Take advantage of recreation opportunities including a sauna and a 24-hour fitness centre. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and a fireplace in the reception.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favourite drink at the bar/lounge. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk and multilingual staff. This hotel has 2 meeting rooms available for events. A round-trip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available on site.
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Suter Palace Heritage Boutique Hotel
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Airport transport (surcharge)
Activities
- 24-hour fitness facilities
- Hiking/biking trails nearby
Food & Drink
- Breakfast available (surcharge)
Pools and wellness
- Sauna
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Fireplace in lobby
- Library
- Terrace
Cleaning services
- Dry cleaning/laundry service
- Porter/bellhop
- Laundry facilities
- Free self parking
Business facilities
- Number of meeting rooms: 2
Other facilities
- Multilingual staff
Location
Bucharest, Bucharest, Romania
Address: Aleea Suter, Bucharest, Romania
Reviews
4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
MihaelaSBMAug 2026
“Elegant and old-school”
I visited this beautiful place with my grandmother, hoping to enjoy a vintage inspired atmosphere, and it truly did not disappoint. The food was delicious and very well prepared, while the cocktails were quite good. The service was excellent, and the staff were incredibly friendly and welcoming. I also loved discovering the unique niche products inside the palace, which added an extra special touch to the experience. The cleanliness was impeccable, and the terrace offers a beautiful and interesting view of the Palace of Parliament. For a special occasion, I would definitely recommend this place. It’s elegant, charming, and offers a memorable experience, especially when visiting with someone special.
- Stayed in Aug 2026
851adrianfAug 2026
“Just amazing....loved it. What a find 🥳”
The staff....what wonderful hard-working, attentive and just nice people. The absolute best service we've had anywhere on our travels. Bogdanilla😄, Marius and Alina. The gentleman who welcomed us when we arrived ( the big Bogdan)...lovely. We've only stayed one night but it's been wonderful....and the food....wow! Thank you chef. The rooms, the decor... fantastic. We cannot recommend Suter Palace Heritage Hotel enough. What a great last night of our holiday.HIGHLY RECOMMENDED 👍🥳
- Stayed in Aug 2026
AlexRdnDec 2025
“Amazing location. Beautiful view. Perfect hotel.”
Warm staff ready to help with anything needed. Very good restaurant. Cozy sleeping bed. Sauna. One of the best breakfasts I have ever had. Amazing view and location.
- Stayed in Nov 2025
Mario MJun 2025
“Worth the money”
Great restaurant. Wonderful food. Desserts are too good! Staff very friendly and helpful I would recommend to anyone.
- Stayed in Jun 2025
NorthStar54655264899Jan 2025
“Extremely disappointing experience, far from 5 star”
Our experience at the Suter Palace Hotel was extremely negative. From the very first day, we felt coldly received, with most of the staff not even offering a smile. While a few staff members were kind and helpful, the majority were rude, unmotivated, and showed an arrogant attitude. The service fell far below expectations: twice we returned to find our room door left slightly ajar after cleaning, compromising our safety. Moreover, the cleaning service was inconsistent—on the first day, the room was spotless and well-prepared, but in the following days, it was cleaned only to a bare minimum. One unpleasant incident occurred when I left my shoes, neatly placed, on the windowsill of our room, which overlooked the main street, for just a few minutes. I was immediately contacted by a staff member asking me to remove them. I simply asked for clarification, assuming the request might be for safety reasons (asking, “Do you think someone might steal them?”), but their arrogant response was, “What did you say about stealing?” It seemed as though the staff member felt offended, as if I held a prejudice that I certainly did not have. I was then told to remove the shoes because they “ruined the hotel’s image.” Another disappointment was the lack of free water, which was an included service. One evening, after calling to request water, I was told that it had run out in the pantry, and no apologies were offered. The worst episode occurred when my girlfriend and I accidentally knocked over and broke a small makeup mirror. We immediately went to the reception to apologize. They told us we would have to pay €250 as compensation. This seemed like an excessive amount for such a small mirror, so I asked for an invoice to justify the cost, which they failed to provide. The situation escalated, but I eventually proposed paying half—€125—and they accepted (which we appreciated). However, before reaching this agreement, the manager, who had been called by a staff member, approached me with an intimidating demeanor. When he shook my hand, he did so with excessive force, almost as if to challenge me. Only after I paid did his attitude change, and he shook my hand normally. Overall, we never felt welcomed or safe during our stay. The atmosphere was oppressive, and it felt as though our presence was barely tolerated, as if they were doing us a favor—despite the fact that we paid to stay there. Additionally, the gym was tiny, completely unworthy of a 5-star hotel, and the terrace was inaccessible, likely open only in the summer. Positives: The breakfast was good and plentiful, and the hotel’s structure is undeniably beautiful and elegant, with charming antique-style decor. Unfortunately, none of this compensates for the poor service and unpleasant atmosphere we experienced.
- Couples
- Stayed in Jan 2025
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