Hotel Tropical

Hotel Tropical – Your vibrant garden retreat in the heart of San Antonio

🌴 3-star rating | 🏊 Massive central pool | 📍 Prime town centre location | 🍹 Garden chill-out zone | 🏋️ On-site fitness room

Overview

Hotel Tropical is a well-loved 3-star hotel that puts you right in the middle of the action while providing a peaceful garden sanctuary. You’ll be just a short stroll from the world-famous Sunset Strip and the lively West End, making it the perfect base for exploring the local nightlife and iconic beach clubs. Enjoy the unique layout where all rooms overlook the expansive central courtyard, creating a community feel for your Mediterranean getaway.


Rooms

The rooms are designed to be your comfortable home away from home, featuring:

  • Air-conditioning to keep you cool
  • Private balcony or terrace
  • Satellite TV for your entertainment
  • En-suite bathroom with a hairdryer
  • Small fridge for your refreshments
  • Safety deposit box (may be at an extra charge)

Dining

You can choose between Bed and Breakfast or Half Board to suit your holiday pace. The main buffet restaurant serves a variety of international dishes and local Spanish favourites, allowing you to dine just steps from the refreshing garden breeze. For a midday snack or a cool drink, the poolside bar is your go-to spot under the sun. Meal times are indicative and may be subject to change depending on the season.


Pools and Spa

The hotel’s crowning glory is its massive outdoor swimming pool, which is one of the largest in the area. It is surrounded by lush gardens and plenty of space to soak up the sun on a lounger. If you want to keep up with your routine, there is an on-site fitness room available for your use. Please note that the use of the Spa centre, including massages, sauna, and beauty treatments, may be subject to additional charges.


Beach

The nearest sandy beach is San Antonio Bay, which is within walking distance, approx. 500m from your front door. Because this is a public beach, sun loungers and umbrellas are available for your use at an extra charge from local providers.


Sport and Entertainment

Spend your evenings in the relaxed lounge area or enjoy a game of pool with friends. The hotel's central location means you’re never more than a few minutes away from the town’s vibrant entertainment hubs, where the atmosphere truly comes alive after dark with music and dancing.


Family Amenities

While the hotel attracts many couples and groups, families will appreciate the dedicated section in the pool for younger swimmers. The spacious internal gardens provide a safe, enclosed area for you to relax while the children enjoy the fresh air away from the main streets.


Attractive Location

  • Approx. 500m from the sandy beach
  • Situated in the centre of San Antonio town
  • A 10-minute walk from the famous Sunset Strip
  • Approx. 20km from Ibiza Airport

Hotel Facilities

General

  • Parking
  • Parking on site
  • Pets allowed

Transport & Parking

  • Car hire
  • Body soap
  • Accessible parking
  • Airport shuttle
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
  • Flat-screen TV
  • Body soap
  • Socket near the bed

Activities

  • Tennis court
  • Golf course (within 3 km)
  • Skiing
  • Canoeing
  • Ski pass vendor
  • Ski-to-door access
  • Mini golf
  • Water park
  • Ski school
  • Telephone
  • Hairdryer
  • Seating area
  • Bath or shower
  • Upper floors accessible by elevator

Food & Drink

  • Room service
  • Special diet menus (on request)
  • Grocery deliveries
  • Kid-friendly buffet
  • Key card access
  • Upper floors accessible by stairs only
  • Pool with a view
  • Shampoo
  • Key card access

Pools and wellness

  • Hammam
  • Outdoor pool (seasonal)
  • Hot spring bath
  • Pool cover
  • Facial treatments
  • Manicure
  • Indoor pool (all year)
  • Soundproofing
  • Coffee machine
  • Clothes rack
  • Smoke alarm
  • Hand sanitiser

Front-desk/reception area services

  • 24-hour front desk
  • Concierge service
  • Kitchenware
  • TV
  • Towels

Shared spaces

  • Shared kitchen
  • Toilet paper

Entertainment and family services

  • Entertainment staff
  • Board games/puzzles
  • Nightclub/DJ
  • Evening entertainment
  • Wine glasses
  • Cots
  • Linen
  • Trash cans

Cleaning services

  • Laundry
  • Ironing service
  • Dry cleaning
  • Refrigerator
  • Satellite channels

Business facilities

  • Meeting/banquet facilities
  • Fax/photocopying
  • Safety deposit box

Shops

  • Barber/beauty shop
  • Free toiletries

Other facilities

  • Heating
  • Raised toilet
  • Emergency cord in bathroom
  • Non-smoking rooms
  • Kitchen
  • Adults only
  • Tile/marble floor
  • Non-feather pillow
  • Accessible by lift

Location

Puerto de la Cruz, Canary Islands, Spain

Address: Puerto Viejo, 1, Puerto de la Cruz, Spain

Reviews

3.1/ 5OKAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Alex WNov 2026
1.0/ 5

“Horror hotel!!!!”

Hotel Tropical,Puerto Viejo, 1, 38400 Puerto de la Cruz, Spain. The most horrible hotel ever!!!! Staff are so rude, it’s unbelievable! My mother is 72 years old woman, recovering from a heart attack. She arrived at this hotel and needed some help at the reception. The woman at the reception was incredibly rude and obviously no help was provided!!!! That horrid woman needs to be fired! Please avoid that hotel at any cost! It’s a horror house!!!!!

  • Stayed in Nov 2026
1.0/ 5

“Disgusting”

Very disappointing hotel. The rooms are old, worn out and not clean. There are stains on the furniture upholstery, the TV doesn’t work, and everything feels outdated and poorly maintained. On top of that, the room smells unpleasant. The worst part was finding cockroaches in the room. That is simply unacceptable. If you don’t mind sleeping with cockroaches, this might be the place for you. Otherwise, I would strongly recommend staying somewhere else.

  • Stayed in Aug 2026
Grace SJul 2026
2.0/ 5

“Rude management but entertainers and reps amazing!”

During my stay at Ole Tropical Tenerife, I accidentally spilled oil on the mattress in my hotel room. It was an honest mistake, and not due to any careless behaviour. My friend Elleana Tugwell was with me and saw what happened. We didn’t realise the oil had soaked through the bedding and stained the mattress underneath. Later that day, when we returned from the pool, we found the bedding removed and the mattress exposed with a clear stain. We reported this immediately to reception, explaining the accident and that we hadn’t known the oil had soaked in. While checking, we noticed other stains on the mattress that weren’t caused by us. The next morning, the management told us the cleaning staff thought the stain was urine but said it didn’t matter since there was a stain either way and dismissed that there was other stains already on the mattress they didn’t seem to care about . Housekeeping confirmed the oil had soaked in and couldn’t be cleaned off, recommending the mattress be replaced. Later, the hotel management called to say the mattress needed replacing and charged us €250, demanding payment immediately or we would be asked to leave. Throughout this, the management team were rude and dismissive, which made the whole experience very stressful. Overall, I felt unfairly treated and pressured over an accidental spill, and I have had to submit a claim to recover the €250 I was forced to pay. The yellow circle stain was the stain we made by accident not even that big and the rest of the stains were already there.

  • Stayed in Jul 2026
Donna BMar 2026
1.0/ 5

“DO NOT BOOK THIS HOTEL !!!”

DO NOT BOOK THIS HOTEL !!!! Currently staying here as im writing this . I can't wait to go home ..first room I had felt like a prison room so upgraded for another 135 euros ... the room im Currently in is nice (with balcony) but next door are renovating and last 3 -4 days it's a worksite ,,the noise of drilling and banging is unbearable thank god i leave tomorrow !!!! Headache from hell I will never be returning here

  • Stayed in Feb 2026
1.0/ 5

“Shouldn't even be 1 star”

Booked for one night stay in a hurry and this was the cheapest and nearest option. Checking in was easy but the hotel itself was terrible. The hotel tropical is dark inside, lifeless and feels abandoned. Rooms are very dated, dirty stains on the bath, black mould on the ceiling and other people's hairs all over the place. Beds were hard, pillows were lumpy and bed sheets had cigarette burns in them. Cock roaches in the bathroom and live electrical wires in the cupboard. Rooms were also very loud with barely any sound isolation. We actually didn't feel safe there as it felt very sketchy and unprofessional.

  • Couples
  • Stayed in Feb 2026
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