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NH Collection Palacio de Tepa
Designed by Juan de Villanueva, NH Collection Madrid Palacio de Tepa is set in the building that served as a palace for Count Tepa. Today, the hotel provides the perfect location to access all of Madrid's iconic sites. Prado, Reina Sofía and Thyssen museums are close by, as are the Royal Palace, Plaza Mayor and Puerta del Sol. For the gourmands, walk to some of Madrid's most famous restaurants, such as Botín and Casa Lucio. The rooms at NH Collection Madrid Palacio de Tepa are spacious and let in a lot of natural light. Many enjoy fantastic views of historic Madrid. Connecting rooms are available and all rooms are equipped with free Wi-Fi. A gym and spa are available on-site. The hotel's Guest Relations team will be delighted to assist you in purchasing tickets or making reservations during your stay. In the morning, delight in a fresh breakfast. A 7-minute walk away from the hotel, you will find Paco Roncero Restaurante, a gourmet restaurant awarded two Michelin stars.
- Distance To Airport: 2km to ATCH

Hotel Facilities

General

  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free WiFi

Activities

  • Fitness facilities
  • 24-hour fitness facilities

Food & Drink

  • Breakfast available (surcharge)
  • Television in common areas

Pools and wellness

  • Spa treatment room(s)
  • Spa services on site

Front-desk/reception area services

  • Tours/ticket assistance
  • Luggage storage
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Library

Cleaning services

  • Dry cleaning/laundry service
  • Valet parking (surcharge)

Business facilities

  • Number of meeting rooms: 3
  • Conference space size (metres): 60
  • Business centre
  • Conference space

Other facilities

  • Multilingual staff
  • Lift
  • Wedding services

Location

Madrid, Community of Madrid, Spain

Address: Calle de San Sebastián 2, Madrid, Spain

Reviews

4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
fish146Nov 2026
5.0/ 5

“Great Hotel in a great location.”

The hotel is in an excellent location. The staff is friendly and efficient. The room was spacious, clean and has all the amenities anyone would need. The restaurant’s food was top notch. As well was the bar.

  • Family
  • Stayed in Nov 2026
135dmytrosOct 2026
2.0/ 5

“Disappointing Service for a Five Star Hotel”

When you book a five star hotel, you expect five star service. Unfortunately, that wasn’t my experience here. Due to a family emergency, I had to leave one day earlier than planned. I informed the hotel five days before check in, while their policy requires seven days for modifications. I understood the policy and wasn’t expecting a full refund, but I hoped they could show some flexibility, whether through a partial refund, hotel credit, or even a small gesture. The answer was simply no. After speaking with Lili, the Guest Relations Manager, I received another email saying they couldn’t make an exception because I hadn’t provided evidence of my family emergency. The strange part is that nobody, including Lili or the front desk, had ever asked me for any documentation. The emails from Guest Relations also felt AI generated, cold and impersonal, with no real effort to help. On top of that, I didn’t receive the early check in included in my booking because the hotel was supposedly fully booked. I was also given a room with two small separate beds, despite traveling alone. The only highlight was breakfast, which was genuinely very good. Overall, a disappointing experience. I don’t expect hotels to ignore their policies, but I do expect a five star hotel to show some care, understanding and flexibility when a guest faces an emergency. Unfortunately, I didn’t feel any of that here.

  • Stayed in Oct 2026
davidnH9527FAOct 2026
5.0/ 5

“A Week at Palacio de Tepa That Felt Like my own apartment in the Heart of Madrid”

I just spent a week at the NH Collection Madrid Palacio de Tepa, and it was one of the most enjoyable hotel stays I’ve had. What truly sets this hotel apart is its people. The staff are professional, warm, and genuinely invested in making one feel welcome. Veronica runs the breakfast service tirelessly. Every morning was a pleasure, with a wonderful spread and the kind of attentive, cheerful service that sets the tone for the whole day. Nuriali and the entire guest services team were outstanding: always helpful, always smiling, and always ready with a great recommendation which I took. Kamal at the front desk made check in easy and friendly, and helped get me the room I'd researched. And then there’s Room 523, my new favorite hotel room anywhere. Tucked away at the end of its own private hallway, it feels less like a hotel room and more like your own little Madrid apartment. It’s quiet, secluded, and wonderfully cozy. The wall of windows floods the room with natural light and lets in a lovely breeze, the bed is supremely comfortable, and the large walk-in shower is a real treat. Thoughtful in-room touches, including an Alexa-enabled speaker, round out the experience. If you want a stylish, central base with a team that truly cares, book Palacio de Tepa, and if you can, ask for Room 523. I can’t wait to come back!

  • Stayed in Oct 2026
Tami MSept 2026
4.0/ 5

“An ellegant, thoug expensive hotel in Madrid center”

The hotel is part of the NH Collection hotel chains, exclusive and ellegant, but too expensive. Situated a few mins. walk from Puerta del Sol, Madrid's most conjested and buisest areas, which is the exact opposite to the ellegant ambience of the hotel. Not all rooms are renovated, with mainly bath tabs, instead of showers in the bathroom. The services are fine, breakfast is included in the price, with no other option. Overall esperience is good, but too expensive

  • Couples
  • Stayed in Sept 2026
Kayla WSept 2026
5.0/ 5

“The Best Stay Ever!!!”

This hotel is the perfect location from everything! There are restaurants, bars and a train station within a few minutes walk. The hotel itself is STUNNINGGG! The pictures don't even do it justice. We were upgraded upon arrival and were shocked to see that it was a suite. We loved our time here and didn't want to leave! Highly highlyyy recommend this place to anyone looking to stay in Madrid. We will definitely be back! :)

  • Friends getaway
  • Stayed in Aug 2026
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