Hotel Facilities
General
- Number of swi: 1
- Smoke-free property
Internet
- Free WiFi
Food & Drink
- Breakfast available (surcharge)
- Snack bar/deli
Pools and wellness
- Pool umbrellas
- Number of outdoor pools: 1
- Pool sun loungers
Front-desk/reception area services
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Tours/ticket assistance
Cleaning services
- Laundry facilities
Other facilities
- Multilingual staff
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Atocha 49, Madrid, Spain
Reviews
“Crippling”
We had travelled by fast train from Barcelona. Gone to see Lion King, eaten, and checked in. Room perfect for me as a wheelchair user. Lots of open space big adapted bathroom. But the mattress was so hard. I awoke early morning in pain and hardly able to move.
- Stayed in Oct 2026
“One of the best hotels I have ever been to”
Amazing hotel with friendly and welcoming staff. Very clean and well kept hotel. Me and my partner have been here twice and have loved it each time. With a rooftop pool and bar. Great hotel and staff
- Stayed in Aug 2026
“Best hotel during my visit in Spain”
Amazing hotel with a lot of nice staff and good vibes. I’m hetero and I want to recommend this hotel to everyone. It’s modern and fresh and easy to like
- Stayed in Aug 2026
“Great stay”
Great hotel, very polite stuff, very clean and accommodating
- Stayed in Jul 2026
“Family Holiday”
Axel Hotel is situated in the centre of Madrid. It is surrounded by a busy community of bars, restaurants & shops. The area is lively with narrow streets & beautiful buildings. It is within walking distance of the art galleries Prado & Sofia, Retiro Park, the Museum of Archeology. The Bernabeu is also only an hour away on foot & is worth a wander. As for the hotel, like everything, it has both positives & negatives. Firstly the staff. Whilst we didn't interact much with the staff as we were out all day. When we did, they were all friendly, helpful, polite & happy to support you. Morning breakfast service was pretty good. Again, the staff were great & there was a good selection of breads, cereal, fruit, eggs, meat & pastries. No complaints at all. We had two rooms. One double, one twin single. The double was just an average size, not the biggest, but fine. It had a shower, with a clear glass door. Why? Also a toilet with a frosted glass door & the sink was in the hallway/corridor. Due to the arrangement of the room, with the bed not facing the utilities, how the services were fitted was not much of a problem. In the twin single room however, it really was a issue. A twin single implies those staying in the room are not romantically together. In this instance it was brother & sister. The beds faced the toilet & shower with nothing to aid privacy. Again, the shower was clear glass & the toilet was floor to ceiling frosted glass. This was not acceptable, I'm afraid. I am really confused about the modern trend for fitting bathroom suites in hotels without the necessary privacy. Why do hotels think brothers/sisters/friends want to watch those they're staying with shower or go to the toilet? The hotel has a wonderful rooftop bar & pool with plenty of loungers. It is a lovely space. However, it pumped out dance music all day & night which really was not to our taste. I tried to read & chill a couple of times up their, but the music just really stressed me out. So, unfortunately, we didn't really utilise the space. I have to caveat my comments on the roof terrace. I'm not too sure I'm their target audience. Everyone else seemed to have absolutely no problems at all. I love to read & this was not a space catered to those who wanted a bit of peace & quiet. Which is absolutely fine. Taking everything into consideration, we did enjoy staying in the Axel Hotel. It had a great atmosphere, the staff all had a smile on their faces & were friendly & helpful. Apects of the rooms & the noise on the roof terrace did let it down. However, we did enjoy our stay.
- Stayed in Jun 2026
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