common areas
- Breakfast available (surcharge)
Front-desk/reception area services
- Luggage storage
- 24-hour front desk
- Tours/ticket assistance
- Concierge services
Cleaning services
- Self parking (surcharge)
Other facilities
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Calle de Lola Flores 2, Madrid, Spain
Reviews
“Regreat booking”
I booked one month ago for Dec 2026. Two days ago, my plane schedule changed. I needed to cancel one night but the owner refused. I explain why and still didn’t accept. This is 100$ can more. This is not right.
- Stayed in Oct 2026
“Awful”
I did not have a good experience at this hotel. The restaurant was awful. One kid was completely overwhelmed attending to everyone. I had to leave and go to the crown plaza after asking for a water 5 times. When I came back he started yelling at me. The whole place just seemed depressing.
- Stayed in Nov 2025
“Avoid this hotel! Isolated with no shuttle service!”
The name of the hotel implies it is near the airport! It’s not! It’s very hard to get to via public transport (okay, two buses and a lengthy walk) and the taxi is expensive. It’s way off the beaten track. I felt very unwelcome on check in. The language barrier was a surprise. However I should speak Spanish - I live here! - and I don’t. I was not given much information and I learned more when I overheard the receptionists checking in other guests later! I asked if there was a bar and I was directed towards some tables and wandered around but could not find it. Apparently there is no bar - just table service! I felt belittled. I was made to feel so unwelcome that I went to the Crowne Plaza next door and had food and drinks there where I was made to feel exceedingly welcome. Due to its isolated position with no shuttle I would avoid this hotel at all costs. I found the staff very unfriendly and unhelpful. Be sure to factor in high taxi costs both ways. Use the hotels nearby who have shuttle services. I’ve stayed at many hotels near the airport and I deeply regret booking this one.
- Stayed in May 2025
“Choose a better option to Stay.”
The hotel is called B&B hotel Terminal 1,2 and 3 , this gives the impression that hotel is part of the Terminal or very close to the Airport. Hotel is good 15 minutes away and costs for Taxi one way 25 Euro, in fact the Cab driver wrongly claimed 33 Euro and I had to question him. Air conditioning or the air circulation in the room is an issue, very stuffy rooms. Had a sleepless night infact. Had to open the window middle of the night. Room has no glasses for water etc. You have to bring in paper cups from Lobby. Very limited restaurant menu and nothing is available around this property as option . All in all, find a better place closer to Airport even if bit more expensive.
- Stayed in May 2025
“Unfriendly staff”
We stayed here for a total of 3 nights. The staffs need serious customer service training as well, poor manners during check in and check out processes. Upon checking out on the last day, I was thinking of taking a hot coffee with me on the road. When the cappuccino was being brewed, the front desk girl confronted me citing I have already checked out ! Seriously, skimp over a cup of coffee for the guest !
- Stayed in Jan 2025
Why book with Thomas Cook
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Need help booking?
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