Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
Internet
- Free WiFi
Transport & Parking
- Free airport transport
- Electric car charging station
Activities
- Fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Number of coffee shops/cafes: 1
- Television in common areas
Pools and wellness
- Pool umbrellas
- Number of hot tubs: 1
- Full-service spa
- Outdoor seasonal pool
- Sauna
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Express check-in
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Arcade/game room
- Garden
- Terrace
- Computer station
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
- Porter/bellhop
Business facilities
- Conference space size (metres): 300
- Meeting rooms
- Business centre
- Conference space
- 24-hour business centre
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Madrid, Community of Madrid, Spain
Address: Calle campezo 4, Madrid, Spain
Reviews
“I had a great experience”
Pros: Huge, modern hotel near Barajas/Madrid international airport. FREE SHUTTLE every 30 minutes; requires outbound reservations at front desk. Restaurant at lobby offers breakfast, lunch, dinner. Lobby bar opens late as well. The food was mid, decent, served buffet style... don't expect gourmet when you are feeding the masses. Free water on the table. My room was very spacious & comfortable. Could use a little bit more cleaning/ wiping/scrubbing/sanitizing though. Small fridge with water, coffee kettle, flat screen tv with complicated channel line up. Wifi is ok; spotty in some areas (I was in a higher floor). Great air conditioning. Amazing shower! There is a pool, spa, sauna. Overall, I had a great night sleep! Cons: Breakfast at lobby restaurant doesn't open til 8am (but you can order a take out bag) Dinner at lobby restaurant does not open til 9pm (they eat very late in Spain!)
- Stayed in Sept 2026
“Disappointed”
Complacency as a business I believe as a lot of custom secured through airlines. Culture of service is not right. Few staff members demonstrated abruptness and rudeness serving others whilst still in mid conversation with yourself. Was served raw chicken one evening as well. Facilities available but only at limited times. I asked to complain and we had to wait for over an hour for someone from senior management the commercial director to see us. Rooms cleaned but on occasion were carried out quite late in the day. Have put an official complaint in writing with a commitment to provide action and feedback. Only until it was escalated to the commercial director Salvador that we received more compassion and action. Initial apology provided in writing. We will definitely not be staying at this chain of hotels again
- Stayed in May 2026
“Axor barajas”
On first evening we were greeted by hotel shuttle service and receptionist who were both excellent. However, things went downhill after that. The small print on the hotel information advise us that the out swimming pool would not be open until mid June, even though it came up as having the facility on our internet search and the temperature in Madrid was over 30'! The wellness centre was only open after 5pm and there was an extra charge ! One night we decided to eat in the hotel bar.My husband was served a chicken burger that was only half cooked. We returned to our room after a long day out, but our room was not cleaned, even though the sign had been placed clearly. Lastly the reception staff were rude to my husband and I,that was probably the last straw really...we are in the process of making a complaint, the hotel manager eventually understood there had been an accumulation of poor service and practice by staff.
- Stayed in Jun 2026
“Fantastic hotel”
This hotel was great. We could not find last minute accommodations but this hotel had space thanks to god. Everyone was kind and helpful, from the front desk to the bar staff. The room was large and comfortable. A great value for the price! This hotel is in a quiet area close to a mall and grocery store. There is a good gym on the premesis as well.
- Family
- Stayed in May 2026
“Best stay possible”
Beautifull hotel, with the best views possible, lovely staff, good quality beds, and a modern well equipt gym. If I may give a tip: The airconditioning makes a little bit to much noice,
- Couples
- Stayed in May 2026
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