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INNSiDE by Meliá Madrid Gran Vía
This establishment occupies a symbolic 19th century building located in the heart of the city, on Gran Vía in Madrid. Around a 35 minute drive from Madrid airport, the hotel is located very close to the Royal Palace which is only around 14 minute walk away, where travellers can explore the official residence of the Spanish Royal Family in the city of Madrid, although the Palace is now only used for state ceremonies. At a 9 minute walk away is Plaza Mayor, packed with cafes and bars for holiday makers to relax and enjoy the beautiful surroundings. Just 40 metres from the Hotel, it has the Gran Via and Callao metro stations, as well as a wide variety of bus lines and communication with the main transport to the city. Thanks to its excellent location in the city centre, with very easy access to the main attractions that the area has to offer, guests will find themselves in the ideal location from which to explore the delights of the area. Facilities in the hotel include a spacious modern lounge, a multi-purpose meeting room and a wide and varied breakfast buffet. The rooms are very spacious with a modern simple design, a luxurious bathroom with a hairdryer included. All the rooms are thoughtfully designed and beautifully finished to ensure guests enjoy perfect comfort and convenience during their stay.
- Distance To Airport: 5km to ATCH

Hotel Facilities

General

  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free WiFi

Transport & Parking

  • Area shuttle (surcharge)

Activities

  • Fitness facilities

Food & Drink

  • Television in common areas
  • Breakfast available (surcharge)
  • Snack bar/deli

Front-desk/reception area services

  • Tours/ticket assistance
  • Luggage storage
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Terrace

Cleaning services

  • Dry cleaning/laundry service
  • Laundry facilities

Shops

  • Gift shops or newsstand

Other facilities

  • Multilingual staff
  • Lift

Location

Madrid, Community of Madrid, Spain

Address: Calle Gran Vía 34 entrada por Calle Mesonero Romanos 13, Madrid, Spain

Reviews

4.4/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Cris COct 2026
1.0/ 5

“Disappointment”

This experience was an absolute low point. We booked our stay well in advance, and the main reason we chose this specific hotel was its famous rooftop terrace. Upon arrival, we were shocked to find out that the terrace was completely closed for a private event. We received absolutely no prior notification or warning about this. When we expressed our disappointment, the recepcionist showed zero empathy, merely stating, "We will note for next time that you were not happy about this." To make matters worse, the noise level during our first night was unacceptable. A band (the private event) played extremely loud music until past 2:00 AM, creating a deafening noise in our room. We had explicitly requested a quiet room because we were attending an important seminar the following day and needed a proper night's sleep. Instead, we spent a horrific night without any sleep. The next morning, the breakfast experience was also a disappointment . There were no clean, empty tables available. We had to ask staff to clear a space just to sit down. One of the coffee machines was out of order and the food was cold.

  • Stayed in Sept 2026
Beth MSept 2026
5.0/ 5

“Fantastic hotel!”

Absolutely fantastic hotel, brilliant location with friendly and helpful staff. We stayed for 2 nights. Our room was so comfortable, twin beds as requested, very clean, with brilliant waterfall shower and looked out onto Gran Via- what an amazing view watching the city! Breakfast was fantastic- amazing choice and lovely fruit juices and coffee. Stunning roof top bar with amazing cocktails and very well priced. I would highly recommend this hotel for a stay in Madrid!

  • Stayed in Sept 2026
FiferpiperSept 2026
5.0/ 5

“Return on the cards!”

Just returned from a four night stay! Absolutely fantastic hotel very well run. Staff fantastic. Rooms great spotless and very comfortable! We will most definitely be returning!

  • Stayed in Sept 2026
german3535Aug 2026
1.0/ 5

“Very Unusual Suite Layout and Unexpected Charges”

Unfortunately, this particular Meliá property was a disappointing experience for us. Although the location was good and convenient, the overall experience did not meet our expectations. We have stayed at several Meliá hotels before and have generally enjoyed our stays, so we were particularly surprised by this one. The suite was not spacious, and the bathroom layout was very impractical and unusual. To get to the bedroom, you have to pass through the living room and directly by the bathroom area. This is especially inconvenient when three people are staying in the suite, as the person sleeping in the living room has to pass through this area to get to the bedroom. The toilet itself has a lock, but the overall bathroom/shower area does not have a door or lock, meaning that someone walking from the living room to the bedroom can potentially see the person showering. This is a major privacy issue and, in my opinion, a very strange design choice for a suite accommodating multiple guests. The location itself is good, but one thing to keep in mind is that if you are arriving or being dropped off in a large van, there may not be enough space for the vehicle to stop directly in front of the hotel, so you may have to park or get dropped off on the street. We were also charged €5 for a pair of disposable slippers. This was not clearly communicated to us at check-in, yet we were still charged for them. I find it quite unusual for a hotel to charge separately for basic disposable slippers, especially when this was not made clear beforehand. Overall, while the location was good, the room layout was not practical for three guests, particularly due to the lack of privacy around the shower. The unexpected additional charge was another disappointment. We have stayed at many Meliá properties and have generally had very good experiences, but unfortunately, this particular hotel did not meet the standard we have come to expect from the brand. We will definitely not be staying at this particular Meliá hotel again.

  • Stayed in Aug 2026
curliequeAug 2026
3.0/ 5

“Clean, quiet room. And yet...”

Last year we ended up at the Madrid airport INNSiDE due to airline snafus. We liked it, so when we planned a return trip to Madrid for the total eclipse, we chose this sister location thinking it'd be similar. Not so much. First, the good: the room on the 6th floor was clean and quiet. There were charging outlets in the room. I asked for more towels and they came within 15 minutes. A couple of restaurants were within short walking distance, important after a long day of walking around. Now, the bad: I had presumed the room layout was standard, not picturing a shower right in the middle! The problem is that the light from the shower spills into the bed area (not to mention the noise of it). Because the shower stall lets light through, you'd think the bathroom window would also have blackout curtains, not just the main window. It kinda defeats the purpose to have one window blocked but not the other! The shower itself was slippery, and the drain cover loose, making it a hazard. There's a teeny tiny trash can in the bathroom. Seriously? They've never heard of feminine hygiene products? The room did have its own small trash can, and that filled up quickly with Kleenex as my nose was unhappy with the air conditioning in the dry heat (opening up the window helped a little bit). The breakfast buffet was large but lackluster in taste, especially compared with the buffet at the airport location. Heating lamps did nothing to keep the food warm. Day two we bailed to Panera Rosa next door, and tried again Day three (they were closed).

  • Stayed in Aug 2026
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