Don't miss out on recreational opportunities including an outdoor pool and a hot tub. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge). Getting to nearby attractions is a breeze with the local area shuttle (surcharge).
Enjoy international cuisine at Nice To Meet You – a restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool. Buffet breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon for a fee.
Featured amenities include express check-out, a 24-hour front desk and multilingual staff. A round-trip airport shuttle is provided for a surcharge (available 24 hours).
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Dear Hotel Madrid
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of poolside bars: 1
- Number of swi: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Area shuttle (surcharge)
- Airport transport (surcharge)
- Offsite parking discounted rates available
Food & Drink
- Breakfast available (surcharge)
- Snack bar/deli
Pools and wellness
- Number of hot tubs: 1
- Number of outdoor pools: 1
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Porter/bellhop
Business facilities
- Number of meeting rooms: 1
Other facilities
- Wedding services
- Multilingual staff
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Gran Via 80, Madrid, Spain
Reviews
4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
LCM56Nov 2026
“Great centrally located hotel”
Loved our one-night stay here. Great location, easy to walk to any area of the city. Room was quite spacious for Europe, nice bathroom with good shower. Rooftop terrace is a lovely benefit for cocktail hour with great views over the city. Breakfast was plentiful with good selection and April was very helpful offering gluten free items. Front desk staff were very pleasant and gave us a great recommendation for a local restaurant. One caveat: booking platforms list a 24-hr airport shuttle which in fact does not exist. They are happy to book you a taxi when you leave but there is no option to take a shuttle from the airport upon arrival.
- Stayed in Nov 2026
DeletreaNov 2026
“excellent value for money in the city centre of Madrid”
Great location, great facility, clean rooms, professional staff, nice rooftopbar, good breakfast buffet. If you pick higher floors for a room, you will not hear a sound. So not much more I can say except, I got great value for my money.
- Stayed in Nov 2026
Colleen ROct 2026
“Worst experience I’ve ever had at a hotel.”
Wow. I’m going to start with It is a cold 60 something degrees here. The website clearly states that there is a heated pool, which is why we paid more to stay at this hotel. I called to the lobby who told me it was not heated because of the season? please do not pay attention to their website, it is false advertising, and it reflects that the pool is heated and does not specify that is dependent on a season or seasonal change. If you are traveling over 10 hours and looking forward to a heated pool, you will not get it here. Instead, you will get terrible customer service. They hung up on me and treated this like it was my problem. No concessions made. Do NOT stay here.
- Stayed in Oct 2026
AE124x1Oct 2026
“Another perfect stay”
My favourite hotel. I never stay anywhere else in Madrid! Esther at reception is so helpful and kind as are all of the lovely staff. She made our trip :) the location is fantastic so central, comfy beds, clean and beautiful interior design. The views from the rooftop are beautiful. I am already thinking I can’t wait to come back!! Thanks again Esther , Eve :)
- Stayed in Oct 2026
Resort47650187118Sept 2026
“Great wrap up to our wonderful trip to Spain”
I strongly recommend this hotel. Everything about it is amazing. Located on Gran Via and within a walking distance from all major attractions. Staff were great, very friendly and professional. Hallways and rooms were spotless . The rooftop pool is breathtaking, must see even if you visit in during winter, take few minutes and get the experience. Everything about Spain is amazing, the country, the food, the culture, the civilization , the architecture and most importantly the People. Wishing you more success, progress and prosperity. I can’t wait to be back.
- Stayed in Sept 2026
Why book with Thomas Cook
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Secure your next holiday from £19pp
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Price match
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ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
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