Take advantage of recreation opportunities such as a 24-hour fitness centre or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services and a hair salon.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include a business centre, limo/town car service and express check-out. Limited parking is available on site.
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The Palace, a Luxury Collection Hotel, Madrid
Hotel Facilities
General
- Parking (limited spaces)
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Activities
- Fitness facilities
- 24-hour fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Coffee/tea in common areas
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
- Terrace
- Computer station
Cleaning services
- Dry cleaning/laundry service
- Limo or town car service available
- Laundry facilities
- Porter/bellhop
Business facilities
- Meeting rooms
- Business centre
Shops
- Shopping on site
- Hair salon
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Madrid, Community of Madrid, Spain
Address: Plaza de las Cortes, 7, Madrid, Spain
Reviews
4.5/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
patrickgaleyNov 2026
“Timeless luxury in Spain’s hear”
We spent 5 nights at The Palace for my birthday and the staff, location and design were all amazing. A truly special experience, with room service, concierge and reception staff going above and beyond to help. There was a problem with their electronic system but it was quickly sorted and made up for. Make sure to make time for a drink under the amazing glass cupola.
- Stayed in Jul 2026
Kasim DNov 2026
“Poor Customer Service”
Upon arrival at approximately 9:00 AM, I experienced jet lag due to my flight from Washington, D.C. The room rates were significantly higher due to the NFL weekend. Upon check-in, the front desk staff allocated two rooms to my friends. At 2:30 PM, I returned to inquire about the availability of my room. However, the front desk staff’s assistance was lacking, and they inquired about the current time instead of confirming the readiness of my room. This level of hospitality was not in line with my expectations for a high-end hotel. I am deeply disappointed with the experience.
- Stayed in Nov 2026
TravelerNaomiNov 2026
“Worth it!”
This place is a calm oasis in the middle of the chaos of Madrid. Excellent service and amenities. I have to say our favorite experience was getting a Pisco Sour at the bar from the bartender, Erick! He made the most amazing drinks! Even if you don’t stay here, it is worth a visit to the bar and possibly dinner - we had the beef Wellington and it was great! The atmosphere is amazing! Our room was beautifully furnished and comfortable. The shower had good water pressure. We only had one night in Madrid and this was the absolute perfect place to spend it. It is also walking distance from many of Madrid’s major attractions, but the bellhops will also get you a ride if you only want to do the walk one way. We had a room near the elevators but did not really hear a bunch of noise from that. The front desk will send mail for you. Hope this is helpful. It was an amazing experience staying here!
- Stayed in May 2026
Charlie CNov 2026
“An excellent hotel for us to start our vacation”
The Palace was the first hotel at which we stayed in Madrid and it was an excellent experience in every aspect. We had a fine, quiet room with an excellent bed and plenty of space. Although this is a fairly large hotel, we never felt lost in a crowd of guests. Every person with whom we had contact was extremely friendly, knowledgeable and helpful. They helped us get taxis; directed us to locations and even told us how to get around demonstartions that were ongoing.
- Stayed in Oct 2026
Fadi081577Oct 2026
“Timeless Madrid Glamour at Exceptional Value”
The Palace did not disappoint! This is a truly beautiful, glamorous, historic hotel that manages to feel charming and regal without ever being pretentious. It has that rare quality of transporting you to a more glamorous era while still feeling warm, inviting, and effortlessly elegant. The location is absolutely perfect, right in the heart of Madrid and smack in the middle of all the action, surrounded by the city's finest luxury hotels and within easy reach of so much of what makes Madrid special. You really couldn't ask for a better location if you want to be at the center of it all. The lobby alone is worth marveling at, but the real showstopper is the lobby lounge, where breakfast is served beneath a magnificent, enormous stainless-steel dome. I have honestly never seen anything quite like it. The entire hotel is impeccably decorated, with a rich heritage and a sense of history that tells a story without feeling stuffy or overdone. Our room was equally impressive. The attention to detail was exceptional, from the gorgeous mural-style wallpaper set within French wall panels to the beautiful wall covering inside the closets. Even the interiors of the closets were thoughtfully designed rather than left plain white. Those little touches make such a difference and give the rooms a wonderfully sophisticated, polished feel. The bathrooms were just as lovely, with dual vanities (something we particularly appreciate, as nobody wants to bump elbows while brushing their teeth!), beautiful brown marble, and antique brass fixtures that created a distinctly regal atmosphere. The lighting throughout was wonderfully atmospheric, soft, and elegant. The service was excellent, too. The receptionist who checked us in was lovely and upgraded us to the next room category in recognition of our Marriott Bonvoy Platinum status. Breakfast was absolutely delicious, and we also enjoyed a fabulous, perfectly made Old Fashioned at the charming wood-paneled bar. The atmosphere was wonderful throughout our stay. What impressed me most, however, was the value. Madrid has some truly exceptional luxury hotels, including the Ritz, the Rosewood, and the Four Seasons, and I genuinely believe The Palace belongs in that conversation. In fact, I would argue that our room was even more beautifully decorated than some of the rooms at those ultra-luxury properties, and at a considerably more reasonable price. Don't get me wrong, this is certainly not an inexpensive hotel, but when you can enjoy this level of elegance, history, service, and luxury without paying the eye-watering rates charged by some of its competitors, it represents excellent value for money. If you appreciate grand historic hotels with impeccable interiors, a wonderful sense of place, a prime central location, and timeless European glamour, The Palace is absolutely worth considering. Sometimes you really don't need to spend more to get the very best. We loved our stay and would happily return!
- Stayed in Oct 2026
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