Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless Internet access, a television in a common area and tour/ticket assistance.
Buffet breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out and multilingual staff.
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Hotel Puerto Azul
Hotel Facilities
General
- Smoke-free property
Internet
- Free WiFi
Activities
- Fitness facilities
Food & Drink
- Television in common areas
- Breakfast available (surcharge)
- Coffee/tea in common areas
Pools and wellness
- Full-service spa
- Spa services on site
Front-desk/reception area services
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Express check-out
- Front desk (limited hours)
- Safe-deposit box at front desk
Other facilities
- Multilingual staff
- Lift
Location
Puerto de la Cruz, Canary Islands, Spain
Address: Del Lomo 24, Puerto de la Cruz, Spain
Reviews
4.2/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
sophia fFeb 2026
“AVOID AT ALL COSTS”
was on my flight to tenerife and got a text from my family that my grandma was admitted to the hospital for her heart. once i landed i texted the company if there’s anyway i can cancel the reservation and get any partial refund or change the dates and they denied everything. it’s so hard because i was excited for this place since it looked beautiful. horrible customer service from them and their team do not come here.
- Stayed in Feb 2026
adamsY2955WRFeb 2026
“Great stay”
Stayed for 3 nights with a group of friends. Great hotel, rooms clean and suitable facilities, great sun terrace with jacuzzi and amazing views. Perfect location with restaurants close and was even better for the location of the Carnival
- Stayed in Feb 2026
Kay SJan 2026
“Just right for me”
Great hotel. Staff helpful. Rooms clean but small. Kettle, nice shower, coffee hot chocolate etc in reception are and outside terrace. ( no black tea for us Brits). Massive TV with Netflix and YouTube etc. Roof Terrace lovely and jacuzzi a dream with views of Teide on one side and stunning Atlantic waves on the other. Close to town and walk the other way is a quiet park and beach. Not far from bus station.
- Stayed in Jan 2026
Resort38518560561Feb 2024
“It’s perfect 🙂”
Stayed end January/beginning February 2024 for a hiking holiday with friends. Lovely hotel in the old town. Rooms are comfy and clean. Staff friendly and helpful. Extremely convenient for the local restaurants, shops, bus station. Coffee, teas, hot chocolate, juices etc available 24hrs (and free). The breakfasts are very good. Loved the jacuzzi with fab views from the roof. It’s perfect 🙂
- Friends getaway
- Stayed in Jan 2024
Curiosity655547Jan 2024
“Winter sun experience”
Because i have ocd and a neat freak, i usually like to stay in extremely clean places. And i can tell you this family owned hotel did the magic for me! The staff were also supportive especially being a solo traveler. I REALLY ENJOYED MY STAY🥰🤗😊
- Stayed in Jan 2024
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
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