Be sure to enjoy recreational amenities including a fitness centre and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, concierge services and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favourite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business centre and complimentary newspapers in reception. Planning an event in Madrid? This hotel has 5640 square feet (524 square metres) of space consisting of conference space and meeting rooms.
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Melia Madrid Serrano
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free wired internet
- Free WiFi
Activities
- Fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Coffee/tea in common areas
- Television in common areas
- Snack bar/deli
Pools and wellness
- Pool umbrellas
- Outdoor seasonal pool
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Terrace
- Computer station
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
- Porter/bellhop
Business facilities
- Conference space size (metres): 524
- Meeting rooms
- Conference space
- 24-hour business centre
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Madrid, Community of Madrid, Spain
Address: Calle de Claudio Coello, 139, Madrid, Spain
Reviews
4.4/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
McWag_SFOct 2026
“Loud hotel”
I have enjoyed other Melia properties, but this one was a disappointment. Note: Our travel agent selected this property for us. Let me start with the positives. The staff is lovely and helpful. The “Level” concept of paying an upgrade to have food and an open bar all day was great. The lobby is quite nice with pretty decor. However, there were many disappointing aspects. First, the hotel is loud all night, and we didn’t sleep. We stayed from Thursday through Monday, and each night people were outside the hotel making noise from 11pm to 3am. (Clearly, the windows are not sound proof.) Later we learned a university housing complex is across the street, so the partiers were students walking home from the bars. We also heard noise all night from the rooms next to us and above, so the walls are thin. The standard rooms are very starkly furnished and do not have character. They feel like an institution with white walls, no pictures, no feeling, no warmth, no color. The bed wasn’t as comfortable as other 4 star hotels we visited in Spain and Europe. The hallways are cheap-looking and have dirty, tattered carpet. Finally, the location of this hotel is somewhat far from the tourist sights. Most of the key tourist places are a 45-60 minute walk, which was longer than we wanted. The price of this hotel is higher than warranted. I would not recommend it.
- Stayed in Oct 2026
602vesnagOct 2026
“Great stay”
We traveled in a big group and Nuria welcomed us with a big smile, great sense of humor and plenty of patience. Rooms are spacious and clean, with all the amenities one might need. Mari Carmen in bar and restaurant was wonderful, treated us with extreme kindness and understanding which is necessary for such a large and loud group. These two ladies are true assets to this hotel and made us overlook some unpleasant hiccups.
- Stayed in Sept 2026
rfreeman2015Oct 2026
“Location, Comfort & Top-Tier Breakfast”
I stayed at the Melia Madrid Serrano on a tour and found it ideal. It’s in a terrific neighborhood with many restaurants, shops and conveniences. The public spaces are expansive and attractive. The room was spacious, clean and comfortable. A high point was the breakfast buffet, offering a tremendous variety and high quality. All in all, it was great base for exploring Madrid.
- Stayed in Sept 2026
595simonwSept 2026
“Great Concierge and Pool Lady!”
Hotel is situated in lovely area with lots of great bars, restaurants and shops. We were greeted warmly on arrival by the concierge, the check in guy could have been more welcoming. I did talk to the customer service manager D and she did take this on board and assured us she would try to ensure better service next time we visit. The ‘standard’ rooms do not have proper windows which make the room feel quite claustrophobic, so I would suggest that you ask for an external facing room. Rooftop pool is great as is the pool lady. Breakfast was good.
- Stayed in Sept 2026
LyndaPoulinAug 2026
“False description”
I am extremely disappointed with my stay at the Meliá Madrid. I booked a Family Room with a “patio view,” which clearly suggests that the room overlooks a patio. In reality, the room has a narrow frosted window with absolutely no view of the outside. This is misleading advertising and does not reflect what is being offered. What makes this experience even more frustrating is that I am a loyal Meliá customer. I have just spent six wonderful days at another Meliá hotel in Spain and expected the same level of service and consideration here. When I raised the issue with the front desk, I was simply told that they had nothing better to offer. I understand that a hotel can be fully booked. What I cannot accept is a room being advertised as having a “patio view” when there is no view at all, and a loyal customer being treated with such indifference. I cannot recommend this hotel until the description of this room category accurately reflects reality.
- Stayed in Aug 2026
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