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SENTIDO Aequora Lanzarote

Spain, Canary Islands, Lanzarote, Los Pocillos

SENTIDO Aequora Lanzarote
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Hotel Info

Travellers love...

  • Modern and contemporary design
  • Excellent hotel-run entertainment
  • Hotel-run kids' club

Our 4 & 5 star SENTIDO Hotels & Resorts are great for couples, small families and single travellers who love top quality service and fantastic facilities in a great location.

Hotels where every day feels like a Sunday: for couples, solo travelers and small families. Carefully-selected for their breathtaking locations, dedicated service, quality, and focus on small details, so you can relax and enjoy your dream holiday.
hotel conceptHoliday Plus Activities: offering fun and relaxation for body and mind.
hotel conceptFeel free to lie-in with late breakfast served until 11:30am.
hotel conceptChoose your favourite pillow and mattress topper to get your best night’s sleep.
hotel conceptThere’s a Holiday Concierge who’s always on hand to help you with local tips and any special requests.
Discover more about SENTIDO
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TripAdvisor Rating
4.5 3965 reviews
Our customers
7 reviews

SENTIDO Aequora Lanzarote lies in a great location near Puerto del Carmen and just a stroll from Los Pocillos beach. With so much to see and do nearby as well as modern facilities on-site, such as a gym, wellness centre, three restaurants and four bars, there's lots here to keep you and your family very happy.

Please Note

You will be asked for a copy of your credit card at check-in (alternatively a cash deposit of €100 per room is required). There are no lifts to the rooms at this low rise complex so it may not be suitable for guests with mobility difficulties.

Location

200m from Los Pocillos sandy beach, 150m from the nearest bars and restaurants. 2km from the resort centre.

FCO travel advice to help you stay safe. Foreign travel advice

SENTIDO Aequora Lanzarote scores a 4.5 out of 5, based on 3965 reviews.

What's included in the All Inclusive package?

  • HIGHLIGHTS
  • Buffet breakfast, lunch and dinner
  • One visit per stay to the Spanish à la carte restaurant (taste menu only, reservations required)
  • Soft drinks and locally branded alcoholic drinks (including some cocktails) 10am-11pm
  • Daytime snacks and ice cream
  • In-room minibar stocked with water on arrival
  • Gym (three hours per day), tennis court and multi-sports court
  • Varied family entertainment in the daytime and evening, including professional shows and live music
  • FOOD & DRINK
  • Adult-only buffet restaurant (13yrs+)
  • Family buffet restaurant with kids' buffet
  • Blue bar (adult only)
  • Daytime snack bar
  • Evening lounge bar
  • Theatre bar
  • SWIM & SUN
  • Outdoor swimming pool with kids' section (climatised Nov-Apr)
  • Animation pool
  • Adult-only pool (18yrs+, climatised Nov-Apr), 
  • Kids' and infants' splash pools (climatised Nov-Apr)
  • Sun terraces with sunloungers and shaded areas
  • JUST FOR KIDS
  • Hotel-run kids' clubs (4-7yrs, 8-11yrs and 12yrs+)
  • Play area
  • Mini-disco
  • Cots
  • EVERYTHING ELSE
  • 24hr reception
  • Wi-Fi
  • PAYABLE LOCALLY
  • Pool towels (deposit)
  • International brands of alcohol
  • Premium cocktails and snacks
  • Bottled beer and water
  • Spanish à la carte restaurant
  • Tennis equipment (deposit)
  • Gym (additional use)
  • Wellness centre with massage and beauty treaments
  • Games room
  • In-room safe
  • Minibar
  • Balinese beds

General Room Information

Junior Suites (up to three adults) have a twin or double bedroom (two steps down) living area with sofa bed, centrally controlled air conditioning, two satellite televisions, tea and coffee making facilities (refills on request from reception), Wi-Fi, hairdryer, open-plan bathroom (shower cubicle, no bath), and balcony or terrace with pool or garden view.

Also available at a supplement: Family Junior Suites (up to three adults or two plus two children). Double Rooms (two adults). Suites (three-five adults) with two bedrooms and a living area. Master Suites (three-five adults) on the top floor with two bedrooms, living area and two bathrooms (shower only). Premium Service All Inclusive Junior Suites including minibar stocked on arrival, premium All Inclusive drinks (excluding champagnes and aged spirits) served until the bars close, dinner option at the à la carte restaurant (reservations required) and Balinese bed reservation (once per seven day stay).

Facilities, activities and opening times/dates are subject to change
Rooms

Double Room

Up to two adults. With a double bed. Centrally controlled air conditioning/heating, satellite television, safe (payable locally), tea and coffee making facilities (payable locally), bathroom with shower only, hairdryer, and balcony or terrace with pool or garden view.

Junior Suite

Up to three adults. With a twin or double bedroom (two steps down), living area with sofa bed, centrally controlled air conditioning, two satellite televisions‚ Wi-Fi, minibar (payable locally), tea and coffee making facilities (refills on request from reception)‚ safe (payable locally), hairdryer‚ open plan bathroom (shower cubicle, no bath) and balcony or terrace with pool or garden view.

Double Room

Up to two adults. With a double bed. Centrally controlled air conditioning/heating, satellite televisions, safe (payable locally), tea and coffee making facilities (payable locally), bathroom with shower only, hairdryer, and balcony or terrace with pool or garden view.

Junior Suite

Up to three adults. With a twin or double bedroom (two steps down), living area with sofa bed, centrally controlled air conditioning, two satellite televisions‚ Wi-Fi, minibar (payable locally), tea and coffee making facilities (refills on request from reception)‚ safe (payable locally), hairdryer‚ open plan bathroom (shower cubicle, no bath) and balcony or terrace with pool or garden view.

Premium Service Junior Suite

Up to three adults. With a twin or double bedroom (two steps down), living area with sofa bed, centrally controlled air conditioning, two satellite televisions‚ Wi-Fi, tea and coffee making facilities (refills on request from reception)‚ safe (payable locally), hairdryer‚ open plan bathroom (shower cubicle, no bath), balcony or terrace with pool or garden view, and additional benefits including porter service on arrival, minibar stocked on arrival, premium All Inclusive drinks (excluding champagnes and aged spirits) served until the bars close, dinner option at the Spanish à la carte restaurant (reservations required) and Balinese bed reservation with sparkling wine, fruit and chocolate (one day per seven day stay).

Questions & Answers
(34 Questions : 28 Answers)

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Family buffet

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Ratings and Reviews
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Ratings summary
Overall rating 
3.9 / 5
3.9 / 5
Open Ratings Snapshot
Rating breakdown 7 reviews
5 Stars
4
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
Authentic Reviews Authentic Reviews
Room / apartment 
3.7 / 5
3.7 / 5
Location 
3.7 / 5
3.7 / 5
Cleanliness 
4.7 / 5
4.7 / 5
Value for money 
3.9 / 5
3.9 / 5
Food (if applicable) 
3.9 / 5
3.9 / 5
Service (if applicable) 
4 / 5
4 / 5
Overall holiday 
3.7 / 5
3.7 / 5
Flight 
3.7 / 5
3.7 / 5
Transfer 
4.3 / 5
4.3 / 5
Holiday Provider Service 
4 / 5
4 / 5
5 out of 7571%reviewers recommend this accommodation.
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Product ReviewsWrite a review
Overall rating 
5 / 5
5 / 5
Rooms Exactly as on website
PostedMay 3, 2018
Customer avatar
 
Please wait while more information about JackieS is loaded.
Additional information about JackieS could not be loaded.
fromEdinburgh, UK
Age:55-64
Gender:Female
Month of travel:April
Room / apartment 
5 / 5
5 / 5
Location 
4 / 5
4 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
4 / 5
4 / 5
Service (if applicable) 
4 / 5
4 / 5
Beautiful week we had from 16th to 23rd April 2018 Hotel was excellent from the welcome glass of champagne, friendly staff were a credit to the hotel, spacious suites with fresh towels every day, coffee machine, tv in bedroom and lounge, beauty spa treatments available, adult only areas and pools one with easy access for the not so young swimmers. Food was very good with many items to choose from. Could improve on entertainment in bar in the evening but will defineately be coming back.
HighlightsIn-room amenities, Internet access, All-inclusive options, Onsite restaurants & bars, Welcoming staff, Wellbeing/spa/gym
Yes, I recommend this accommodation.
+3points
3of 3voted this as helpful.
Was this helpful?Yes3No0
Overall rating 
4 / 5
4 / 5
Lovely family place
PostedMarch 31, 2018
Customer avatar
 
Please wait while more information about SarahandJames is loaded.
Additional information about SarahandJames could not be loaded.
fromNottingham, uk
Age:26-35
Gender:Female
Month of travel:March
Room / apartment 
4 / 5
4 / 5
Location 
3 / 5
3 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
3 / 5
3 / 5
Service (if applicable) 
5 / 5
5 / 5
Family friendly place. Visited in March and had a pleasant stay. All staff friendly and helpful, waiters in the "family" restaurant (there are 2 Buffett restaurants - one is for 13+ only) were very friendly and chatted with our 3yo child.
Children's pool is heated and has a few slides. There is another pool in the "coral" snack area (food available here throughout the day) that is larger/deeper for older kids.
The suites were very clean and well maintained, with an outside balcony area. Would have liked a proper double bed rather than two singles together.
There is evening entertainment, but it does not go on late (finished around 10:30) and was not even audible from our suite with the balcony door closed.
Free WiFi across entire site worked well and was quick enough for streaming.
When we went in March it was quiet.
Only slight negative is the family restaurant food was a bit repetitive, as you would expect there was a good variety of European foods on offer but mostly the same at each serving. That being said the food that was on offer was freshly cooked and tasted good.
HighlightsChild-friendly activities, atmosphere, All-inclusive options, Welcoming staff
Yes, I recommend this accommodation.
0points
1of 2voted this as helpful.
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Overall rating 
5 / 5
5 / 5
A very enjoyable week
PostedNovember 18, 2016
Customer avatar
 
Please wait while more information about CandN is loaded.
Additional information about CandN could not be loaded.
fromSussex UK
Age:55-64
Gender:Male
Month of travel:November
Room / apartment 
4 / 5
4 / 5
Location 
4 / 5
4 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
4 / 5
4 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
User submitted photo
User submitted photo
We had a very enjoyable week. The hotel seems like a maze when you arrive but you quickly find your way around.
The hotel is very well maintained and is kept very clean.
We found the food very good with a wide variety of hot and cold foods in the buffet restaurants with hot and cold plates to keep it that way!
The staff are friendly and very efficient especially Martha who cooks the eggs for breakfast.
The drinks on "all inclusive" are good quality with local and international brands but the barmen do sometimes get overwhelmed at certain times when the is a sudden influx.
Despite the size of the hotel it's layout makes sure it never feels crowded.
We hope to come back again.
HighlightsProximity to local attractions, Internet access, All-inclusive options, Onsite restaurants & bars, Welcoming staff
Yes, I recommend this accommodation.
+10points
11of 12voted this as helpful.
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Overall rating 
1 / 5
1 / 5
Christmas at Sentido
PostedJanuary 1, 2016
Customer avatar
 
Please wait while more information about lolabird is loaded.
Additional information about lolabird could not be loaded.
fromCheshire, UK
Month of travel:December
Room / apartment 
1 / 5
1 / 5
Location 
3 / 5
3 / 5
Cleanliness 
4 / 5
4 / 5
Value for money 
1 / 5
1 / 5
Food (if applicable) 
4 / 5
4 / 5
Service (if applicable) 
3 / 5
3 / 5
Just come back from staying at the SENTIDO lanzarote Aequora for Christmas. First of all my husband rang the hotel the day before our arival to order champagne to be in our room as a surprise for my birthday and our anniversary. It was not there so after complaining the bar man brought it up without ice or bucket, it was so dissapointing. The suite did not reflect its 4 star rating, there was no adequate place to sit and put makeup on, we had to pay extra for ironing facilities and there was nowhere to hang wet swim wear or towels except over the balcony. When your all-inclusive in a 4 star hotel you should not have to pay for the safe or coffee in your room which insidently was delivered and left on the coffee table without even a tray for the capsules. I have stayed in travel lodges with similar cheap furniture. We were expecting a meal at the al-acarte restaurant which turned out to be a free tasting tapas session and drinks had to be paid for including water. On the positive side Away from the room accommodation the pools and grounds were kept spotless and the food and drink were of a high standard, the waiting staff and animation team were outstanding. We passed on our complaints to the rep who said other guests had similar concerns. We appreciate its the first Christmas for the hotel but decorations and christmas music don't cost a lot of money or effort, it seemed everything was done on a shoe string and to top it all they even closed the nightclub so after 10.30pm there was no adult entertainment. Gutted ! we will not go back as similar 4 star hotels in the area seemed more attractive and better value for money.
HighlightsOnsite restaurants & bars, Welcoming staff, the winter sun
No, I do not recommend this accommodation.
Response from Thomas CookBy ViktorThomas Cook Customer ServiceJanuary 4, 2016
Dear Traveller,

Thanks so much for letting us know about your holiday to SENTIDO Lanzarote Aequora. We always want you to have a great time on holiday with us so were really sorry to read your feedback.

We’re very sorry that you felt your holiday wasn’t what you expected as we know your holiday is something you would have looked forward to.
We constantly review our holiday prices so that we can provide you with the best value for money so we have passed your feedback onto our Product management team to work on future improvements.

Thanks again for your feedback, it is really valuable as we know that holidays are something special to look forward to. Once again we’re very sorry and hope you will holiday with us again soon.
+5points
6of 7voted this as helpful.
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Overall rating 
5 / 5
5 / 5
An excellent holiday spot in Lanzarote with everything close by and yet relaxing and quite
PostedSeptember 6, 2015
Customer avatar
 
Please wait while more information about MRMo is loaded.
Additional information about MRMo could not be loaded.
fromNorth London
Gender:Male
Traveller type:Family with children
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
5 / 5
5 / 5
Flight 
5 / 5
5 / 5
Transfer 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
Being a single father of two,I am quite pedant about the destination I take my kids . Each year I take my kids to a holiday,somewhere safe, so they can have fun and enjoying their time.Each year they would give their opinion and verdict about the our holiday destination.
Both my kids loved this destination and I must admit that I had the same experience too.This year I used Thomas cook for my holiday and am very pleased with my choice. The information on the website was truly correct .
We could stay in hotel and enjoy our time there or walk to the sandy beach nearby.
The standard of the hotel is very high and all staff very nice and attentive.
we were at a 5 star hotel in Greece last year but found this hotel better than last year. When you have full board,you expect some recycle food from lunch into dinner time but overall the food was great and indeed 4 star rate isn't the true rate,it should be rated as a 5 star.
Recommend this hotel to everybody,family or couples likewise..
HighlightsIn-room amenities, Child-friendly activities, Proximity to local attractions, All-inclusive options, Pool/water sports, Welcoming staff
Yes, I recommend this accommodation.
+14points
16of 18voted this as helpful.
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Overall rating 
2 / 5
2 / 5
Just returned from this holiday resort i wouldnt recommend to anyone to go here.
PostedApril 9, 2015
Customer avatar
 
Please wait while more information about Den12 is loaded.
Additional information about Den12 could not be loaded.
fromNorth Somerset, UK
Age:46-54
Gender:Female
Room / apartment 
2 / 5
2 / 5
Location 
2 / 5
2 / 5
Cleanliness 
4 / 5
4 / 5
Value for money 
2 / 5
2 / 5
Food (if applicable) 
1 / 5
1 / 5
Service (if applicable) 
1 / 5
1 / 5
Overall holiday 
2 / 5
2 / 5
Flight 
3 / 5
3 / 5
Transfer 
3 / 5
3 / 5
Holiday Provider Service 
2 / 5
2 / 5
We were welcomed with a warm orange juice as we dont drink alcohol, given our keys and pointed to our room it took us 30mins to find our room up and down stairs. The appartment was spotless and roomy but the bed was like sleeping on a plank of wood and it was also 2 single beds put together not a complete double. if you wanted tea or coffee in your room if you were half board you had to pay 9eros each. the tv was all in german we did ask for this to be looked at and 2 men came but left without doing anything. we found staff morale low, they werent vey helpful except the cleaners. in the restaurant as they called it men had to wear trousers. We felt they were trying to be something they werent it was more like a canteen, very little choice, all cheap cuts of meat and tough to eat. Vert little choice if you have children chips and pizza which was awful. After 10 days of the canteen as i saw it i was glad to leave. this place lacks atomostphere of friendlessness. internet access was minimal. The place was spotless but apart from that it had little to offer and they need training on customer service. like to be happy and helpful.
No, I do not recommend this accommodation.
Response from Thomas CookBy HotelierApril 30, 2015

Dear customer,
First of all I would like to thank you for sharing your opinion about our hotel.
All reviews are important and help us to improve but unfortunately we regret about few of your comments. We work hard to give all our customers a great stay and we know is not always possible. This is certainly one of those cases.

We are sorry to hear that you haven´t liked our beds. Please, note that you can ask in reception to change from twin to Double beds.
About the television, we have 8 English channels but you can also choose to switch to original version most channels in Spanish and so you can see shows and movies ( customers have the instructions in the room). Please, accept our apology if the maintenance service didn´t explain you about the instructions.
As said at the beginning, our apologize for not being what you expected, we hope you give us a second chance to show all the changes made in the last weeks because we are every day making changes and improving our service.

Your SENTIDO Lanzarote Aequora

+1point
5of 9voted this as helpful.
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Overall rating 
5 / 5
5 / 5
Excellent winter holiday in this new holiday complex near the beach.
PostedMarch 7, 2015
Customer avatar
 
Please wait while more information about Billme20 is loaded.
Additional information about Billme20 could not be loaded.
fromGuildford, Guildford, Surrey, UK
Age:65+
Gender:Male
Traveller type:Mature couple
Room / apartment 
5 / 5
5 / 5
Location 
5 / 5
5 / 5
Cleanliness 
5 / 5
5 / 5
Value for money 
5 / 5
5 / 5
Food (if applicable) 
5 / 5
5 / 5
Service (if applicable) 
5 / 5
5 / 5
Overall holiday 
4 / 5
4 / 5
Flight 
3 / 5
3 / 5
Transfer 
5 / 5
5 / 5
Holiday Provider Service 
5 / 5
5 / 5
This large holiday complex is now bedding in from its opening in January. The rooms are of high international standard with comfortable beds, chill out area with its own TV, wet room with rain forest shower head.
Buffet dining worked well with a standard and variety which could not be faulted. The table service struggled at peak times which may have been caused by the large number of French guests who all seem to come in at 8 o'clock.
Half term brought a deposit of 400 children, which made sound levels go
through the roof.
The Sentido had its own Spanish restaurant, which we were able to use once a week, but was empty every night. Unfortunately there was an arrow on the front door pointing to the right, and the menu was inside not visible from outside. Valentine's Night was a disaster with the restaurant laying on a special meal for 19 euros but again the restaurant was empty. We used the Spanish restaurant on the second week to get away from the noisy dining rooms and experienced good waiter service and a tapas tasting menu.
Thomas Cook staff locally and on the mainland were very helpful when we lost a passport on arrival.
HighlightsProximity to local attractions, Onsite restaurants & bars, Welcoming staff, Lively atmosphere, Pool/water sports, In-room amenities, Entertainment, The view, access to beech
Yes, I recommend this accommodation.
+6points
9of 12voted this as helpful.
Was this helpful?Yes9No3
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