Treat yourself with massages, body treatments and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless Internet access, concierge services and gift shops/newsstands. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Enjoy Italian cuisine at Filia – one of the hotel's 4 restaurants – or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a 24-hour front desk, multilingual staff and luggage storage. Planning an event in Cancun? This hotel has 4628 square feet (430 square metres) of space consisting of a conference centre and meeting rooms. Free valet parking is available on site.
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Mondrian Cancún All Inclusive
Hotel Facilities
General
- Number of bars/lounges: 6
- Number of poolside bars: 1
- Number of beach bars: 1
- Number of swi: 2
- Number of restaurants: 4
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Free beach shuttle
Activities
- 24-hour fitness facilities
Food & Drink
- Free breakfast
- Number of coffee shops/cafes: 1
- Coffee/tea in common areas
- Snack bar/deli
Pools and wellness
- Pool umbrellas
- Number of outdoor pools: 3
- Beach umbrellas
- Private beach nearby
- Spa services on site
- Pool cabanas (surcharge)
- Pool sun loungers
Front-desk/reception area services
- Luggage storage
- 24-hour front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
Cleaning services
- Laundry facilities
- Free self parking
- Free valet parking
Business facilities
- Number of meeting rooms: 1
- Conference space size (metres): 430
- Conference centre
- Meeting rooms
- Conference space
Shops
- Gift shops or newsstand
Other facilities
- Multilingual staff
- Lift
Location
Cancun, Quintana Roo, Mexico
Address: Boulevard Kukulcan Km.16.5 Lotes 56-A-1 y 56-A-2 Segunda Etapa Turística, Cancun, Mexico
Reviews
4.5/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
vwporushNov 2026
“Remotely located - with an all inclusive that is extremely limited. Shuts down at 11 pm.”
Poor service. Remotely located. Everything at the hotel shuts down at 11 pm. No more bars, restaurants or spots to hang out.
- Stayed in Nov 2026
Connector58984287173Nov 2026
“Over Promised and WAY Underdelivered”
Service has been so incredibly slow compared to the many other Cancún resorts we have visited. I think this resort is still about a year away from being everything they promise. Only one non-buffet restaurant is open nightly and reservations fill up fast. Half of the resort is still under construction so the amenities are limited. The beach club was heavily promoted which has a very nice environment, however the service is absolutely horrible here as well. Unless you book the private cabanas you will have sub par service.
- Stayed in Nov 2026
Cole CNov 2026
“SOS: MONDRIAN. DNG”
DO NOT GO. I REPEAT DO NOT GO. Listen. This is a cool. Luxury resort and someday this place will probably be amazing; staff very friendly aswell. The issue is this place will not market or disclose to you that 1. Half the entire Resort is under construction. So I’ve been listening to Drills and Hammers from Sunrise, Sunset. breakfast. Dinner. 2. Out of the 7 advertised restaraunts and probably 10 bars. 1 Resteraunt And One bar per night is open. And ur last calls at 11!!!!!! 3. Get this at an all inclusive resort on the beach and golf course in Mexico! There’s no room service. Nope. All I’ll say is I love Mexico love Coming here glad I’m here. Thankful for the opportunity and the staff is also friendly I don’t believe this will always be the case. But do thorough research before your stay to confirm all the stuff is actually available. Place should have never opened in this condition.
- Stayed in Nov 2026
Suzanne ONov 2026
“Resort 10/10, Construction Noise 1/10”
This was my first experience at an AI and in Cancun. The hotel is newly remodeled and the view was spectacular. We could see the bay, golf course, and beach from our huge balcony. The bed was comfortable, the double rainfall shower was great and all the employees were really nice. The beach club is beautiful and Jesus made it even more enjoyable. The food was 8/10 most nights. However, there are some cons. #1: one of the main pools and part of the rooftop pool deck were under construction at the end of our trip. From around 8-5 there was incessant jack hammering and pick ax noises. They tried to cover the noise with loud music but were unsuccessful. You could even hear the noise in the room. #2: We had the Mondrian+ package which is supposed to include top shelf liquor, rooftop pool and a butler. The only way you got top shelf was to request it and then to watch them pour it EVERY single time, otherwise they would give you the cheap stuff. Several times they said they didn't have what I requested until I asked them to look in the cabinet (where I had seen it previously). We actually had to complain to the front desk, and suddenly Tit's appeared out of nowhere. When we requested help with reservations for dinner and the beach club, we were informed there were no butlers and we needed to make the reservations ourselves. This isn't a big deal except that we paid extra for this service. #3 The restaurant issue. It didn't seem like anyone working there knew what was going on with the restaurants. We were told the Mediterranean would be open on Tuesday, only to later be told it wasn't open at all. We found out that Mediterranean, Italian and International menus are available at the concierge. You order them 24/hrs in advance and make a reservation at whichever restaurant is open that night where you are served Chef's choice from the menu you chose. The only restaurants open are Mexican and Japanese, with only one open each night. Although it is advertised as 24/7, the Sun and Moon coffe/snack/gelato area closed at 11pm. Alcohol was not served until 10am at the bars or pool area. The only way to get alcohol earlier was to order a drink at the buffet breakfast or go to the beach club. The resort was empty. There were probably only 60 guests at any one time. It's hard to imagine how slow the restaurants and bars would be if they were at capacity. All that being said, the resort was beautiful, the rooftop pool was worth the upcharge and the beach club was an added bonus.
- Stayed in Oct 2026
Josh AOct 2026
“Unbelievable views & top service, brought down by heavy construction noise”
Incredible views and drinks, heavily impacted by ongoing construction noise As 20-time Cancun visitors, we experienced both high highlights and disappointing lows during our 9-night stay. What worked: The view from our room was the single best we've ever had in Cancun. There is not a bad view out of any room of this resort period. Furthermore they have to be one of the only resorts with a roof top bar and restaurant which did not disappoint and was a significant part of our choice to book this location. The room was very comfortable and stayed nicely cold (just ensure the patio door is completely shut so the AC stays on). The rooftop infinity pool, top-shelf alcohol selection, and warm double-rainfall shower were all outstanding. Outstanding service across the board: shoutout to Mario, Jose, and Alberto, as well as Angel ("Mexican Chocolate") on the entertainment team who took the time to remember our names! While dining variety was limited, the breakfast and lunch buffets offered plenty of fresh options, wonderful made-to-order dishes, and hands-down the best desserts we've ever tasted in Mexico! Resort staff was great about custom-stocking our room mini-fridge with requested drinks. No timeshare/vacation club pitches—we weren't bothered by sales reps at all during our stay. What didn't: Construction: Pool refinishing started during our final days with zero advance notice. Having 10–20 workers hammering all day (8 AM–6 PM) across both the downstairs and rooftop pools simultaneously rendered the main pool area completely unusable. It drove away the majority of guests and forced us inside on our last day (must have been awful for anyone on the 9th floor right below the rooftop work). Ennea Beach Club Tip: During construction, take the quick shuttle ride to the offsite Ennea Beach Club (about a mile away on Playa Delfines). It has a fantastic pool and great food! (Just watch your loungers—staff gave ours away while we stepped away for lunch). Mondrian+ & Expedia Discrepancies: The Mondrian+ upgrade is poorly defined between Expedia and the hotel. We were stressed out about this after booking because expedia did not list the limitations and differences between the standard and + amenities. We reached out directly to the resort prior to arriving to verify the truth and the resort confirmed our Expedia VIP status granted us "+" access. While we were very relieved to hear this it is not stated in writing anywhere. If Expedia VIPs automatically receive Mondrian+, Expedia needs to update their site so travelers aren't paying higher rates for "+" rooms on the listing. Additionally, we saw multiple families who paid extra to upgrade to Mondrian+ only to be denied access to the rooftop pool because it is strictly adults-only—a rule that is definitely not communicated upfront on many of the broker sites. Please go directly to Mondrian's website and read the "+" package benefits and restrictions prior to booking. Dining & Room Service: Limited dining variety (buffet for breakfast/lunch; only one main restaurant open per night plus a taco bar), and unlike other all-inclusives we’ve visited, there was no room service menu available at all for any prestige level of guest. Bottom line: I am confident that the new Mondrian management is working hard to address maintenance issues and it will be a beautiful resort in a few months once updates wrap up. HOWEVER, right now, the on-site pool area is essentially unusable due to severe construction noise—if you visit soon, plan to spend your days taking the quick shuttle to the Ennea Beach Club!
- Stayed in Oct 2026
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