Hotel Facilities
General
- Pet friendly
- Shower
Transport & Parking
- Airport shuttle
- Car rental
- Terrace
- Balcony
- Flat-screen TV
Activities
- Golf course (within 2 miles)
- Hairdryer
Pools and wellness
- Hot spring bath
- Clothes rack
Front-desk/reception area services
- Concierge
- Towels
Shared spaces
- Shared kitchen
- Toilet paper
Entertainment and family services
- Entertainment staff
Cleaning services
- Laundry
- Refrigerator
Location
Puerto de la Cruz, Canary Islands, Spain
Address: Calle Isla de la Gomera, 3, Puerto de la Cruz, Spain
Reviews
“HOTEL? HORROROSO”
Hotel ideal para recomendarselo a un enemigo. Lo mejor del hotel son sus empleados, el resto es penoso. Para empezar, la situación es horrorosa, está en una urbanización en la montaña a una distancia de casi dos kilómetros hasta el centro y si la ida te lleva entre 15-20 minutos la vuelta son 40-45 porque es muy empinado el camino. Hay que coger taxi (4-5 euros) o autobús (1,75) que te deja a 400 metros del hotel. Está situado en una zona en la que no hay ambiente alguno (no hay bares ni cafeterias cercanas). En cuanto a la estancia deciros que a los valientes que decidan ir les recomiendo que elijan alojamiento y desayuno y que, para el almuerzo y la cena, se busquen restaurante. Es penoso, la gente comiendo ensaladas porque la comida es intragable y encima no reponen; la variedad cero (ni pudimos probar los plátanos que un día si pusieron pero venian 20 para 150 personas). Estuvimos 10 días y la carne que pusieron era pollo (intragable) y unas chuletas de cerdo (pálidas, frías y camufladas con una salsa blanca por encima), y que decir del pescado? Eso sí, era de confianza porque debía llevar varios meses en el congelador. La paella de risa (un arroz sin carne ni pescado) eso sí, llevaba las judías que sobraron el día anterior; resulta triste ver a huéspedes en la cena untando mantequilla en el pan y otros cenando macarrones con tomate a palo seco. Y el tema del comedor es de juzgado de guardia, no hay pasillos entre las mesas, los empleados con las bandejas por encima de la gente, empujones involuntarios... En fin, un hotel para atletas vegetarianos, por la situación y por las comidas. Lo único positivo son las habitaciones y los empleados. En fin, si podéis no vayáis.
- Stayed in Nov 2026
“Not Great for families.”
Hotel was advertised as a 5* hotel. It 1 million% is not more than a 3*. Rooms are ok quite spacey but very basic and the beds are very uncomfortable (in my opinion) and are on wheels so kept moving during the night. Location is very close to the airport which is nice for a short commute but does mean it's quite noisy with planes flying past alot through the days. It is also not near much so you either need to get a taxi or bus if you want to make a night of it. Entertainment is very very poor and isn't catered for children. They are supposed to do a children's disco 3/4 times a week but it starts between 20:30-21:00 which I personally think that's very late for children who the disco is for. Also if there arent many kids they will just cancel it without telling anyone. The entertainment team is literally 1 person so if they aren't working there is no entertainment through the day or the night. Games room which isn't part of the all inclusive and is 1/2 euros per machine. Food is very very average and for the size of the hotel there isn't very much choice . Pool. There are several pools the babies pool is very cold. The larger pool is still cold but does have heated pumps so feels a lot warmer. There is an indoor pool but you cannot use this unless you pay extra to use it. This pool is very very hot like being a bath. Would I come back? Probably not simply not suitable for families with children .
- Stayed in Oct 2026
“A Pleasant Surprise – Comfortable, Spacious and Great Value for Money”
We were honestly a little skeptical before arriving at Muthu La Perla Tenerife. We had read quite a few reviews from this summer and were worried that the reality might not live up to our expectations. Fortunately, once we arrived, we discovered that our concerns had been largely unfounded. Our room was actually much better than expected: spacious, comfortable and practical, with a small kitchenette equipped with a mini fridge, extractor hood, electric hob and sink. Kitchenware is available from reception for a deposit, as is a fan for the room. There is no air conditioning, which we were initially aware of, but for the end of September and beginning of October we honestly did not feel that we needed it. The temperature was comfortable, especially at night. The bathroom was another pleasant surprise: spacious, clean and modern. Bed linen was changed very frequently, almost daily during our stay, and towels were also replaced regularly. The breakfast is definitely on the modest side, so don't come expecting a huge buffet with endless choices. However, for us this was not a major issue, especially considering the overall value and the location. The neighbourhood is actually one of the things we really liked. It is a clean, quiet and safe residential area, surrounded by beautiful gardens and plenty of greenery, with a tennis club nearby. It feels much more local and residential than a typical tourist zone. Overall, we were very happy with our stay. The conditions were better than we expected, the staff were helpful and attentive, and we appreciated the small details that made our stay comfortable. After being worried by some of the recent summer reviews, we can honestly say that our experience at Muthu La Perla Tenerife was a positive one, and we would happily stay here again.
- Stayed in Oct 2026
“You buy a Mercedes and they sell you a SEAT”
I booked at this hotel online, paying in full a month before, and when I arrive they tell me that I hadn't paid, even though they had sent me the payment receipt. The next thing was that I booked an executive room with an ocean view, and they didn't put me in it; they gave me one with a street view. Terrible hotel, I do not recommend it. Also, it didn't have air conditioning, but it had a fan, and they didn't offer it to me. I slept horribly.
- Stayed in Sept 2026
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“Peculiar”
Do you remember The Brady Bunch movie? Well, the hotel is still stuck in that era... We came to Tenerife only to spend two days. We are from Gran Canaria and know Tenerife inside and out, but we still visit the island often, so we weren't looking for a super fancy hotel to disconnect in, because we already do that on our island. But.... We also didn't expect to find this. To start..... it is very, very hidden. It was very hard for us to find it, and once we found it, there was nowhere to park. As soon as we entered, we were greeted by a receptionist overwhelmed by the number of guests at the front desk complaining about the poor condition of the rooms, in addition to a huge line to get into the tiny dining room and a lot of noise. So, despite having paid for half board, we ate all our meals out. At least we were lucky that our room had a ceiling fan, although we had to leave a 10 euro deposit for the remote and on top of that, it didn't work. Thanks to a girl who appeared there, a couple of hours later she paired the remote (because it didn't belong to our fan). Obviously we will not return.
- Stayed in Jul 2026
This text may have been translated using AI
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