AluaSoul Orotava Valley - Adults Only - Hyatt Inclusive Collection
Ideal for beach vacationers, this hotel is located in Puerto de la Cruz and is only a few steps from the beach. It is about one mile to the center. The nearest bus stop is just 5 minutes' walk (a quarter mile) away. It is about 15 miles to the nearest airport, Tenerife - Norte-Los Rodeos (TFN), and Tenerife - Sur-Reina Sofia (TFS) is around 55 miles away. The hotel was modernized in 2021. Guests have a choice of 202 suites. The reception desk is open around the clock. To ensure a comfortable and relaxing stay, the hotel provides. Wireless internet access is provided in public areas (no extra charge). A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the parking lot. A bicycle rental service provides all the necessary equipment for exploring the surrounding area. Rooms are equipped with air conditioning. A balcony or terrace is among the standard features in the rooms. Valuables can be securely stored in a safe. Guests will also find a mini fridge included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. A hairdryer is provided in the bathrooms. In the bathrooms, guests are offered cosmetic products. The hotel has 202 non-smoking rooms.
- Distance To Airport: 25km to TFN

Hotel Facilities

General

  • Pets allowed
  • Shower

Transport & Parking

  • Airport shuttle
  • Car hire
  • Terrace
  • Shuttle service (additional charge)
  • Body soap
  • Balcony
  • Flat-screen TV
  • Terrace
  • Outdoor furniture
  • Body soap

Activities

  • Tennis court
  • Golf course (within 3 km)
  • Bowling
  • Horse riding
  • Water park
  • Fishing
  • Skiing
  • Telephone
  • Hairdryer
  • Electric kettle
  • Adapted bath

Food & Drink

  • Kid-friendly buffet
  • Wine/champagne
  • Restaurant
  • Breakfast in the room
  • Coffee house on site
  • Shampoo
  • Key access

Pools and wellness

  • Fitness centre
  • Beachfront
  • Manicure
  • Outdoor pool (seasonal)
  • Open-air bath
  • Public bath
  • Beauty services
  • Facial treatments
  • Air conditioning
  • Hand sanitiser

Front-desk/reception area services

  • 24-hour front desk
  • Concierge service
  • TV
  • Towels

Shared spaces

  • Shared kitchen
  • Toilet paper

Cleaning services

  • Laundry
  • Dry cleaning
  • Ironing service
  • Refrigerator
  • Desk
  • Satellite channels

Business facilities

  • Meeting/banquet facilities
  • Fax/photocopying
  • Safety deposit box

Shops

  • Barber/beauty shop
  • Free toiletries

Other facilities

  • Non-smoking throughout
  • Emergency cord in bathroom
  • Designated smoking area
  • Accessible by lift

Location

Puerto de la Cruz, Canary Islands, Spain

Address: Urbanización Turquesa playa, Puerto de la Cruz, Spain

Reviews

4.1/ 5Very goodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
ldevontripNov 2026
5.0/ 5

“Great hotel”

Spent a week at the hotel cleanliness top class in all areas staff friendly and helpful food good and varied drinks of a good quality rooms of a good size pool area great you will not be disappointed with this hotel will definitely visit again and the weather's good.

  • Family
  • Stayed in Oct 2026
Lynn GNov 2026
5.0/ 5

“Chilled vibes lovey hotel”

Hotel is In a quiet area. Rooms are large and spacious with a bedroom and a sitting room tvs in each. lovely balcony. Chilled environment

  • Couples
  • Stayed in Oct 2026
Darren DOct 2026
5.0/ 5

“Perfect getaway”

Everything from the moment we stepped into the hotel was fantastic. We really enjoyed our time here and will definitely to booking. Can highly recommend this hotel as a perfect place to relax and enjoy the sun.

  • Couples
  • Stayed in Oct 2026
SMAO67Oct 2026
4.0/ 5

“Good holiday”

This hotel is located slightly out of the main centre of town but it's convenient to walk in. There are and bars and shops close by too. However, it's up a really steep hill and less pleasant to walk back. It's built on this hill so that the Reception level is 4 floors up, but level with the road at the top. As you walk up the hill - great exercise - there is a lower entrance but this is closed. It would be great if this was accessible by guests!!! There's also a free bus into the town centre a few times a day. We stayed bed and breakfast and had to wear a wristband to show this which seemed unnecessary. The breakfast buffet was really well stocked with a wide variety of food. Drinks and pool snacks are much more reasonably priced that i expected and there's chilled water available by the pool. The rooms are pleasant and very clean - choose a sea view if you can. There are signs of wear and tear but nothing major. Staff are friendly and helpful, with some activities in the daytime and nighttime entertainment. All in all we had a pleasant stay here. Having access to the lower entrance would have been great. I wouldn't recommend it to anyone with mobility issues, though, due to the steep hill location.

  • Couples
  • Stayed in Oct 2026
Paula WOct 2026
3.0/ 5

“Great hotel - catering sadly lacking”

The hotel is beautiful, clean and spacious. Our suite was huge and housekeeping were very good. The pool area was immaculately clean and kept that way. The pool was lovely. No complaints at all. Like others have said food was lacking in quality, variety and taste and was disappointing. We have stayed at the Alua Soul Carolina in Majorca a few times and we were expecting the same kind of standards but sadly not. There was always something you could find to eat, but a lot of people were resorting to a chip butty every night! Entertainment was hit or miss really but mainly miss. Overall this is a great hotel with beautiful facilities. As previously mentioned by other people not really suitable for people with mobility issues as it is situated on a very steep hill and not a lot around it. With some work on the food situation this could be a truly fantastic hotel.

  • Couples
  • Stayed in Oct 2026
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