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Passports and Visas

We at www.thomascook.com would like to ensure that all customers are prepared before entering another country. Please read the sections on this page to find out more information on passport and visa requirements for your chosen destination.

To view the latest passport, visa and health requirements for British Citizens, click here.

Please Note: All British Citizens aged 16 years and over require a ten-year passport and a five-year passport is required for those under the age of 16, including infants.

Information from the Passport Office: For customers who are thinking about travel it’s important to be aware that renewing or applying for a passport in person at one of the Passport Offices is  by appointment only. It is no longer possible to simply turn up and queue.  To book an appointment, customers should call the Passport Adviceline, and they will only be charged their own local call rate.

Passport Adviceline:

Telephone: 0300 222 0000
Textphone: 0300 222 0222
Text Relay: 18001 0300 222 0000
Opening hours: Monday to Friday, 8am to 8pm Saturday, Sunday and public holidays, 9am to 5:30pm

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