The 3-star Sercotel Arenal Bilbao hotel has an excellent location in the heart of the city. It offers all the comforts for an unbeatable stay, both for families with children, couples traveling for leisure or guests visiting Bilbao for business reasons. From the entrance to the Old Quarter of Bilbao you will arrive in a few minutes walking to the most important tourist attractions: the Cathedral of Santiago, the Plaza Nueva or the Church of San Nicolás, without forgetting the famous Guggenheim Museum. Take advantage of the special offers and book a room with breakfast in the heart of Bilbao.
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Sercotel Arenal Bilbao
Hotel Facilities
General
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Offsite parking discounted rates available
- Area shuttle (surcharge)
Food & Drink
- Breakfast available (surcharge)
Front-desk/reception area services
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- Tours/ticket assistance
- Concierge services
Shared spaces
- Library
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
Other facilities
- Lift
Location
Bilbao, Basque Country, Spain
Address: Calle Fueros, 2, Bilbao, Spain
Reviews
4.4/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Dolphinboy1Oct 2026
“Ok but not overwhelming”
We had a night stop over here and booked a superior room. Check in was polite and professional. The room was clean and I had the fold down bed. It had a small chargeable minibar and all the usual facilities. The water was very slow for having a bath though , took over 20 minutes to fill . The hotel is very central, but you need to use the underground carpark if you have a car . Breakfast was ok at best, no fresh tomatoes or boiled eggs sadly and you book a slot as the dining room is small. Check out was fine , but no have you had a good stay or anything like that . It felt like we’ve had youre money bye bye. I wouldn’t put anyone off staying here but for price paid ( over £200 ) for one night , I would expect a bit more, especially from the surly staff .
- Stayed in Oct 2026
Honeysuckle123Oct 2026
“Great location and comfortable stay.”
We had a great room on the 5th floor with an exceptionally comfortable bed. Nice bathroom with great shower pressure. Location was excellent. Right on the edge of the old town. Very accessible to both the Eukstren and Metro/main train stations. Nice walk to the Guggenheim along the river. Lovely staff. Good breakfast included. We were unable to have breakfast on the last day as we had an early train to catch, but the staff organized breakfast to go for us, which we really appreciated.
- Stayed in Oct 2026
PATTI SSept 2026
“Wonderful Hotel in Perfect Location!”
What a wonderful surprise staying at the Sercotel Arenal Bilbao hotel with a perfect location in the Historic District surrounded by sights, dining and shopping . We timed it perfectly because we were able to experience their big 9 day "Aste Nagusia" fiesta with our group of friends with access to many of the festivities directly across the street from the hotel, along with parades in front of the hotel. The rooms are large, as well as the bathroom - very clean. The staff, Patricia and Jose, were amazing in helping accommodate our requests. As a travel advisor I highly recommend Sercotel Arenal Bilbao Hotel.
- Stayed in Aug 2026
caseylunaAug 2026
“Centrally located nice/clean/quiet hotel with good sleep play yard for my 3-year-old”
My almost 3-year-old son and I had a wonderful experience at this hotel. We stayed on the 2nd floor in a street-facing room (with nice views over a busy but not noisy intersection, wonderful for a truck and bus and tram-obsessed toddler) and with his white noise machine we were not bothered by any street noise at all (though there was really only some on Friday/Saturday night). Curtains were blackout. Was somewhat nervous about the balcony doors (they lock with the handle, in reach of a tall kid) but my son was uninterested, luckily. Would have brought a travel door lock of some kind if he were older/more likely to open it. The elevator always worked and while small, fit us and his stroller (and at least 3 adults). There is a good playground for small kids right across the street from the hotel (pictured). The hotel is extremely centrally located for walking outings, especially for the Casco Viejo, bus stops, tram stops, and access to the Nervión. We felt entirely safe at the hotel, even when returning from dinner around 11pm. Upon request about a week in advance, the staff provided us with a cot for my son. The cot came with a pillow (and case), mattress, and sheet (more like a play yard, or a Pack and Play, but skinnier and longer). I believe it was 120x60cm (approx 47" by 23") and he is at least 97cm tall (about 38") and he fit into it no problem. It had mesh sides. The air-conditioning worked perfectly with no problems at all, a huge relief during an August heat wave. The wifi worked perfectly, too. Breakfast was extensive (multiple varieties of bread, plain croissants, chocolate croissants, various small muffins, tortilla española, sausage, baked beans, fresh honeydew melon, watermelon, pineapple, orange juice, yogurt and various toppings like nuts and granola, lattes and other espresso drinks from an automated countertop machine, and more) though the same every day, and is located on the first floor with a view over the street (my son loved watching life go past underneath him as he watched out the window, opened for a cross-breeze). You do have to let the front desk know the night before when you'd like to go to breakfast the next day (within about a 40 minute window over the course of the morning) so they don't get overcrowded, which is nice, and it doesn't have to be at the same time every day of your stay. Only complaint is the room fridge didn't seem very cold, but we didn't really need it so it was ok.
- Stayed in Aug 2026
Sameer SAug 2026
“Good value, location, not the most comfortable”
Sercotel Arena has a great location, and is overall a good mid-budget level place to stay. It's right on the main drag, and that can be good or bad - it's central to the various tourist locations but can also be loud with street noise. There was a good breakfast spread, I would say reasonable value for the $10 you pay, though being that close to outside options, I would next time choose to eat elsewhere. The staff are very nice, but seemed somewhat clueless on basic questions - for example, I asked if buses would accept my phone for contactless payments, and they said yes. (Narrator: they don't.) Maybe they thought I meant the local transit authority's card on my phone but that would be a strange intepretation for a tourist's question.) The lobby lights were too bright, the fridge didn't really get very cold - minor stuff really, but I would rather have paid a bit more and even stayed further from Casco Viejo.
- Stayed in Aug 2026
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