Take advantage of recreation opportunities such as a 24-hour fitness centre, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features wedding services and a banquet hall. If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
Enjoy Mediterranean cuisine at Caramba – a restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include limo/town car service, dry cleaning/laundry services and a 24-hour front desk. A round-trip airport shuttle is provided for a surcharge (available 24 hours).
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Hotel Regina
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Shopping centre shuttle (surcharge)
- Airport transport (surcharge)
- Electric car charging station
Activities
- 24-hour fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Number of coffee shops/cafes: 1
- Snack bar/deli
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Cleaning services
- Dry cleaning/laundry service
- Limo or town car service available
- Porter/bellhop
- Laundry facilities
Other facilities
- Wedding services
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Alcala 19, Madrid, Spain
Reviews
4.5/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Bonnie LOct 2026
“Lovely Hotel”
My friend & I enjoyed our stay at the Regina. The well located hotel was a good value & included a full breakfast. The spotless rooms were comfortable, but very high tech. Turning in lights could send shutters going up & down, but we learned to ignore it. The staff was helpful, kind & professional. My one slight issue was that the only food was at breakfast. Madrid is a big cosmopolitan city with international travelers. Between jet lag & dining times, a place within the hotel that offered light fare throughout the day would have been appreciated. There is a restaurant next to the hotel, but their hours of food service were confusing.
- Stayed in Oct 2026
MaciekWojOct 2026
“Misleading room, poor service. Only Alex H. stood out”
We booked and paid for a Superior Room with street view but didn't get it. At check-in, Cleo at the front desk blamed a booking-system error and apologized, but offered no solution beyond suggesting we call the agency ourselves. She escalated to the manager, who never showed up. After a long trip to Madrid, we were too tired to fight it, even though we showed our confirmation email. Checkout was no better. A front desk agent promised a taxi within 10-20 minutes. When we came down with our luggage, no taxi was coming, and the staff just apologized without trying to help. The one bright spot was Alex H., who went out into the street and found us a cab himself. He's excellent and deserves recognition. The hotel is clean but dated and run down. Our room smelled like old carpet, and the bathroom had visible mold (photos attached). Skip it and stay at the Thompson Hotel nearby. It's far better at the same or a better rate. Rating: 2 stars, both for Alex H.
- Stayed in Oct 2026
Jackson JSept 2026
“Fantastic Madrid stay in the perfect location”
I stayed at Hotel Regina during a recent business trip to Madrid and I cannot say enough good things about it. The location is central and makes getting everywhere on foot or by metro so easy. From the moment I checked in, the service was top notch and the staff made sure I had everything I needed to prepare for my meetings. My room was immaculately clean, modern, and quiet, providing an extremely perfect night of rest after busy days in the city. The bed was so plush and the overall value for money exceeded all my expectations. It was a wonderfull stay from start to finish, and I am already planning to book here again for my next visit to Spain. 100% recommended to both business travelers and tourists looking for top quality in Madrid!
- Stayed in Aug 2026
jychawkJul 2026
“Disappointing End to an Otherwise Pleasant Stay”
I was disappointed by how my stay ended at Hotel Regina Madrid. The Hotel is clean, the breakfast is good, and the staff are generally very friendly. However, on the day of departure, I asked if it would be possible to check out 2-3 hours later because my flight was in late afternoon. The receptionist confirmed that another room was available and that we could move there until 3 p.m. We immediately started packing our belongings, only to receive another call few minutes later saying she has forgotten to mention there would be a 30€ late check-out charge. To be clear, this was never about the 30€. It was about the lack of consideration and the way the situation was handled. After staying in one of the most expensive rooms, I expected a more customer-oriented approach, especially considering we had also woken up early by renovation noise. Small gesture make a big difference in hospitality. Unfortunately, this experience left me disappointed, and I will not be returning.
- Stayed in Jul 2026
OeliramJul 2026
“Superb hotel in excellent location”
We had an incredible stay. Got a free room updrade, air conditioning was great, the breakfast was amazing as well as the staff hospitality, and all for a very reasonable price. We will definitely return!
- Stayed in Jul 2026
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