STA badgeATOL badgeABTA badge
Holidays
City Breaks
Long Haul
Destinations
Holiday advice
InterContinental Madrid by IHG
An iconic property, with elegant rooms and luxurious décor, reflecting Madrid itself with its perfect combination of classic and contemporary elements. The InterContinental Madrid is a haven of comfort.

Explore Madrid, named Europe's top luxury destination with InterContinental Madrid. Situated in the heart of Paseo de la Castellana, the most elegant avenue, every corner is at easy reach from the hotel: sophisticated shopping in Barrio Salamanca, museums, historic center, live concerts and sports events.

From a romantic getaway to a family break, this iconic hotel offers a unique experience featuring InterContinental Club lounge, pet friendly rooms and Wellness Center.

Guests can also enjoy the most exquisite gastronomy at El Jardin Restaurant, relax at Bar 49, enjoy ambiance at the open-air terrace or discover its amazing Sunday Brunch.
- Distance To Airport: 3km to ATCH

Hotel Facilities

General

  • Parking (limited spaces)
  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free wired internet
  • Free WiFi

Transport & Parking

  • Electric car charging station

Activities

  • Fitness facilities
  • 24-hour fitness facilities

Food & Drink

  • Breakfast available (surcharge)
  • Number of coffee shops/cafes: 1
  • Coffee/tea in common areas
  • Snack bar/deli

Pools and wellness

  • Health club
  • Spa services on site
  • Sauna

Front-desk/reception area services

  • Newspapers in lobby (surcharge)
  • Tours/ticket assistance
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Garden
  • Terrace
  • Computer station

Entertainment and family services

  • Babysitting or childcare (surcharge)
  • Infant/toddler toys

Cleaning services

  • Dry cleaning/laundry service
  • Limo or town car service available
  • Laundry facilities
  • Porter/bellhop
  • Self parking (surcharge)
  • Valet parking (surcharge)

Business facilities

  • Number of meeting rooms: 15
  • Conference space size (metres): 1657
  • Conference centre
  • Business centre
  • Conference space
  • 24-hour business centre

Shops

  • Gift shops or newsstand
  • Shopping on site
  • Hair salon

Other facilities

  • Multilingual staff
  • Lift
  • Wedding services

Location

Madrid, Community of Madrid, Spain

Address: Paseo de la Castellana 49, Madrid, Spain

Reviews

4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Roam25627819116Nov 2026
5.0/ 5

“Wonderful staff”

For my job, I travel a lot open (5-6 times a month). For the first time in 26 years of travel, Fatima F. … working at the front desk, reached out to me to verify the time I needed it for a wake up call, because my handwriting was such that she couldn’t read it. (Yes, it is illegible). It’s the little things like this… Going out of your way to ensure that somebody gets the correct wake up time. A tiny thing to someone else, but huge to me. But this is the intercontinental Madrid every day. Do you want to stay in a place where they care about you? This is the place you need to be. And it doesn’t that. It is in a wonderful location.

  • Stayed in Nov 2026
Andrei Sophia MNov 2026
5.0/ 5

“Excellent Service”

My stay here was excellent. From the staff to the well-appointed rooms, to the breakfast & servers at the restaurant - everyone was on-point! I would stay here again on my next trip to Madrid.

  • Stayed in May 2026
C5634TTdhOct 2026
5.0/ 5

“Beautiful high quality hotel”

Beautiful hotel within walking distance of the main centre. Service was amazing and rooms immaculate. We did the famous Sunday brunch, which whilst pricey (just under a 100 euro each) was worth it with high quality food, drinks and entertainment. Would definitely return if I come back to Madrid.

  • Stayed in Oct 2026
GreggL_12Oct 2026
3.0/ 5

“Grand Hotel with great service, public spaces - very ordinary rooms.”

We travel to Madrid often and Intercontinental has always been on my list of hotels to experience. The staff, public areas, bar, restaurant, etc. are fantastic example of classic Spanish elegance and service. These all deserve their 5-star rating. BUT - what is going on with the rooms? Granted, the hotel dates from 1953 so the rooms are fairly small with lots of dark wood everywhere - so its outdated or 'classic' but would be fine if everything was up to 5-star status. A few observations - and I was in an 'upgraded room': 1. The bathroom door didn't just squeak every time you opened or closed it - it squawked, waking up the other person all night. This was brought to the attention of the front desk the next morning and it was fixed that day. 2. The ceiling panels inside the front door apparently had sagged or not been replaced correctly after maintenance - so we had an unsightly entrance to the room - something that would be expected in a 3-star hotel, but not here. They did fix it after I brought it to the attention of the front desk - but no one on staff checks room condition. 3. In-room coffee was a water kettle and packets of instant coffee. INSTANT COFFEE in a 5-star hotel? I get coffee machines and pods even in many 3-star hotels. Does the management actually think that their guests at a 5-star hotel use packets of instant coffee in the morning? To make it even worse, one morning we only had decaffeinated instant. How much would it cost to give an instant upgrade to the rooms with a decent coffee machine? 4. First day there were wash cloths in the bathroom, second day none. 5. Bathroom is just plain dangerous for elderly people. There is no grab bar to enter the tub/shower - you have to grab the swinging glass panel - which could be very dangerous. The tub is nice and deep, which only makes the need for a grab-bar more important - only option would be to grab the already wobbly towel rack if you are tall. 6. There is an emergency phone in the water closet, but the instructions are above the phone on the wall - so if you fell, you could probably pull the cord to get the phone... but who would you call? Shouldn't the info be lower or on the phone itself? 7. Light fixtures show spaces where they don't quite fit the holes in the ceiling - a very minor point, but something I don't expect in 5-star rooms. 8. Wifi was spotty - with 2 bar service much of the time and I had to turn wifi off and on again to re-establish connection at least 10 times in 3 days. 9. Two guests in a twin/twin room - but only one luggage rack. So one person has to spread out on the floor - is this luxury? Much of this could be corrected 'you just have to ask' - but isn't the job of a 5-star luxury hotel to ANTICIPATE issues and guest needs? A simple walk-through or housekeeping check could have avoided these issues. 10. Bedside lamps are elegant, but if one person wants to read and the other wants to sleep, it's an issue - no way to focus light to only one bed. Light switches in general were a mystery to figure out. That said, the beds and linen were great, good TV experience. Quiet room. So, I've checked the Intercontinental off my list of hotel experiences. Would I return? Not as a hotel guest - but if there was an event or I wanted to impress someone in the restaurant it would be worth considering. As you can see, reviews of restaurant, bar and service are exceptional - and I agree. But this is a 'hotel' after all - and rooms should be given the same attention to quality as the public areas.

  • Stayed in Oct 2026
Morty_MeekleOct 2026
5.0/ 5

“Penultimate!”

we had the most wonderful stay at the intercontinental hotel! The staff was beyond hospitable! We felt so welcomed here! all of our knees were accommodated quickly and efficiently! We truly felt like we were in good hands! Our room was perfect. Very comfortable. We would absolutely stay here again!

  • Stayed in Oct 2026
How Tripadvisor collects reviews

Why book with Thomas Cook

Low deposits

Low deposits

Secure your next holiday from £19pp

Spread the cost

Spread the cost

Book now, pay later in instalments

24/7 on holiday support

24/7 holiday support

Expert help whilst you are on holiday

Price match guarantee

Price match

Know you are getting the best holiday deal

ATOL & ABTA protected

Your holiday is financially protected

24/7 on holiday support

Need help booking?

Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>

Skip past other hotels

Other Hotels in Spain

Bungalows Castillo Beach

Bungalows Castillo Beach

2.7OK(2,000+)

Spain, Caleta De Fuste

Flight & Hotel / 5 nights / Self-Catering

from£140pp
ATOL Protected
SBH Costa Calma Beach Resort
Save up to 30%*

SBH Costa Calma Beach Resort

3.7Good(5,000+)

Spain, Costa Calma

Flight & Hotel / 5 nights / All Inclusive

from£335pp
ATOL Protected
HOVIMA Cool Costa Adeje
Save up to 15%*Chosen by us

HOVIMA Cool Costa Adeje

4.6Excellent(2,000+)

Spain, Costa Adeje

Flight & Hotel / 5 nights / All Inclusive

from£545pp
ATOL Protected
FBC Fortuny Resort - Adults Only
Save up to 10%*

FBC Fortuny Resort - Adults Only

4.5Excellent(1,000+)

Spain, Maspalomas

Flight & Hotel / 5 nights / Room Only

from£260pp
ATOL Protected
Ikos Andalusia - All Inclusive
Chosen by us

Ikos Andalusia - All Inclusive

4.8Exceptional(2,000+)

Spain, Estepona

Flight & Hotel / 5 nights / All Inclusive

from£1,195pp
ATOL Protected
Hotel Cordial Mogán Playa
Save up to 10%*

Hotel Cordial Mogán Playa

4.7Excellent(10,000+)

Spain, Puerto de Mogan

Flight & Hotel / 5 nights / Bed & Breakfast

from£405pp
Plus local fees of £1 pp. Total holiday £406 pp.
ATOL Protected
Alua Village Fuerteventura - All Inclusive - Hyatt Inclusive Collection
Save up to 20%*

Alua Village Fuerteventura - All Inclusive - Hyatt Inclusive Collection

4.1Very good(5,000+)

Spain, Esquinzo

Flight & Hotel / 5 nights / All Inclusive

from£290pp
ATOL Protected
AluaSoul Mallorca Resort - Adults Only - Hyatt Inclusive Collection

AluaSoul Mallorca Resort - Adults Only - Hyatt Inclusive Collection

4.5Excellent(2,000+)

Spain, Cala d´Or

Flight & Hotel / 5 nights / Bed & Breakfast

from£290pp
Plus local fees of £14 pp. Total holiday £304 pp.
ATOL Protected
HOVIMA La Pinta Beachfront Family Hotel
Save up to 15%*

HOVIMA La Pinta Beachfront Family Hotel

4.5Excellent(5,000+)

Spain, Costa Adeje

Flight & Hotel / 5 nights / Half Board

from£530pp
ATOL Protected
Hotel LIVVO Jandía Golf - All Inclusive
Save up to 30%*

Hotel LIVVO Jandía Golf - All Inclusive

4.0Good(1,000+)

Spain, Esquinzo

Flight & Hotel / 5 nights / All Inclusive

from£245pp
ATOL Protected
1 of 0

Other hotels in Madrid