Already Booked? Contact Thomas Cook
We’re an online travel agent (OTA), but you’re never alone. From pre-travel help to guidance on the day, we’re here to make your holiday seamless.
How to contact us about your booking
Already Booked With Us?
Got a question about your upcoming booking? We’d love to help!
You can reach us on Chat or call us on +44 20 3879 5469
When you drop us a message in Chat, our helpful little bot will quickly confirm your details and share a few instant tips so we can jump right in and get things sorted for you.
Opening Hours
Phone number: +44 20 3879 5469
MON - FRI: 9am - 8pm / SAT - SUN: 10am - 6pm
Need help with an existing booking?

Need to amend or cancel your holiday?

Frequently asked questions & answers
How do I manage my booking?
Access all your holiday information any time through Manage My Booking.
After logging in, you’ll be able to see your upcoming and past trips, review your travel documents, and easily save or print anything you need for your journey - all in one convenient location.
What are the terms and conditions for my supplier?
Access the terms and conditions for your flight provider > HERE <
How do I add baggage, pre-book seats and other extras to my flight?
Extras like baggage, seat upgrades, and other add-ons can be arranged directly on your airline’s website - you’ll pay the airline, not us. You can usually add these when booking your package, but if not, or if you’d prefer to add them later, most carriers offer a Manage My Booking section for this. You’ll just need your airline reference, which you can find in the Flights section of your holiday documents.
For a complete list of everything you might need before you begin, check out the full information > HERE <
How do I cancel my holiday?
If you need to cancel your holiday, the quickest way is via our Online Chat (Mon - Sun, 10am - 5:45pm). Our team can explain the current supplier charges.
A £75 cancellation fee applies per booking, in addition to any airline or accommodation fees.
Do I need to check in online for my flight?
We recommend checking in online to save time and avoid extra airport fees. You can add baggage, pick seats, and get your boarding passes - usually between 24 and 2 hours before your flight. Don’t forget your return flight too!
Need help? Our Travel Buddies are ready on Chat
Full check-in details are available > HERE <
Can I amend my holiday?
You can make changes to your booking - just check your service provider’s (hotel, airline, transfer, etc.) terms first.
To request an amendment, contact us via Chat or complete our online contact form. A £50 amendment fee applies per booking, plus any fees from the provider.
You can request any of the amendments listed > HERE < at no extra cost. Please allow up to 72 hours for them to be processed.
Company Info
THOMAS COOK TOURISM (UK) COMPANY LIMITED
Registered address: Moor Place, 1 Fore Street Avenue, London, EC2Y 9DT
VAT: GB339939641
Company number: 12211539
ATOL number: 11806
ABTA numbers: P8283 & Y6720