Don't miss out on recreational opportunities including a 24-hour fitness centre and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and an arcade/games room.
Stop by the hotel's restaurant, Eat Bar, for lunch, dinner or brunch. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business centre, express check-out and complimentary newspapers in reception. Planning an event in Madrid? This hotel has 16146 square feet (1500 square metres) of space consisting of a conference centre and meeting rooms. Self parking (subject to charges) is available on site.
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Novotel Madrid Center
Hotel Facilities
General
- Number of bars/lounges: 2
- Number of poolside bars: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Electric car charging station
Activities
- 24-hour fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Number of coffee shops/cafes: 1
- Television in common areas
- Snack bar/deli
Pools and wellness
- Outdoor seasonal pool
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Arcade/game room
- Garden
- Terrace
- Computer station
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
- Porter/bellhop
- Self parking (surcharge)
Business facilities
- Conference space size (metres): 1500
- Conference centre
- Meeting rooms
- Business centre
- Conference space
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Madrid, Community of Madrid, Spain
Address: O'donnell 53, Madrid, Spain
Reviews
4.4/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Esther FNov 2026
“Restaurant experience”
Our waitress Lucy was amazing! She was super sweet and knowledgeable. We asked for recommendations on the menu and her recommendations were awesome. If you’re lucky to have Lucy you’ll be in great hands.
- Stayed in Nov 2026
AnubhutiA_13Oct 2026
“AWFUL EXPERIENCE!”
This has been, by far, my most disappointing experience at a Novotel property. I have previously stayed at Novotel hotels in Paris, Shanghai, and New Delhi, and unfortunately, this property fell significantly short of the standards I have come to expect from the brand. From the moment of arrival, the service experience was disappointing. The front desk staff did not offer even a basic greeting or a particularly welcoming experience. Housekeeping was extremely slow, with requests taking two to three hours to be fulfilled, and on some occasions, items were not delivered at all. What was even more surprising was the lack of basic room amenities. For a hotel of this standard, guests should not have to repeatedly request essentials such as toiletries, a toothbrush, a comb, or disposable slippers. In our case, every basic requirement had to be specifically requested. Additionally, if you are staying for more than one night, you are apparently expected to pay for bottled water, which is particularly disappointing given the overall level of service and the room rate. And if you need to weigh your luggage before leaving, don’t forget to have €1 ready per bag to use the luggage weighing machine. Charging guests for something as basic as weighing their luggage is another unnecessary expense that adds to an already disappointing experience. Overall, the experience felt much more like staying in an apartment with limited services than in an internationally recognised hotel. The combination of poor hospitality, extremely delayed housekeeping, lack of basic amenities, and additional charges for basic conveniences made the stay unnecessarily inconvenient and frustrating. I sincerely hope the management takes this feedback seriously and addresses these issues. Based on my experience, I would recommend considering other accommodation options rather than choosing this property, particularly if you expect the level of service and hospitality normally associated with the Novotel brand.
- Family
- Stayed in Oct 2026
Javier YSept 2026
“A Very Comportable Stay”
We spent three nights at the Novotel Madrid Center and had a very comfortable stay. Our room was set up for three people and included a small separate bedroom, which worked very well for us. The room was very clean and comfortable, and the bathroom and shower were excellent. The hotel staff was consistently friendly, helpful, and accommodating. One feature we especially appreciated was the 24-hour bar and restaurant, where you can order burgers, salads, and other food at any hour. This came in very handy when we returned to the hotel late at night and most places nearby were already closed. The bar was also very convenient, with reasonable prices. The hotel is located on a main avenue close to Parque del Retiro and within walking distance of numerous restaurants, shops, and other places in the area. Overall, we had a very pleasant three-night stay and would definitely return to the Novotel Madrid Center on a future visit to Madrid.
- Stayed in Sept 2026
Jim jSept 2026
“Location only”
Loud hotel, convenient location, over crowded, tiny elevators, very basic depressing rooms.
- Stayed in Sept 2026
U6894ZGdonnatAug 2026
“Definitely stay here for a central Madrid hotel”
Fabulous hotel in a great location. Girls trip to celebrate a special birthday and we enjoyed the pool facilities and surprised and delighted with early check in which was greatly appreciated. We added on breakfast that was amazing on check in but a special mention to Yuri on concierge for his local knowledge and information and booking taxis, recommendations for local restaurants and then booking them for us.
- Stayed in Aug 2026
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