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Hotel Puerta América
This establishment is a luxury hotel located at the entrance of Madrid coming from Barajas airport 10 kilometres away and is located in a quiet residential area and close to the city center. Next to the bus and metro station with easy access to the best areas of Madrid such as one of the worlds most famous football venues Bernabéu Football Stadium which is 2,4 kilometres away and the Cartagena Metro Station is just 200 m from the hotel. Thanks to its excellent location in the city centre, with very easy access to the main attractions that the area has to offer guests will find themselves in the ideal location from which to explore the delights of the area. Facilities in the hotel include a stylish and modern restaurant, which serves modern versions of traditional Spanish dishes, there is also a terrace and garden, and a top-floor bar with incredible views of Madrid. Each floor of the Hotel has been created by a different international architect. Upon arrival, guests can select from a photographic catalog the room they want among those available. The unique spacious rooms feature stylish décor, slick furniture and a luxurious private bathroom with hairdryer. All the rooms are thoughtfully designed and beautifully finished to ensure guests enjoy perfect comfort and convenience during their stay.
- Distance To Airport: 3km to TMAD

Hotel Facilities

General

  • Number of bars/lounges: 2
  • Number of poolside bars: 1
  • Number of restaurants: 2

Internet

  • Free wired internet
  • Free WiFi

Transport & Parking

  • Long-term parking (surcharge)

Activities

  • Fitness facilities

Food & Drink

  • Breakfast available (surcharge)
  • Number of coffee shops/cafes: 1
  • Snack bar/deli

Pools and wellness

  • Outdoor seasonal pool

Front-desk/reception area services

  • Express check-in
  • Tours/ticket assistance
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Garden
  • Library
  • Terrace

Entertainment and family services

  • Babysitting or childcare (surcharge)

Cleaning services

  • Dry cleaning/laundry service
  • Porter/bellhop
  • Laundry facilities
  • Self parking (surcharge)

Business facilities

  • Number of meeting rooms: 5
  • Business centre
  • Conference centre

Shops

  • Gift shops or newsstand

Other facilities

  • Designated smoking areas
  • Wedding services
  • Multilingual staff
  • Lift

Location

Madrid, Community of Madrid, Spain

Address: Avenida de America, 41 or Corazón de María,10, Madrid, Spain

Reviews

4.2/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
EdwardHoptroughOct 2026
4.0/ 5

“Great hotel, but great enough for its cost?”

Were it not for the price I paid, this would certainly be a 5 star, but I feel I have to rate it in relation to that metric. This was a great hotel in so many ways, and I would recommend it in isolation... but not for the amount it asks in a city with so many other hotels to consider. The architecture and design is pretty great from the floors I saw (and it was pretty cool seeing the hotel highlights at the Moncloa Tower, halfway across the city), but my room had a few signs of age and wear, including somewhat unpleasant holes around the ceiling lights. Over than that, the bed and room facilities were great. I'd note that the wifi was tempermental, and for the first day I had to resort to data use instead. On a more positive note, all staff I encountered, including even cleaners, were pleasant and helpful, providing great service. The breakfast buffet was amazing in my opinion, and ran long enough for me to always attend in the morning. As a non-driver, the location is fine, if not amazing: the Cartagena metro station is within a 3-5 minute walk down the road, although I often found it was better to walk further to Avienda de America station, where multiple metro lines and many busses meet. You're certainly not in the centre, which has advantages and disadvantages, depending on your wants. Overall, I don't want to put this place down, and would suggest it in a heartbeat if you can get a good deal on it's regular rate... but do research that rate and compare to elsewhere, certainly.

  • Stayed in Oct 2026
AkshayKumarIsHereOct 2026
4.0/ 5

“Good but can be best too! Scope for improvement”

I was visiting Madrid for 5 nights and came across this hotel, it served purpose regarding the price and location. The hotel is nice, grand lobby and lot of counters for check in, the check in too is fast and prompt. Quick speed elevators to take you to your room. The corridors are warm and quite nicely done. The room, well, it’s all white and blue, feels like a hospital somewhere. It took me sometime to get used to this colour combination. The bed is large, comfortable, high speed WiFi and the bathroom too are large and spacious. The toiletries can be better. The blackout curtains are not effective and can cause too much brightness during sunrise. The hotel has a restaurant (Italian) they serve good pasta and very good service. Not very expensive. Walkable from the hotel are nice bars, food joints & supermarkets. The room service is prompt, the housekeeping is good too. The breakfast is on the upper level, is very nice, good variety and very good quality of food. The hotel has very warm staff, helpful and able to guide you on nearby spots. They also accommodated my early check in. I would say this hotel is good but not luxury, I usually prefer luxurious stays, this can be there but again, at a price.

  • Stayed in Mar 2026
Alj0naKSept 2026
1.0/ 5

“Horrible”

Worst as if futuristic hotel I’ve ever visited. Horrible. Sinks and showers in same open area with beds. No shelves in showers. No locks on the toilet door. No thought through human design. Conditioning doesn’t adjust or turn off. Closets uncomfortable to use. When you pick up the blanket, the sheets go off too. Horrible uncomfortable feeling.

  • Stayed in Sept 2026
S4756MAanitalSept 2026
1.0/ 5

“Interesting design, but inconvenient for a 5-star hotel”

Hotel Puerta América is a relatively nice hotel with very strange features. Some floors have a strong design focus and unusual visual effects. However, design sometimes comes at the expense of comfort. We stayed on the second floor, and the layout was quite odd. The bathroom was placed right in the middle of the room, and there was nowhere to hang or place used towels. The sink and the desk were merged into one huge continuous counter, which was not very practical. Also, we never figured out how to open the window, and the buttons for the blinds were confusing—you had to press them multiple times to make them work. In terms of amenities, the room was disappointing. There was no coffee machine, no complimentary water bottles provided daily, and the minibar fridge was completely empty. Another negative point is the check-in policy: they charge a pre-authorization deposit of €50 per night in case you use the rooftop bars or restaurants. Honestly, this makes no sense—guests should just pay for what they consume at the moment instead of having money blocked in advance. I read in other reviews that some people waited days to get their deposit back; if that happens to me, I will pass everything to my lawyer. On the positive side, the room cleanliness was good overall. The location is also fine: there is a Lidl supermarket nearby, a few nice cafes for breakfast if you don't have it included, and a metro station just a short walk away, which is very convenient. Overall, I suggest looking elsewhere because I think you can find much better hotels for this price.

  • Stayed in Sept 2026
Amy TAug 2026
5.0/ 5

“The coolest hotel we've been in!”

We have just got back from a few nights here and we had the best time! We stayed on the 11th floor in a deluxe room. Huge bath and amazing shower! Great air con. Not much privacy for a shower 😂 but the bed was super comfy and everything was lovely. The mini fridge in the room was very handy too to keep water in. The view from the rooms was incredible to wake up to! And the blackout electric blind was lovely! The staff were amazing! Always so friendly. We arrived at 10am and left our luggage and did the check in process. We walked to the Bernabeu stadium which was around 35mins. We came back for 2pm and the lady on reception recognised us and had our room key ready to go as we approached the desk. All the staff were extremely helpful and happy. Always cleaning everywhere too. We couldnt fault it. Although beware, the buffet breakfast is lovely however it cost us 60€ for 2 people on our first morning as we arrived early. Thankfully the remainder of our stay, we had breakfast included. I would also definitely recommend exploring every floor of the hotel. Each floor is designed by a different artist and there are some very cool designs! We used Bolt app to get around the city very easily and cheap. Around £6-8 generally to get into the city from the hotel. We didn't use the metro as the line we needed was closed during our stay due to work being carried out. There are also plenty of buses around if you can work them out. We weren't brave enough! A 2 min walk away there is a Carrefour express which is very useful to grab bits! We will definitely book again if we come back to Madrid. We loved our stay!

  • Stayed in Aug 2026
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