Thomas Cook Help and Support
We're always here to help. There's lots of support available on our site, so the answer to your question is just a click away. But if you need to speak to someone, just chat to one of our agents or give us a call.
Chat to us by clicking the button to the right hand side of this page or Click Here to call us.
Don't worry, just follow these two easy steps:-
Please check your email Spam, Junk or Trash folders. Your e-docs subject header will read "IMPORTANT Your travel documents".
Still not received them?
Then simply click here, fill in your details and we will email your e-docs within the next 3 working days.
We're always here to help. If you need to make an amendment to your booking, just click on the chat button to the right or give us a ring.
You'll find our contact details by clicking here where we will ask you to specify the amendment request.
If you have a simple accommodation request such as a low floor or quiet room, then please fill out our request form click here.
Transfers are included automatically in most of our package holidays. We will confirm this in the booking journey and on your travel e-docs.
You can submit your special request here online.
We will add this to your booking and email you a confirmation of this request.
Please Note: Special requests cannot be guaranteed although our in-resort teams and hoteliers will try their best to accommodate your request.
We tailor-make holidays at Thomas Cook so that they are 100% suited to each customer, that means luggage can vary from 0kg up to 45kg included per person.
You luggage allowance is listed in your holiday documents or you can click here to find out more.
If you would like to increase your luggage allowance on a Thomas Cook Airlines flight, please click here.
Thomas Cook Airlines are pleased to be the UK's first Charter airline to offer online check-in to our passengers.
Online check-in opens 48 hours prior to your flight departure and closes 24 hours before your flight departure.
Passengers who have not pre-selected their seats will be allocated seats automatically. We will do out best to allocate seats together, however this is not guaranteed.
This is currently available at the follwing UK Airports: Aberdeen, Belfast International, Birmingham, Bristol, Cardiff, Exeter, Glasgow, Leeds Bradford, London Gatwick, Luton, Manchester, Necastle, Stansted and East Midlands Airport.
We are rolling out online check-in at selected overseas airports, At present we offer this from: Antalya, Arrecife (Lanzarote), Fuerteventura, Las Palmas (Gran Canaria), Palma, Mahon, Ibiza and Tenerife Airports.
More airports are to follow.
Online check-in is not currently available for flights to The United States of America, Mexico, Domincan Republic, Cuba, Barbados, Antigua, St Lucia and India.
Should you experience a problem printing, the airport desk's will be able to print these off for you,
'Choose Your Seat' enables you to select your own seat on a Thomas Cook aircraft.
Thomas Cook Airlines Choose your Seat
All other Airlines Click here.
Rovaniemi / Lapland Santa Day Trip flights.
Choose Your Seat, Extra Legroom and Exit Seat selection are not available to prebook for our flights to Rovaniemi/Lapland (RVN).
Passengers will be allocated the same seats for both the outbound and homeward flights at the check in desk. Should you want to upgrade to exit/extra legrooms seats this can be arranged with the check in desks in the UK.
Advance Passenger Information (also known as API or APIS) is the information that is required from your Passport which is passed on to the relevant authorities before you travel.
If you are travelling on an Identity Card, Your API cannot be completed online and will be collected at check-in, please click here to add your API.
Please click one of the links below for details of our On Board Service*
Our in flight bar and entertainment information
Pillows and Blankets are available to purchase onboard - details can be found in our In-flight shopping guide.
Headphones can be purchased onboard. You may use your own, however you will need a double pin adaptor, these are available to purchase onboard or you may bring your own.
* Applies to Thomas Cook Airlines UK flights
If you would like to request special assistance at the airport or in resort, please click here.