Hotel Facilities
General
- Smoke-free property
Internet
- Free wired internet
- Free WiFi
Transport & Parking
- Offsite parking discounted rates available
Food & Drink
- Breakfast available (surcharge)
Front-desk/reception area services
- Luggage storage
- 24-hour front desk
- Tours/ticket assistance
- Concierge services
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
Other facilities
- Multilingual staff
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Calle del Arenal, 4, Madrid, Spain
Reviews
“Nice staff”
It’s a nice and warm place to stay for long and short stays. The staff is definitely the most valuable item, Nazaret and Katty are without doubt the key of its appealing, they are in charge of the breakfast buffet that everyday has some new additions. We are waiting for the next time to be there.
- Stayed in Nov 2026
“Location, location, location.”
Amazing place to stay. Very convenient for someone who is visiting Madrid for the first time. The location of the hotel can’t be beat. Our room was on the second floor and we were afraid we were going to hear the noise from people walking by our room, but that wasn’t the case. The hotel staff was amazing specially Raquel. For those traveling to Madrid from other cities in Spain and are traveling by train. you can use your train ticket (Ave etc). to travel inside your departure city and your destination city up to 4 hours as long as the train company has metro routes in those cities without having to purchase extra metro tickets.
- Stayed in Sept 2026
“Hot room, early September”
This was our first stop on our European trip and we arrived in the morning on a red eye from USA . We booked a penthouse room with view of Puerto do Sol but the real view was of a building ., not the square. The room was so hot that we hardly slept. We asked staff to check the air conditioning and were told that it was working fine and that the room temperature was normal for the hotel . They gave us a fan. The room was 27 degrees Celsius (80 degrees Fahrenheit) and it was 35 degrees Celsius outside (95 degrees). They offered to change our room but we declined when the staff checked our air conditioner and said it was fine, thinking the next room would be the same and we had already unpacked. Terrible start to our trip, we were happy to leave and will not return.
- Stayed in Sept 2026
“Petit Palace Arenal”
Excellent location and service. Clean rooms and must say it is one of the best breakfast buffet I seen in many European hotels. Katty at breakfast was very attentive and was a plessant 6 night stay.
- Stayed in Sept 2026
“Great front desk and house keeping staff.”
The front desk staff and housekeeping is excellent, professional and pleasant. The hotel is centrally located within walking distance of many of the tourist attractions and train stations. The rooms are clean and spacious specially for European standards. It seems like it is newly renovated. It’s good value. I just hope that they don’t raise their rates the more popular they become because of good reviews like this.😉
- Stayed in Aug 2026
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