- Distance To Airport: 1km to PLPA
- Distance To Airport: 1km to PLPA
Hotel Facilities
General
- Number of bars/lounges: 1
- Smoke-free property
Internet
- Free wired internet
- Free WiFi
Transport & Parking
- Area shuttle (surcharge)
Activities
- Fitness facilities
- Hiking/biking trails nearby
Food & Drink
- Breakfast available (surcharge)
Pools and wellness
- Pool umbrellas
- Number of hot tubs: 1
- Number of outdoor pools: 1
- Pool sun loungers
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Terrace
- Computer station
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Dry cleaning/laundry service
- Limo or town car service available
Business facilities
- Conference space size (metres): 132
- Conference centre
- Meeting rooms
- Business centre
- Conference space
Other facilities
- Multilingual staff
- Lift
- Wedding services
Location
Las Palmas, Canary Islands, Spain
Address: Calle Sagasta, 28, Las Palmas, Spain
Reviews
“AVOID EXE LAS PALMAS-INFESTED WITH MOLD”
This hotel is infected with mold. As soon as you enter from the door that there is a distinct smell of mold, musk, sewage and heavy detergent to cover these. Initially they gave me a room which was with black mold on the walls. I asked for a change, the next room still had mold but it was covered with paint. I couldn’t sleep that night because I have allergy to mold and my eyes got itchy & throat was swollen. I booked the place for 3 nights but I had to leave after 1 night and booked another place in Las Palmas. I contacted Booking.com immediately, they created a case on the hotel and I asked for a refund. The next day I told reception that I’m leaving and I want a refund, they said that they need to wait for the hotel manager. At the end, they didn’t refund me, because the hotel is saying ‘in the new room there was no mold’ while whole hotel is infected with mold. Worst part is that the employees know this issue. This is extremely dangerous for human health, I can even sue both Booking.com and the hotel. This hotel needs to be knocked down cause there is no way that they can fix the mold issue. All the walls are dirty and brown. I have pictures from the rooms and the hotel’s messages from booking.com. AVOID THIS HOTEL !!!! They’re also being so hungry and ugly by not accepting their fault and providing me my refund.
- Stayed in Apr 2026
“Holiday”
Nice hotel, good location close to the beach. Rooms are not soundproof and you may hear noises through walls. One big downside: Water was totally out 24hours!
- Stayed in Mar 2026
“Unhappy Couple ”
Just home from staying in this place. Looking on there website the pictures are very misleading. The rooms are very Basic they have good WiFi and a Smart TV thank fully. The Jainitor was very helpful with getting TV set up, phone had to ba replaced aswell when we arrived. The room very standard no Tea or Coffee facility. A small mini fridge in the room and a bottle of water on arrival, also few beverages in fridge available at a price. Beds were comfortable soft pillows but no blankets supplied. Aircon was very noisy so we turned it of. No balcony just a window opening. No restaurant and the only bar was a pool bar on the roof which only opened at 12.00 and closed at 4.00. Breakfast was awful l am a Coeliac so all l could eat was gluten free bread rolls which for 9 days gets bit much. I asked chef could she make me a Omelette and straight away she said No. The waiting staff at Breakfast were lovely especially Stephen. Wouldn't recommend this place for a Holiday only maybe for a night.
- Couples
- Stayed in Dec 2025
“Good location, great staff”
We had a good stay at Exe hotel. We paid a small fee to have early check in, chocolates and a fruit basket. It was well worth the nominal fee as we were able to check in at 10:00 in the morning, unpack and enjoy the rest of the day. The staff are all very friendly and helpful. They are cheerful and we always received a warm greeting whenever we returned to the hotel. We did not have any problems with street noise. Our room had no view to speak of , we just faced an old apartment building across the street. Our room was well taken care of and we slept well. Access to the beach and transit is very handy. It is just a short walk to both. It is lovely to be able to walk on the promenade at the beach where there are many shops and restaurants. The breakfast was okay. We had it both mornings. I do wish that they had told us that there was an additional charge for breakfast. When we checked in, we were just told what the breakfast hours were but there was no mention of an additional charge for breakfast. There is a small rooftop pool and hot tub and I imagine that in the peak season it would be very busy. The problem with the pool area is the lack of umbrellas for shade. There was no shade at all and it was too hot and uncomfortable sitting in the sun. We would stay at Exe again. The service and staff are great, it’s in a good location, the room was comfortable and the price was fair.
- Stayed in Dec 2025
“Great stay in a central city location”
Stayed here for 3 nights following a cruise. Staff were warm and welcoming. A special mention to Natalia, Iara and the young man on reception who went above and beyond to help us and to organise car hire. Breakfast was delicious and plentiful. Beds very comfortable. Room cleaned every day, towels sheets changed on request. We would not hesitate to visit the hotel again. Did not get chance to visit the roof top pool /bar. This is a city centre hotel and not a beach resort and i think others that leave bad reviews should bear that in mind. Thank you for a lovely stay.
- Stayed in Dec 2025
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
Other Hotels in Spain
Bungalows Castillo Beach
Spain, Caleta De Fuste
Flight & Hotel / 5 nights / Self-Catering

AluaSoul Mallorca Resort - Adults Only - Hyatt Inclusive Collection
Spain, Cala d´Or
Flight & Hotel / 5 nights / Bed & Breakfast

Alua Village Fuerteventura - All Inclusive - Hyatt Inclusive Collection
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive

Hotel Cordial Mogán Playa
Spain, Puerto de Mogan
Flight & Hotel / 5 nights / Bed & Breakfast

Ikos Andalusia - All Inclusive
Spain, Estepona
Flight & Hotel / 5 nights / All Inclusive

Hotel Best Tenerife
Spain, Playa de las Americas
Flight & Hotel / 5 nights / Bed & Breakfast

SBH Club Paraíso Playa - All Inclusive
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive

O7 BE KLUB (ex. Bellevue Club)
Spain, Alcudia
Flight & Hotel / 5 nights / Self-Catering

AluaSoul Orotava Valley - Adults Only - Hyatt Inclusive Collection
Spain, Puerto de la Cruz
Flight & Hotel / 5 nights / Bed & Breakfast
Hotel LIVVO Jandía Golf - All Inclusive
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive