Iberostar Waves Tucán - All Inclusive

Iberostar Waves Tucán – Tropical jungle vibes on the Caribbean coast

🌴 Jungle-style layout | 🌊 Directly on the beach | 🍹 Unlimited dining | 🐒 On-site wildlife | 🏊 Four swimming pools


Overview

Located in the exclusive Playacar area of Playa del Carmen, this 5-star hotel offers a unique holiday experience where the tropical rainforest meets the turquoise Caribbean Sea. A standout feature of the Iberostar Waves Tucán is its incredible jungle-themed grounds, which serve as a sanctuary for exotic birds, turtles, and even monkeys that roam freely amongst the lush walkways. You’ll feel completely immersed in nature while being just steps away from one of the most beautiful stretches of white sand in Mexico.


Rooms

Your stay will be spent in bright and airy rooms designed for comfort and relaxation. Amenities include:

  • Air conditioning
  • Private balcony or terrace
  • Flat-screen TV
  • Minibar restocked regularly
  • Coffee and tea making facilities
  • In-room safe
  • Spacious bathroom with hairdryer

Dining

Prepare your palate for a culinary journey with a wide variety of flavours. You can enjoy international buffets or visit the themed à la carte restaurants, including authentic Mexican, Italian, and a classic steakhouse. Imagine yourself dining just steps from the refreshing sea breeze at the beachfront grill or sipping a chilled cocktail at one of the many bars located throughout the resort.


All-Inclusive:

  • Breakfast, lunch, and dinner served in the main buffet restaurants
  • Selection of à la carte dinners (reservation required)
  • Unlimited snacks and ice cream available throughout the day
  • Local and international alcoholic and non-alcoholic drinks
  • In-room minibar service

Meal times are indicative and may be subject to change depending on the season.


Pools and Spa

You can choose between four inviting swimming pools, including a large lagoon-style pool and a dedicated activity pool. Whether you want to join a water aerobics session or simply lounge on the sun terrace, there is plenty of space to soak up the Mexican sun. For deeper relaxation, the Spa Sensations offers a range of beauty treatments, massages, and a sauna. Please note that the use of the Spa centre and its treatments are subject to additional charges.


Beach

The hotel is situated directly on the powdery sands of Playacar beach. You can enjoy the crystal-clear waters of the Caribbean with ease, as sun loungers and umbrellas are provided free of charge for hotel guests in a dedicated section of the beach.


Sport and Entertainment

If you like to stay active, you’ll find plenty to do, from tennis and beach volleyball to kayaking and snorkelling. The hotel also features a fully equipped gym. In the evening, the atmosphere comes alive with professional shows, live music, and themed parties that offer a vibrant taste of Mexican culture.


Family Amenities

Families are well-catered for with the signature Star Camp programme. Kids will love the dedicated splash pool and the various age-appropriate clubs (Monkey, Dolphin, and Eagle) which offer supervised games and creative workshops. There is also a playground on-site and kid-friendly buffet options to ensure everyone stays happy and well-fed.


Attractive Location

  • Directly on the beach
  • Approx. 3km from the shops and restaurants of Playa del Carmen’s 5th Avenue
  • Within walking distance of the Playacar Golf Club
  • Approx. 60km from Cancun International Airport

Hotel Facilities

General

  • Number of bars/lounges: 5
  • Number of poolside bars: 2
  • Number of beach bars: 2
  • Number of swi: 1
  • Number of restaurants: 8
  • Smoke-free property

Internet

  • Free WiFi

Activities

  • Outdoor tennis courts: 2
  • Fitness facilities
  • Billiards or pool table
  • Tennis on site

Food & Drink

  • Snack bar/deli

Pools and wellness

  • Pool umbrellas
  • Number of outdoor pools: 4
  • Turkish bath/Hammam
  • Beach umbrellas
  • Spa treatment room(s)
  • Full-service spa
  • Spa services on site
  • Sauna
  • Children's pool
  • Steam room
  • Beach sun loungers
  • Pool sun loungers

Front-desk/reception area services

  • Tours/ticket assistance
  • Luggage storage
  • 24-hour front desk
  • Safe-deposit box at front desk
  • ATM/banking
  • Concierge services

Shared spaces

  • Picnic area
  • Garden
  • Terrace

Entertainment and family services

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

Cleaning services

  • Dry cleaning/laundry service
  • Free self parking

Business facilities

  • Meeting rooms
  • Conference space

Shops

  • Gift shops or newsstand
  • Shopping on site
  • Hair salon

Other facilities

  • Multilingual staff
  • Wedding services

Location

Playa del Carmen, Quintana Roo, Mexico

Address: Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, Mexico

Reviews

4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
BackaraAug 2026
5.0/ 5

“Amazing hotel, but the ocean wasn't good”

Everything was great at the hotel—the room, the food, and the drinks. The resort had a beautiful layout, and it was lovely to see so much interesting wildlife around the property. The only downside was the large amount of sargassum that accumulated in huge piles along the beach. We had to walk over the piles to reach the clean water, which was quite unpleasant and unfortunately took away from the vacation experience a little.

  • Stayed in Apr 2026
Kruthika RAug 2026
1.0/ 5

“Fraud certificate/membership”

The resort itself is pretty okay. But do not trust the certificate they try to sell during your stay. They will schedule a meeting during luring you to a free spa secive or a credit you can use for other services in the resort. Go attend the meeting but do not buy any of the certificates they are trying to sell. They get you to pay for these upfront and give you rooms that are basic. A lot of times these rooms are not worth the money you pay for upfront.

  • Stayed in Dec 2025
Fun TMay 2026
5.0/ 5

“Best Resort Experience”

This was probably the best resort I have been to compared to. The layout is amazing and nature is everywhere. The beach was also really nice. Seaweed issue are a given but they clean it up every single day. Service was top notch, food was top tier and the bartender Edgar made the BEST drinks in the entire resort. 10/10 recommend

  • Stayed in Apr 2026
Temaruata MApr 2026
4.0/ 5

“Embracing the mexican culture and lots of wild life on premisses”

We have been coming to this hotel since 2011 and love it. I have taken a star because food could use some help although it has been been than previous years. If you have kids, the star club is a loving place for them to be at and they have different activities and shows daiily. PILAR , KAREN , JESSIE AND NICOLE ARE TUELY GEMS. Never felt more confortable and they have great comunication. At the restaurants, george (we ve known for years now) yahir, isaac, benito and samuel are great and are quick to help, although everyone is helpfull we always are happy to see their faces and they go above and beyond for us always. Check in and out are fast and nice . I have just one little hick up whitch is that when i book it says 2 doubles or one king and i always get to pay ti get the king when i get there, uts a little disconcerning. Rooms are clean we always stay in building 11 or 12 close to the pool. There are activities all day for all ages and families have great fun. The entertainment is amazing and has been getting better and better. We ll be back when they re open , april is my favorite time to go, sweeter fruits, not too hot or humid, it s the best time. Hopefully they will have taller slides for bigger kids im mind for the remodel

  • Stayed in Apr 2026
Jesse JApr 2026
5.0/ 5

“Great Resort”

We just returned from an awesome trip at Iberostar Waves Tucan. Here are my two cents I like to see as a family: Beach- Best one I’ve been to in Mexico. Nice, soft, white sand. Ocean was clear and all kinds of blue. Beautiful. Pool- There are a few shallow areas but the pool is generally quite deep. Wasn’t an issue for us as our kids are good swimmers but this could be concerning for those who can’t. I feel the pool needs a facelift, but I hear there are renovations coming. Even so, the pool was great with ample spaces to lounge. Food- Always something good to eat. No one in our group was complaining. Grounds- Beautiful. Having the jungle right there is great. They take really good care of the grounds. Rooms- I understand these are being renovated, and they need it. That being said, they were clean and comfortable. Service- The staff were very friendly. Shout out to Isabel in the Tulum buffet. She was our server most days and was always nice. I would definitely come back. I’m really curious to see what the renovations will be like. I’m scared the Reno’s will push this resort out of my price range, but time will tell!

  • Stayed in Apr 2026
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