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Sercotel Gran Hotel Conde Duque
Nested in the idyllic district of Chamberí, this enchanting hotel enjoys a convenient location close to the city centre of Madrid. Travellers will find themselves within a short distance from the famous commercial areas of Gran Vía and Calle Goya as well as numerous city attractions such as the Cuartel Conde Duque, the famous Museo de Prado and Museo Reina Sofía. This elegant hotel offers spacious and light-filled rooms. Each of them enjoys a beautiful design and comes with cutting-edge amenities to ensure a truly enjoyable stay. Visitors may also make use of the numerous facilities and services such as breakfast buffet, a gym and a business centre. Guests may also unwind with a book at the library or sip a drink at the bar. The property is pet-friendly and also offers a garage for the convenience of those arriving by car.
- Distance To Airport: 4km to ATCH

Hotel Facilities

General

  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free WiFi

Transport & Parking

  • Train station pickup (surcharge)
  • Offsite parking discounted rates available

Activities

  • Fitness facilities

Food & Drink

  • Breakfast available (surcharge)
  • Number of coffee shops/cafes: 1
  • Snack bar/deli
  • Coffee/tea in common areas

Front-desk/reception area services

  • Express check-in
  • Tours/ticket assistance
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Library
  • Computer station

Entertainment and family services

  • Babysitting or childcare (surcharge)

Cleaning services

  • Dry cleaning/laundry service
  • Limo or town car service available
  • Laundry facilities
  • Self parking (surcharge)

Business facilities

  • Meeting rooms
  • Conference space size (metres): 9
  • Business centre
  • Conference centre
  • Conference space

Shops

  • Gift shops or newsstand

Other facilities

  • Multilingual staff
  • Lift

Location

Madrid, Community of Madrid, Spain

Address: Plaza Conde Valle Suchil, 5, Madrid, Spain

Reviews

4.3/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
WestburyAllanNov 2026
3.0/ 5

“Request a room at the front with a view over the parque.”

Nice classy hotel with excellent transport connections from San Bernardo metro. Staff very helpful with advice for local bars and restaurants. Free iron and board was provided on request . Booked single room only for 3 nights. Unfortunately it was at the rear of the hotel with constant noise from external air conditioning units with crashing and banging from service personnel interrupted sleep. Internal air conditioning could not be set lower than 17C , so very stuffy in small room at night. Breakfast buffet on last day due to early flight cost 19Euros...expensive for a buffet, although a good choice was available.

  • Stayed in Nov 2026
Мария БJun 2026
1.0/ 5

“Awful”

We arrived at the hotel late in the evening after a long journey and immediately faced a shocking situation: we became trapped inside the elevator. We repeatedly pressed the emergency alarm button and waited for assistance, but nobody came. After some time, it became clear that no one was responding to our calls. It honestly felt as if the emergency button was not connected to any real assistance service, or that nobody was monitoring it. When we realized that nobody was coming to help us, we were even forced to call the police because the hotel did not react to the fact that we were trapped and repeatedly pressing the emergency button. Eventually, my husband was forced to manually open the elevator doors. We found ourselves between floors, next to the elevator shaft, trying to get someone’s attention. We had to pull the doors apart and shout for help until other hotel guests finally heard us and alerted hotel staff. No guest should ever be put in a situation where they feel forced to risk their safety because emergency assistance is not arriving. We literally had to expose ourselves to danger, open the doors ourselves and call for help in order to be noticed. When a staff member finally appeared, we explained that I was having a panic attack and that we needed assistance. The response was simply that help would arrive in about 30 minutes. We were not offered water, medical assistance, reassurance, or any meaningful support while trapped inside a hot elevator. Even after the situation was resolved, no sincere apology was offered. When we later asked why nobody had even offered us water, we were told that we already had a bottle of water with us. What upset us most is that everything about this situation was unacceptable: the elevator malfunction itself, the apparent failure of the emergency response system, the complete lack of urgency, and the indifference shown by the staff. Being trapped is already frightening enough. Being ignored, left without assistance, and receiving no compassion afterward is even worse. This happened in a hotel in the capital of Spain, and it was far below the level of safety, professionalism, and customer care we expected.

  • Stayed in Jun 2026
villarentaApr 2026
4.0/ 5

“Quality hotel in a good location. €30 from the airport”

Location is excellent, just a few minutes walk from San Bernardo metro station and an easy stroll to the highlights of Madrid. Some of the more negative reviews mentioned that some reception staff could be on the surly side and think we met her. Just could have been a bit more welcoming. Hotel room was on the smallish side but fine for a couple of nights when out most of the day. Bathroom and shower was better than expected. The AC took a bit of sorting out but worked well. The bar area was smart but it seemed to close earlier than expected but the breakfast was superb. Very well laid out, plenty of choice and lovely staff to maintain it.

  • Stayed in Apr 2026
vburakcMar 2026
1.0/ 5

“Opportunist”

I stayed at the same hotel group's hotel in Bilbao. Despite having no problems under the same conditions (as I had asked them before), this hotel in Madrid told us that we couldn't stay in the room we had chosen with my young daughter, that they couldn't provide a baby cot, and that we were obligated to change rooms and would have to pay extra. After traveling with our luggage and young child, we faced a very difficult situation at reception. No realistic alternative was offered other than accepting the extra fee. When I asked about canceling the reservation, I was told that it had to be done through Booking.com, even though the free cancellation period had already expired. This left us with no practical option and forced us to accept a cost we never agreed to.

  • Stayed in Mar 2026
daisy191919Nov 2025
3.0/ 5

“Needs improvement. Not a friendly atmosphere”

We stayed here for three nights. When we checked in, I sat on the bed and fell off because there was a broken leg on the bed. My husband fixed it so we wouldn’t have to switch rooms. The hotel is very clean, has a restaurant with smaller meals, and a bar that is reasonably priced. We were with a tour group and booked an extra night. I emailed the hotel beforehand and was told via writing, we wouldn’t have to switch rooms. We still had to switch rooms and not only that, they wanted us to check out at noon, pack all of our luggage and sit around until 3 pm to check in again. Luckily that didn’t happen because we persisted. Otherwise they didn’t care. On three different mornings at different times, the breakfast buffet was not restocked. I never got to try the churros as they weren’t restocked. The orange juice ran out and not replenished. Numerous pastries and other items ran out and were never restocked no matter how early we went to breakfast. I understand you portion for certain amount of people, but when you run out of items, you should be topping them up so there is enough for the guests The service was good and what was offered was lovely but just not restocked. Even though we had our do not disturb sign on our door, housekeeping unlocked our door and walked in twice while we were in the room. This is not okay. The hotel is in a great neighbourhood. There is a children’s playground across the front of the hotel. The staff were not overly friendly and couldn’t care less about many issues. This hotel certainly isn’t a dive but with so many others on the area, I would choose another spot if I returned.

  • Stayed in Nov 2025
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