The Club Hotel and Spa - hotel in Grouville

Name: The Club Hotel and Spa
Address: Grouville, Jersey
Price range: £445

Jersey

4.4/ 5Very good(2,000+)

Flight & Hotel7 nights Room OnlyDepart Southend 24 Nov 26

from£445pp

£890total price

The Club Hotel and Spa

The Club Hotel and Spa – Sophisticated boutique luxury with Michelin-starred dining

🏊 Indoor & outdoor pools | 🍽️ Michelin-starred restaurant | 🧖‍♀️ Luxury thermal spa | 📍 Central St Helier location | 🥂 Chic atmosphere

Overview

Welcome to a stylish five-star retreat right in the heart of St Helier. The Club Hotel and Spa offers a chic setting for tranquil relaxation, combining modern elegance with world-class gastronomy. You'll be perfectly placed to explore local attractions like the historic Elizabeth Castle, while enjoying the ultimate holiday benefit: returning from a day of island exploring to unwind in an exclusive, award-winning spa. Whether you are here for a romantic getaway or a food-focused break, this boutique hotel hits all the right notes for an unforgettable Jersey escape.

Rooms

Air-conditioned rooms for a restful night
Plush feather beds and premium linens
En-suite bathroom with complimentary luxury toiletries
Flat-screen TV with movies on demand
Tea and coffee making facilities
Complimentary Wi-Fi to keep you connected

Dining

Prepare for an outstanding culinary journey just steps from your room. You can choose from meal plans such as Bed & Breakfast or Half Board. The absolute highlight of your stay will be the renowned Bohemia Restaurant, boasting a Michelin star and offering a sensory dining experience where you will taste innovative, seasonal dishes crafted from the finest local Jersey produce. For a more relaxed vibe, The Club Café serves light lunches and decadent afternoon teas, while the Honesty Bar provides a cosy corner to pour your favourite evening drink.

Pools and Spa

Find your peaceful escape at the hotel's luxurious wellness area. You can take a dip in the indoor saltwater pool or soak up the sun by the seasonal outdoor pool during the warmer months. The thermal suite offers a deeply relaxing experience after a long day of sightseeing. Please note that the use of the Spa centre (massages, treatments, sauna/steam room) may be subject to additional charges.

Beach

You will find the charming Havre des Pas beach and its famous historic bathing pool just a short walk from the hotel. This scenic promenade is perfect for catching the refreshing sea breeze or enjoying a beautiful sunset stroll along the coast.

Sport and Entertainment

While the main focus here is on relaxation and indulgence, you are just moments away from St Helier's vibrant shopping streets, local markets, and maritime museums. In the evenings, the atmosphere at the hotel is elegantly laid-back—ideal for sipping craft cocktails on the roof terrace or enjoying a quiet read in the comfortable lounge.

Family Amenities

Families are warmly welcomed, with easy access to nearby coastal attractions and local parks. Kids will love splashing in the outdoor pool during the summer months, and the friendly hotel reception team can help you arrange brilliant family-friendly island excursions to keep everyone entertained.

Attractive Location

Centrally located within walking distance of St Helier town centre
An approx. 10-minute walk from Havre des Pas beach
An approx. 15-minute drive from Jersey Airport

Hotel Facilities

General

Number of bars/lounges: 1
Number of restaurants: 1

Internet

Free wired internet
Free WiFi

Transport & Parking

Airport transport (surcharge)

Activities

Hiking/biking trails nearby

Food & Drink

Breakfast available (surcharge)
Snack bar/deli

Pools and wellness

Number of hot tubs: 1
Number of indoor pools: 1
Turkish bath/Hammam
Spa treatment room(s)
Full-service spa
Outdoor seasonal pool
Spa services on site
Steam room
Pool sun loungers

Front-desk/reception area services

Tours/ticket assistance
Luggage storage
Express check-out
24-hour front desk
Safe-deposit box at front desk
Concierge services

Shared spaces

Arcade/game room
Library
Terrace

Entertainment and family services

Babysitting or childcare (surcharge)
Supervised childcare/activities (surcharge)

Cleaning services

Dry cleaning/laundry service
Laundry facilities
Porter/bellhop
Free self parking

Business facilities

Number of meeting rooms: 2

Shops

Gift shops or newsstand
Hair salon

Other facilities

Designated smoking areas
Multilingual staff
Lift
Wedding services
Designated smoking areas (fines apply)

Location

Grouville, Jersey

Address: Green Street, Grouville, Jersey

Reviews

4.4/ 5Very goodAverage review rating

Browse reviews by provider:

5 reviewsSorted by: Newest

NICKC6666Oct 2026

4.0/ 5

“Not a 5* Hotel”

My wife and I spent 9 nights at The Club Hotel and Spa with mixed feelings about returning. The positives 1. With one exception the staff were great. Special thanks to Chris and Ephantus who were always very helpful and cheerful. On arrival from the airport we were each given a glass of prosecco! 2. Can't fault the hotels location just a 10 min walk from the bus station where a bus can be caught to any part of Jersey. 3. Great spa and many thanks to Simone and Maggie from whom my wife and I had two very relaxing massages. The spa doesn't have a gym but there is one next door. Not so positive 1. I can't overstate how utterly frustrated we were with the speed of the hotels internet which varied during our stay from over 350mb download to just 20mb download during the evening and morning before breakfast. It seems that the internet is severely contended resulting in the tv repeatedly crashing between 18.00 and 23.00 at night and 06.00 and 09.00 in the morning. When first pointed out to Chris he did his best to sort it out but to no avail. We pointed out the problem again and someone tried to fix it but the dreaded centre screen buffering rotating circle kept reappearing night and morning for the remainder of our stay! For a five star hotel in St Helier with all of its financial firms requiring high speed internet there shouldn't be any issues with the hotels internet speed. 2. When first impressions count there is absolutely no excuse for dirty and stained carpets in reception. On further inspection the stair and third floor carpets are also badly stained. Not acceptable in ANY hotel let alone one calling itself a five star one! 3. On our first day sitting down to breakfast at 07.30 on Sat 3/10 we were served by a very standoffish individual who it seems has forgotten the art of greeting guests with a smile and light conversation! My wife took exception as we were clearly the first guests sitting down for the table service but were completely ignored by this individual. My wife eventually had to get up to get her attention! Then she brought brown toast rather than the white we asked for! Not a good start. We put this down to an isolated bad day at the office however for the remainder of our stay there was only a slight improvement. No smile on entering the breakfast area, plates plonked down and most time no light conversation and little eye contact. What a contrast with the gentleman working with her who smiled and was courteous! In summary The club Hotel and Spa is definitely not a 5* hotel more like a mid to bottom 4*. When we return in a couple of years we'll be looking at The Royal Yacht Hotel, Pomme d'Or Hotel and Radisson Blu first!

Stayed in Oct 2026

karenkV4847FPSept 2026

4.0/ 5

“Enjoyed location..quiet room at night and good breakfasts..”

Good location for walking into town of St Helier. Great to have car park at hotel for hire car [approx 25 spaces]. Breakfast good..self serve choices and menu for hot choices. We dined in Bar area 3 times..quite good..bit shocked that my dessert of tapioca with mandarins n coconut (no coconut seen) but topped with panfried mealworms!! Looked bit offputting and should definately be put on menu showing these were part of dessert!. With having michelin star restaurant at the hotel the chef was perhaps being creative. Outdoor pool cold so could not use. Indoor pool area really warm. Access down steep stairs and no windows in there. Hairdryer and handdryer not working in mens changing area. Our Room [205] ok..bit dark and furniture looking tired. Base of showerscreen covered in limescale and needs good clean. Hotel very quiet at night so great for sleep. Definately not 5 star.

Stayed in Sept 2026

Ruth HSept 2026

5.0/ 5

“Gem of a hotel”

My mum and I had the most wonderful week at this amazing hotel! The facilities, rooms and location are spot on, but what makes this hotel exemplary is the incredible, hardworking staff. They were all so friendly and helpful and seemed to take a genuine interest in their guests. The breakfasts were delicious with a broad selection of hot and cold products. For anyone wanting to stay in a boutique hotel in St. Helier, near to the attractions and a selection of fab restaurants- this one's for you!

Stayed in Sept 2026

takemeaway532013Sept 2026

4.0/ 5

“Not 5*”

This is definitely not a 5* hotel. I have given 4* but really is 3.5. For a start you have to locate the entrance. This is along a driveway, by carparking, off the road. The staff are friendly and welcoming. Breakfast is adequate. It all looks a bit dowdy. Our room was comfortable. Not sure why the sink in the bathroom is so low down and an old rubber mat to place in the bath for a shower is poor. It is in a good location and the best thing is that it is quiet.

Stayed in Sept 2026

IlluminatingRoseSept 2026

3.0/ 5

“Good stay, but a little disappointed”

We really wanted to love this hotel because there are genuinely some things it does very well. The location is quiet but still convenient, the rooms are extremely quiet and we never heard other guests, and the indoor and outdoor pools are both quite nice. The hotel itself also has a very peaceful atmosphere, and you rarely see many people around, which makes it feel calm and private. Unfortunately, though, our stay was quite disappointing overall, particularly for a hotel marketed as 5-star. We chose it largely because of the very positive reviews, so I was surprised that some of the issues we experienced don’t seem to be mentioned more often. I’m sharing them simply so that future guests know what to expect. There were a number of small room issues that, individually, wouldn’t have bothered us too much, but collectively they made the room feel less comfortable and well thought-out than we expected. There weren’t enough pillows, and when we asked for more, we were actually given fewer than we had requested. Both of the bedside lights didn’t work, and there were no convenient plugs beside the bed. There was one plug a little way away from one side of the bed, but unless you have a particularly long charging cable, it isn’t really usable from the bed. The room itself is also very small. The kettle is cleverly stored in a drawer, but the design of the room means that once the kettle is pulled out, you literally have to climb over the bed to get to the other side of the room. It’s a clever storage idea that unfortunately doesn’t work particularly well in such a small space. The bathroom is similarly tiny, with the sink positioned extremely low. It’s certainly functional, but not what we expected from a 5-star hotel. The toilet was another issue. It didn’t flush particularly well, and after flushing, the water tank seemed to take an extremely long time to refill before it could be used again. It became something we had to actively think about rather than simply being able to use the toilet normally. To add to this there was no toilet brush provided. The minibar was also not fully stocked, and there was no corkscrew available to open the some of the wine bottles provided. Again, these are small things, but they are the sort of details you expect to be taken care of at this level. Housekeeping was another minor frustration. On two mornings, a member of housekeeping came to the door at around 9:20am and woke us up. It seems that you need to remember to put the relevant sign on the door if you don’t want housekeeping to come around early, rather than there being any consideration that guests may still be sleeping at that time. Not a major issue in itself, but again, not something we would expect to have to think about on a relaxing hotel stay. One of the biggest disappointments was the advertised 24-hour room service. This is mentioned both online and in the information provided in the room. On our first night, we called at around 10:20pm to order food, only to be told that room service wasn’t available because the kitchen closed at 10pm. As nothing else was open in town by that point, we ended up going without dinner. If the service isn’t actually available 24 hours, the information really needs to be updated. Breakfast was another surprise. The hotel offers a continental breakfast for an additional charge, with the option to order from the à la carte menu as well. The continental offering was extremely limited for a 5-star hotel: bread (not even toast), spreads, fruit, pastries, ham, cheese and yoghurt, with nothing cooked. We ended up ordering from the à la carte menu because we genuinely wondered if that was the entire breakfast offering. We also tried the bar one evening. The hotel describes it as a rooftop bar, but in reality it is more of a first-floor patio with no real view. As it was a lovely warm evening, we wanted to sit outside, but were asked to come inside so the waiter could provide better service. To be fair to him, he appeared to be serving the tables largely on his own, so the lack of service wasn’t entirely his fault. There was also a moment where he asked whether we wanted water for the table; I turned to ask my partner and, before we could answer, he had already walked away. The food itself was okay, although the portions were very small. The swimming pool is one of the nicer aspects of the hotel, although even here there was a small issue. There is a jacuzzi section within the pool, but the button to activate it doesn’t work, so that section couldn’t actually be used during our stay. There is also no where to sit by the indoor pool apart from very small stones. It’s another relatively minor thing, but when you’re paying for a 5-star hotel, you do expect the facilities advertised and provided to be in working order. I also found the general atmosphere from the staff a little disappointing. Everyone said the right things, but we rarely received a smile and interactions often felt quite cold or abrupt. I appreciate that individual staff members may have simply been having a difficult or busy shift, and I don’t want this review to unfairly criticise them personally. However, the overall level of service didn’t feel particularly warm or 5-star during our stay. Ultimately, we really enjoyed the peaceful feel of the hotel, the quiet rooms, the pools and its location, and there are definitely aspects of the property that we liked. However, for the price and its 5-star rating, we expected a much higher standard of attention to detail, facilities and service. We have stayed in 3- and 4-star hotels that have delivered a considerably better overall experience. I’m giving this review because I chose the hotel based on its excellent reviews and, having now stayed here, I’m genuinely surprised that some of these points don’t seem to come up more often. None of them would necessarily ruin a stay individually, but together they made this feel much more like a good 3- or 4-star hotel than the 5-star experience we were expecting.

Stayed in Aug 2026

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