Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a health club, an indoor pool and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Satisfy your appetite with Mediterranean cuisine at Pine Restaurant & Terrace – a restaurant, where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business centre, limo/town car service and express check-in. A round-trip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available on site.
Skip past photo gallery
Photo 1 of 60
Crowne Plaza Bucharest by IHG
Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Airport transport (surcharge)
- Electric car charging station
Activities
- Fitness facilities
Food & Drink
- Television in common areas
- Breakfast available (surcharge)
- Number of coffee shops/cafes: 1
Pools and wellness
- Health club
- Number of indoor pools: 1
- Full-service spa
- Spa services on site
- Sauna
- Steam room
Front-desk/reception area services
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
- Concierge services
Shared spaces
- Garden
- Terrace
Cleaning services
- Dry cleaning/laundry service
- Limo or town car service available
- Porter/bellhop
- Laundry facilities
- Self parking (surcharge)
Business facilities
- Meeting rooms
- Business centre
- 24-hour business centre
Shops
- Gift shops or newsstand
- Shopping on site
Other facilities
- Multilingual staff
- Lift
Location
Bucharest, Bucharest, Romania
Address: 1 Poligrafiei St., Sector 1, Bucharest, Romania
Reviews
4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
63buisNov 2026
“Crowne Plaza in Name Only – A Disappointing Experience That Falls Far Below IHG Standards”
Sometimes, first impressions are not misleading. Unfortunately, our experience at Crowne Plaza Bucharest confirmed every negative impression we had from the moment we arrived. As we approached the hotel, I turned to my wife and said: "Oh dear, this feels like being transported back to our seaside holidays in Romania during the 1990s and early 2000s!" The exterior looks tired and neglected, with dark, soot-like stains across the façade and an overall appearance that clearly calls for serious refurbishment. Unfortunately, stepping inside did not improve matters. We were immediately greeted by that unmistakable stale, musty smell reminiscent of the old Romanian seaside hotels from decades ago. And I couldn't help wondering: are we actually staying at a hotel carrying the Crowne Plaza name, part of an international hospitality group such as IHG? **THE ROOM – CLEAN, BUT STUCK IN ANOTHER ERA** To be fair, the room was clean. However, the furniture, décor, bathroom and poor lighting all conveyed the same impression: a hotel that has been left behind by time. Everything felt dated, and the musty smell certainly did not help create a welcoming atmosphere. There are also those little details that are supposed to make a difference at this level. You can try to elevate the guest experience by providing a Nespresso machine, but when you cannot even remember to provide a teaspoon or a coffee stirrer, the whole premium experience becomes nothing more than window dressing. **THE SPA – THE ONE GENUINELY POSITIVE SURPRISE** We decided to visit the SPA, and, rather paradoxically, this turned out to be a completely different experience. Access to the swimming pool is supposed to work with your room key card. We tried several times, but the door simply wouldn't open. The young lady at the SPA reception was apparently far too busy looking at her mobile phone to notice two guests waiting outside. It was only after we started knocking rather insistently that we finally managed to get her attention. She activated our key card, which should presumably have been activated in the first place. When I asked about towels, she seemed equally surprised by the request. Our apologies for interrupting your very important mobile phone activities! Surprisingly, the SPA itself was actually very nice. The swimming pool was spotless, the outdoor jacuzzi was excellent in terms of location, size and water temperature, and the saunas were equally enjoyable. Even the fitness room looked very well equipped. For a brief moment, this was probably the only place where we genuinely felt we were staying at a hotel belonging to a renowned international hospitality group. Unfortunately, when we left, the same young lady was still glued to her phone. I don't know whether this is the hotel's approach to guest relations or simply the standard of hospitality practised here, but it certainly isn't what I associate with a hotel of this category. **DINNER – AN ABSOLUTE DISASTER** This is where our experience took a truly disappointing turn. We had booked a package including accommodation, breakfast and dinner, for which we paid an additional approximately €100 for two people. Upon arrival, the gentleman at reception reminded us that dinner was included in our package. I told him quite honestly that I hoped the dining experience would be better than the one we had at InterContinental Athénée Palace, where we had been extremely disappointed with the food quality. His awkward smile and silence were not particularly reassuring. Unfortunately, our instincts turned out to be right. Initially, we were presented with a three-course menu – starter, main course and dessert – with just two options in each category. Already a rather disappointing selection for a hotel positioning itself at this level. However, just as we were about to place our order, we were informed that the menu was no longer valid because it had been changed. And this is where things became truly unbelievable. The new menu offered French onion soup and tomato tartare as starters, while the main courses contained absolutely no meat options whatsoever. Not a single one! There was a pasta dish and, as an alternative, falafel. Falafel?! Seriously? Is this what a hotel expects its guests to accept for a dinner package costing approximately €100 for two people? French onion soup and falafel? At a Crowne Plaza? Let me be clear: this is not about disliking vegetarian food. It is about the complete lack of variety, the extremely limited selection and the fact that such an offering falls nowhere near what one would reasonably expect from a hotel of this calibre, particularly when paying an additional fee for the dining experience. I put the menu down on the table and made it perfectly clear that this was unacceptable. I simply could not understand how a hotel belonging to the IHG group could consider such a dining experience appropriate. And how did the staff react? Nothing. No alternative, no attempt to find a solution, no suggestion of speaking to a manager. The waiters simply shrugged their shoulders, displaying an attitude that suggested complete indifference rather than any genuine concern about our dissatisfaction. So we simply got up and left. **THE BAR – MORE OF THE SAME** Extremely disappointed, we decided to head to the bar, at least to have a dessert and a cocktail. We were served by a lady of Asian origin, from whom we ordered a couple of drinks. However, when we noticed the display cabinet containing the cakes, its equally dated appearance and the rather unappetising look of the desserts made us reconsider. We decided to skip dessert altogether. The cocktails were acceptable, although, honestly, a gin with elderflower syrup is hardly a culinary challenge. When it came time to pay, we waited. And waited. Despite there being only a handful of occupied tables, nobody seemed to notice that we wanted our bill. Eventually, I decided to approach the bar myself, only to find the lady once again occupied with her mobile phone. She did not even notice me until I had to get her attention. It is difficult to understand how mobile phones can become such a priority for employees working in an industry where guest attention and hospitality should be fundamental. In the end, we ordered food from an external delivery service. Unfortunately, that turned out to be another disappointment, but at least we had tried to salvage the evening. **BREAKFAST AND MANAGEMENT'S RESPONSE** The following morning, breakfast was, surprisingly, very good. We have absolutely no complaints about that part of the experience. We took the opportunity to explain what had happened the previous evening to the staff on duty. A gentleman dressed in black, who appeared to be the duty manager, showed considerably more interest than the staff we had encountered the night before. He approached us several times, tried to understand what had happened and acknowledged that a solution could potentially have been found. I appreciate that he took the time to listen and understand our concerns. Unfortunately, this willingness to engage came too late. Because, in reality, no solution was ever offered. The hotel kept the full amount paid for the dinner, despite the fact that we did not consume the service, precisely because of the unacceptable menu and the way the situation was handled. Not even a minimal gesture of goodwill, such as waiving the parking fee, was considered appropriate. **FINAL VERDICT** I do not expect every hotel to be perfect. I do not expect every meal to be a memorable gastronomic experience, nor do I believe that every minor inconvenience should become a major incident. However, I do expect a hotel carrying the Crowne Plaza name and belonging to the IHG group to meet some basic standards of hospitality, professionalism and guest care. At Crowne Plaza Bucharest, we encountered a building that clearly needs modernisation, rooms that fall short of expectations, employees seemingly more interested in their mobile phones than in their guests, and, most importantly, a complete lack of initiative when a customer raises a legitimate and serious complaint. The only genuinely positive aspects were the SPA facilities and breakfast. Unfortunately, neither comes close to compensating for the rest of the experience. What bothers me most is not simply the dinner we paid for but never consumed. It is the overall attitude and the complete absence of any genuine effort to turn a disappointing experience into an acceptable one. **Crowne Plaza in name only. Shame on a hotel that carries this brand and is supposed to represent the standards of an international hospitality group such as IHG.** We certainly won't be coming back. And if this is the standard the hotel considers acceptable, perhaps it is time to reconsider both its services and its positioning within the Crowne Plaza brand.
- Stayed in Oct 2026
Graeme1963Jul 2026
“Thank you Koty!!”
Business trip to Bucharest during the World Cup. I had a great time. The games were sometimes much later but I was well looked after by your barman Koty (Cosmin) he was very friendly and very helpful. He kept me going with drinks through several matches and the occasional bar meal. Really grateful. I was tired on this trip but you helped me make it a good one. Best wishes Graeme
- Stayed in Jul 2026
Donna CApr 2026
“Easter”
We stayed here for 5 nights. The hotel was nice. Spa an extra bonus for the days we didn’t have plans. 2 mornings we were up before breakfast and the staff arranged some food to be collected at a convenient time. Reception staff were always very friendly and helped with every question or query I had. The language barrier didn’t feel like an issue because of how beautifully they spoke our language. The biggest positive we would give is our evening meal with George. Nothing was too much trouble and he really made us feel comfortable and happy. George really made our holiday for us. Thank you to everyone here for looking after us.
- Stayed in Apr 2026
Go67974519574Sept 2025
“Excellent Service”
Excellent Service. Especially Raheel the chef he was great. He always smiles to everyone. Great front desk people as well! The doorman was also very friendly and professional. Recommend to all
- Stayed in Sept 2025
ashleighharrissApr 2025
“Good but noisy”
It was okay. The problem was the CONSTANT sirens and noise outside throughout the night. Constant sirens, car chases, beeping, crashing and smashing. If you can get past that, the actual hotel is nice and I really enjoyed the pools and salt rooms/sauna. If you want less traditional food then the restaurant probably isn’t for you. They don’t do fries etc. so if you are a fussy eater you will need to go elsewhere for dinner. I thought the food was nice. I did order ribs though and they were covered in so much fat that I couldn’t eat it. I really liked the hotel room and the mini bar and the people that work here are nice a polite. The pool is beautiful and the spa section is great. Book in advance if you want a massage as they were booked out on weekends. Make sure to make the most of breakfast as there’s lots of nice food and coffee there. All in all it was ok. I’d say an average stay. The sauna section made up for it.
- Couples
- Stayed in Apr 2025
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
Skip past other hotels
1 of 0
Other Hotels in Romania
Save up to 30%*
Mercure Bucharest City Center
4.6Excellent(2,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£270pp
Plus local fees of £40 pp. Total holiday £310 pp.
ATOL Protected
PeakTure Hotel Bucharest
4.5Excellent(2,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£270pp
Plus local fees of £8 pp. Total holiday £278 pp.
ATOL Protected
Hotel Michelangelo
4.4Very good(1,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£165pp
Plus local fees of £8 pp. Total holiday £173 pp.
ATOL Protected
Save up to 30%*
Novotel Bucharest City Centre
4.5Excellent(10,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Bed & Breakfast
from£300pp
Plus local fees of £25 pp. Total holiday £325 pp.
ATOL Protected
The Mansion Boutique Hotel
4.7Excellent(1,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£270pp
Plus local fees of £8 pp. Total holiday £278 pp.
ATOL Protected
Save up to 30%*
Hotel Caro
4.4Very good(5,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£250pp
Plus local fees of £8 pp. Total holiday £258 pp.
ATOL Protected
Save up to 10%*
Concorde Old Bucharest Hotel
4.5Excellent(2,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Bed & Breakfast
from£295pp
Plus local fees of £8 pp. Total holiday £303 pp.
ATOL Protected
Hello Hotels Bucharest
4.1Very good(2,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£170pp
Plus local fees of £8 pp. Total holiday £178 pp.
ATOL Protected
Radisson BLU Bucharest
4.6Excellent(10,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Room Only
from£335pp
Plus local fees of £8 pp. Total holiday £343 pp.
ATOL Protected
Hotel Christina
4.8Exceptional(2,000+)
Romania, Bucharest
Flight & Hotel / 5 nights / Bed & Breakfast
from£240pp
Plus local fees of £8 pp. Total holiday £248 pp.
ATOL Protected