Hotel Xcaret Mexico - All Parks / All Fun Inclusive - hotel in Playa del Carmen, Quintana Roo

Name: Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Address: Playa del Carmen, Quintana Roo, Mexico
Price range: £2925

Mexico, Quintana Roo

4.6/ 5Excellent(25,000+)

Flight & Hotel7 nights All InclusiveDepart Gatwick 1 Dec 26

from£2,925pp

£5,850total price

Plus local fees of £10 pp. Total holiday £2,935 pp.

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Hotel Xcaret Mexico – Experience the ultimate All-Fun Inclusive adventure

🎢 Unlimited park entry | 🏊 Stunning infinity pools | 🍽️ Gourmet dining | 🛶 River kayaking | 👪 Kids' and teens' clubs

Overview

This 5-star eco-integrated resort is a masterpiece of Mexican architecture, located approx. a 15-minute drive from the bustling shops of Playa del Carmen. You’ll enjoy a holiday like no other thanks to the unique All-Fun Inclusive concept, which gives you unlimited access and round-trip transport to all eight of the famous Xcaret eco-parks. It is the perfect choice if you want to combine luxury relaxation with effortless Caribbean adventure.

Rooms

Air-conditioned suites with a private balcony or terrace
Traditional Mexican hammock for relaxed afternoon naps
Luxury rain shower and premium toiletries
Minibar restocked daily with your favourite snacks and drinks
Espresso coffee machine and 24-hour room service
Safety deposit box and high-speed Wi-Fi

Dining

You can explore a world of flavours across 10 distinct restaurants, ranging from traditional Mexican markets to sophisticated international fusion. Dine just steps from the refreshing sea breeze or enjoy a meal in a unique cave setting. The sensory experience is completed by live music and authentic decor that reflects the rich heritage of the region.

All-Inclusive:

Breakfast, lunch, and dinner served at a variety of buffet and à la carte venues
Unlimited alcoholic and non-alcoholic drinks, including premium brands and fresh fruit juices
Selection of snacks and light bites available throughout the day and night
Full access and transport to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage, and Xenotes
Meal times are indicative and may be subject to change depending on the season.

Pools and Spa

The hotel features several stunning infinity pools, including rooftop options with panoramic views and pools carved directly into the natural rock. For a deeper level of relaxation, the Muluk Spa offers unique treatments inside natural caverns. Please note that the use of the spa centre, including massages, beauty treatments, and the hydrotherapy circuit, may be subject to additional charges.

Beach

The hotel is situated directly on a stretch of white-sand beach and unique turquoise river inlets. You’ll find sun loungers and umbrellas available free of charge, allowing you to spend your days drifting between the warm Caribbean Sea and the calm jungle rivers.

Sport and Entertainment

If you enjoy staying active, you can try kayaking or paddleboarding through the emerald river channels that wind through the hotel grounds. There is also a fully equipped gym and a schedule of daily activities. As the sun sets, the atmosphere turns chic and vibrant with professional evening shows and live music performances.

Family Amenities

Kids will love the dedicated splash zone and the supervised activities at the Xiquillos kids' club, designed to let their imaginations run wild. For older children, the teens' club provides a modern space to hang out, play games, and make new friends in a relaxed environment.

Attractive Location

Directly on the beach and river inlets
Within walking distance of the Xcaret Park entrance
Approx. 6km from the centre of Playa del Carmen
Approx. 45-minute drive from Cancun Airport after your plane lands

Hotel Facilities

General

Parking (limited spaces)
Number of bars/lounges: 14
Number of poolside bars: 2
Number of swi: 2
Number of restaurants: 20

Transport & Parking

Free airport transport

Activities

Outdoor tennis courts: 1
Fitness facilities
24-hour fitness facilities
Billiards or pool table
Hiking/biking trails nearby
Waterslide
Tennis on site

Food & Drink

Free breakfast
Number of coffee shops/cafes: 2
Television in common areas
Snack bar/deli

Pools and wellness

Pool umbrellas
Number of outdoor pools: 15
Number of indoor pools: 1
Turkish bath/Hammam
Full-service spa
Spa services on site
Sauna
Children's pool
Steam room
Pool sun loungers

Front-desk/reception area services

Tours/ticket assistance
Luggage storage
24-hour front desk
Safe-deposit box at front desk
ATM/banking
Concierge services

Shared spaces

Arcade/game room
Garden
Terrace
Computer station

Entertainment and family services

Games
Supervised childcare/activities (surcharge)

Cleaning services

Dry cleaning/laundry service
Laundry facilities
Porter/bellhop
Free self parking

Business facilities

Meeting rooms
Business centre

Shops

Gift shops or newsstand
Shopping on site
Hair salon

Other facilities

Designated smoking areas
Multilingual staff
Lift
Wedding services
Designated smoking areas (fines apply)

Location

Playa del Carmen, Quintana Roo, Mexico

Address: Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, Mexico

Reviews

4.6/ 5ExcellentAverage review rating

Browse reviews by provider:

5 reviewsSorted by: Newest

Meliza PNov 2026

5.0/ 5

“Best hotel ever!”

Fuego building was AMAZING! came with 68 others for our wedding. They all loved it so much they rebooked to come back upon check out! Abril and Connie were perfect butlers. Service was 10/10

Stayed in Nov 2026

mariaorangeNov 2026

4.0/ 5

“# Beautiful Hotel, Excellent Staff, but Pushy Sales Tactics Ruin the Experience”

Beautiful Hotel, Excellent Staff, but Pushy Sales Tactics Ruin the Experience Hotel Xcaret México is absolutely beautiful, with stunning facilities, spacious and comfortable rooms, excellent food, and convenient transportation to the parks. Despite the high occupancy, the hotel rarely felt crowded, except during check-in. The highlight was the wonderful staff. Restaurant employees were consistently friendly and attentive, even when extremely busy. Special thanks to the team at Costero on November 7 around 2 p.m., the lovely lady making marquesitas at Xinema, the teppanyaki chef at Ta mamon, and Samuel at Las Cuevas. Their kindness made our stay memorable. Unfortunately, the concierge team’s aggressive vacation membership sales tactics seriously affected our experience. Upon arrival, we were pulled out of the check-in line and offered incentives to attend a sales presentation, initially involving captive dolphins (which we strongly oppose), then a spa offer. Despite repeatedly declining, the pressure continued. After refusing, we felt almost blacklisted. Whenever we requested assistance and provided our room number, staff would bring up the fact that we had declined the presentation. Roxanne from concierge was particularly unpleasant. When we politely asked about a possible late check-out, she responded with dismissive facial expressions and an arrogant, hostile attitude, stating that it was “only for members.” We completely understand membership benefits, but basic courtesy and respect should never depend on purchasing one. Ironically, this treatment makes us even less interested in becoming members. Housekeeping could also improve in common areas. Hallways often looked like a display of dirty room-service dishes and trays left outside guest rooms. One thing worth knowing: this is not really a beach resort. The beach area is very small, although the hotel makes up for it with countless pools, activities, and beautiful spaces. Overall, we truly enjoyed the hotel, its food, facilities, and especially its hardworking staff. It’s a shame that such an exceptional property allows aggressive sales practices and poor concierge service to overshadow an otherwise wonderful stay. We came to enjoy a vacation we had already paid for, not to be pressured into buying a membership. This alone would make us think twice about returning.

Stayed in Nov 2026

Iris PNov 2026

4.0/ 5

“GREAT RESORT AND AMAZING PARK EXPERIENCE”

We absolutely loved the food, the weather, and the service. The swim out room is great, very clean. There are include all you need. The park itself is amazing, and we will definitely be back for another trip. The staff provided great service. But we were disappointed to find that our two rooms were separated by about a 10-minute walk. We need to pay an additional $350 to upgrade another room to put us closer together. We felt this was an unfair extra cost for a request we had made in advance. We also felt completely lost on our first day trying to navigate the massive resort. Despite the frustration with the room separation and the photo shoot booking, we did love the food, weather, service, and the parks. We definitely will be back.

Stayed in Oct 2026

Sarab SNov 2026

1.0/ 5

“Misled by an airport promoter — do not trust the "free breakfast" pitch”

We were approached at Cancún airport by a promoter, Jonathan Quiroz, who claimed to work for the airport. He does not — he works for Xcaret. He sold us a "highly discounted" dolphin tour for $150 for 2 adults and 2 kids, including transport from our Hotel Zone hotel, supposedly special for the Day of the Dead celebration week. We were told breakfast would be provided at the Xcaret hotel, and specifically told NOT to eat breakfast before leaving. We left our hotel at 8:30 AM. On arrival we were made to wait over half an hour, and by 10 AM our 6- and 9-year-old were still hungry — only to be told we had to sit through a 90-minute tour first before breakfast would be "authorized." When we said we needed to feed our kids, see the dolphins, and get back for our 1 PM reservations — and that we did not want the timeshare pitch — their tone changed instantly. Breakfast and the dolphin tour were denied, and we were told to book our own taxi back. When we called Jonathan Quiroz, he said that without the tour there would be no food and no dolphins, that he would refund us but would NOT provide a ride back. Only after very hard insistence did they arrange a taxi. We ended up feeding hungry kids at a drive-thru on the way back. No water was offered the entire time we waited. This is a trap to funnel tourists into a timeshare presentation using their children and a fake "free breakfast" promise. Shameful.

Stayed in Nov 2026

Nomad29173012245Nov 2026

1.0/ 5

“Customer Service is NON EXISTANT”

Customer Service is NON existant. The only people who prop this place up are bots or "members" looking to recruit for commissions. The hotel staff couldnt care LESS about your experience, they high pressure you with time share pitches the entire time and restaurants and parks are SO HARD to get reservations at. This could be an amazing resort but they need a whole customer service overhaul.

Stayed in Sept 2026

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