Hotel Facilities
General
- Number of bars/lounges: 3
- Number of poolside bars: 1
- Number of restaurants: 5
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Area shuttle (surcharge)
Activities
- Hiking/biking trails nearby
Food & Drink
- Free breakfast
Pools and wellness
- Beach umbrellas
- Pool umbrellas
- Spa treatment room(s)
- Number of outdoor pools: 1
- Full-service spa
- Turkish bath/Hammam
- Spa services on site
- Sauna
- Children's pool
- Steam room
- Beach sun loungers
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
- Terrace
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Dry cleaning/laundry service
- Porter/bellhop
- Laundry facilities
- Free self parking
Shops
- Gift shops or newsstand
- Hair salon
Other facilities
- Wedding services
- On private beach
Location
Cancun, Quintana Roo, Mexico
Address: Blvd Kukulcan Km 3.5, Cancun, Mexico
Reviews
“First night”
Enrique wooo! So far so good first night a success the staff is amazing
- Stayed in Nov 2026
“Great experience!”
Big shout-out to Jorge, Saul and to Guillermo 🫶 We had so much fun and the service was awesome 👏
- Stayed in Nov 2026
“Super fun, amazing staff, great location!”
Enrique was the best! He was so sweet and made the most delicious cocktails! Wendy made our days with the most fun pool days!!
- Stayed in Nov 2026
“Boo this now!! We loved it!!”
We had an amazing time! We loved Saul Ruben, and Miguel! We booked the dinner on the beach and we loved every second of it. Would book again!
- Stayed in Nov 2026
“Don’t miss out!”
Saul, Ruben, Jamie and Migel were all excellent and made the experience here remarkable! They were very professional, kind and helpful during our visit. Don’t miss out when booking your next trip: you want to book Ocean Spa Hotel!
- Stayed in Nov 2026
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
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