Skip to content
Thomas Cook
  • Holidays
    • Holidays
      • All inclusive holidays
        • All inclusive holidays
          • Cyprus all inclusive holidays
          • Egypt all inclusive holidays
          • Greece all inclusive holidays
          • Italy all inclusive holidays
          • Majorca all inclusive holidays
          • Portugal all inclusive holidays
          • Spain all inclusive holidays
          • Tenerife all inclusive holidays
          • Turkey all inclusive holidays
      • Beach holidays
        • Beach holidays
          • Egypt beach holidays
          • Greece beach holidays
          • Morocco beach holidays
          • Spain beach holidays
          • Turkey beach holidays
      • Cheap holidays
      • Family holidays
        • Family holidays
          • Club Med Resorts
          • Tots and toddlers
          • Greece family holidays
          • Italy family holidays
          • Spain family holidays
          • Turkey family holidays
      • Last minute holidays
        • Last minute holidays
          • Algarve last minute holidays
          • Egypt last minute holidays
          • Greece last minute holidays
          • Italy last minute holidays
          • Mexico last minute holidays
          • Tenerife last minute holidays
          • Turkey last minute holidays
      • Luxury holidays
        • Luxury holidays
          • Cyprus luxury holidays
          • Greece luxury holidays
          • Portugal luxury holidays
          • Santorini luxury holidays
          • Spain luxury holidays
          • Turkey luxury holidays
      • Long haul holidays
      • Package holidays
        • Package holidays
          • Croatia package holidays
          • Egypt package holidays
          • Greece package holidays
          • Italy package holidays
          • Spain package holidays
          • Turkey package holidays
      • Self catering holidays
        • Self catering holidays
          • Benidorm self catering holidays
          • Cyprus self catering holidays
          • Greece self catering holidays
          • Spain self catering holidays
          • Tenerife self catering holidays
      • Ski holidays
        • Ski holidays
          • Ski with Inghams
          • Ski with Club Med
      • Summer holidays
        • Summer holidays
          • Greece summer holidays
          • Spain summer holidays
          • Turkey summer holidays
          • USA summer holidays
      • More holiday types
        • More holiday types
          • Adult only holidays
          • Christmas holidays
          • Disneyland Paris
          • Easter holidays
          • Golf holidays
          • Honeymoon holidays
          • Lakes & mountains
            • Lakes & mountains
              • Lakes & mountains with Inghams
              • Lakes & mountains with Club Med
          • LGBTQ & gay friendly
          • Recommended
            • Recommended
              • Casa Cook
              • Club Med holidays
              • Cook's Club
              • Tots and Toddlers
          • Santa breaks
          • School holidays
          • Solo holidays
          • Spa holidays
          • Sunshine holidays
          • Winter sun holidays
          • Weekend breaks
      • Popular hotels
        • Popular hotels
          • Balearic Islands hotels
            • Balearic Islands hotels
              • Sol House The Studio, Majorca
              • Sol Palmanova Mirlos, Majorca
              • Sol Barbados, Majorca
              • Hard Rock Hotel, Ibiza
              • Gran Palladium Ibiza Resort, Ibiza
              • Grand Palladium White Island Resort & Spa, Ibiza
              • Hoposa Pollentia, Majorca
              • Sol Katmandu Park & Resort, Majorca
              • Palladium Hotel Palmyra, Ibiza
          • Canary Islands hotels
            • Canary Islands hotels
              • Hard Rock Hotel, Tenerife
              • Paradise Island, Lanzarote
              • Hotel Best Jacaranda, Tenerife
              • Princesa Yaiza Suite Hotel Resort, Lanzarote
              • Bahia Principe Fantasia, Tenerife
              • Hotel THe Valle Taurito, Gran Canaria
              • GF Gran Costa Adeje, Tenerife
              • Sol Lanzarote
              • Hotel The Lago Taurito, Gran Canaria
              • Bahia Principe Sunlight Costa Adeje, Tenerife
          • Cyprus hotels
            • Cyprus hotels
              • Olympic Lagoon Resort, Ayia Napa
              • Leonardo Beach Resort, Paphos
              • King Evelthon Beach Hotel & Resort, Paphos
              • Louis Imperial Beach, Paphos
              • Nissiblu Beach Resort, Ayia Napa
          • Egypt hotels
            • Egypt hotels
              • Jungle Aqua Park, Hurghada
              • Parrotel Aqua Park Resort, Sharm-el-Sheikh
              • Serenity Fun City, Hurghada
              • Albatros Royal Moderna, Sharm-el-Sheikh
              • Hawaii Caesar Palace Hotel & Aqua Park, Hurgarda
              • Titanic Palace Spa and Aqua Park, Hurgarda
          • Greece hotels
            • Greece hotels
              • Mitsis Summer Palace, Kos
              • Mitsis Blue Domes Resort & Spa , Kos
              • Zante Atlantis, Zante
              • Mitsis Laguna Resort & Spa, Crete
              • Zante Plaza Hotel & Apartments, Zante
              • Mitsis Family Village, Kos
              • Casa Cook, Rhodes
              • Mitsis Alila Resort & Spa, Rhodes
              • Radisson Blu Beach Resort Milatos, Crete
          • Portugal hotels
            • Portugal hotels
              • Jupiter Albufeira Hotel - Family & Fun, Algarve
              • Adriana Beach Club, Algarve
              • Tivoli Marina Vilamoura, Algarve
              • Crowne Plaza Vilamoura, Algarve
              • The Lake Resort, Algarve
              • Pestana Blue Alvor, Algarve
              • Be Live Family Palmeiras Village, Algarve
              • Anantara Vilamoura, Algarve
              • Hilton Vilamoura As Cascatas Golf Resort & Spa, Algarve
          • Spain hotels
            • Spain hotels
              • Sol Pelicanos Ocas, Benidorm
              • Magic Robin Hood, Benidorm
              • Gran Hotel Bali, Benidorm
              • Holiday World Polynesia Hotel, Costa del Sol
              • Ikos Andalusia, Costa del Sol
              • Melia Marbella Banus, Costa del Sol
              • Golden Port Salou & Spa, Costa Dorada
          • Turkey hotels
            • Turkey hotels
              • Club Hotel Meri, Oludeniz
              • Granada Luxury, Belek
              • The Land of Legends Kingdom, Belek
              • Side Crown Serenity, Antalya
              • Royal Seginus, Antalya
              • Eftalia Ocean, Antalya
              • Delphin Be Grand Resort, Lara
              • Delphin Imperial, Antalya
              • Long Beach Resort Hotel & Spa Deluxe, Antalya
              • Eftalia Aqua Hotel, Antalya
              • Granada Luxury, Belek
  • City breaks
    • City breaks
      • Amsterdam city breaks
      • Barcelona city breaks
      • Budapest city breaks
      • Christmas markets
      • Krakow city breaks
      • Lisbon city breaks
      • New year's city breaks
      • Paris city breaks
      • Prague city breaks
      • Romantic city breaks
      • Rome city breaks
      • Winter city breaks
      • More European city breaks
        • More European city breaks
          • Athens city breaks
          • Berlin city breaks
          • Bruges city breaks
          • Brussels city breaks
          • Copenhagen city breaks
          • Dublin city breaks
          • Dubrovnik city breaks
          • Edinburgh city breaks
          • Florence city breaks
          • Gibraltar city breaks
          • Istanbul city breaks
          • London city breaks
          • Madrid city breaks
          • Malaga city breaks
          • Monte Carlo city breaks
          • Nice city breaks
          • Reykjavik city breaks
          • Stockholm city breaks
          • Venice city breaks
          • Vienna city breaks
      • United States city breaks
        • United States city breaks
          • Las Vegas city breaks
          • New York city breaks
          • San Francisco city breaks
      • Rest of the world
        • Rest of the world
          • Abu Dhabi city breaks
          • Dubai city breaks
          • Hong Kong city breaks
          • Marrakech city breaks
          • Qatar city breaks
          • Tokyo city breaks
  • Destinations
    • Destinations
      • Europe
        • Europe
          • Austria
            • Austria
              • Vienna
          • Balearic Islands
            • Balearic Islands
              • Ibiza
              • Majorca
              • Menorca
          • Belgium
            • Belgium
              • Bruges
              • Brussels
          • Bulgaria
            • Bulgaria
              • Bansko
              • Borovets
              • Duni
              • Golden Sands Resort
              • Nessebar
              • Sunny Beach Resort
          • Canary Islands
            • Canary Islands
              • Fuerteventura
              • Gran Canaria
              • Lanzarote
              • Tenerife
          • Croatia
            • Croatia
              • Brac Island
              • Dubrovnik
              • Rovinj
          • Cyprus
            • Cyprus
              • Ayia Napa
              • Larnaca
              • Limassol
              • Nissi Bay
              • Paphos
              • Protaras
          • Czech Republic
            • Czech Republic
              • Prague
          • Denmark
            • Denmark
              • Copenhagen
          • Finland
            • Finland
              • Lapland
          • France
            • France
              • Nice
              • Paris
              • South of France
          • Germany
            • Germany
              • Berlin
          • Greece
            • Greece
              • Athens
              • Crete
              • Corfu
              • Halkidiki
              • Kefalonia
              • Kos
              • Mykonos
              • Rhodes
              • Santorini
              • Skiathos
              • Zante
          • Hungary
            • Hungary
              • Budapest
          • Iceland
            • Iceland
              • Reykjavik
          • Republic of Ireland
            • Republic of Ireland
              • Dublin
          • Italy
            • Italy
              • Amalfi Coast
              • Florence
              • Lake Garda
              • Rome
              • Sardinia
              • Sicily
              • Sorrento
              • Venice
          • Malta
            • Malta
              • Bugibba
              • Qawra
              • Sliema
              • St Pauls Bay
              • St Julians
              • Valletta
          • Monte Carlo
          • Netherlands
            • Netherlands
              • Amsterdam
          • Poland
            • Poland
              • Krakow
          • Portugal
            • Portugal
              • Algarve
              • Lisbon
              • Madeira
          • Spain
            • Spain
              • Barcelona
              • Costa Almeria
              • Costa Blanca
              • Costa Brava
              • Costa Dorada
              • Costa del Sol
              • Fuerteventura
              • Gran Canaria
              • Ibiza
              • Lanzarote
              • Madrid
              • Malaga
              • Majorca
              • Menorca
              • Tenerife
          • Sweden
            • Sweden
              • Stockholm
          • Turkey
            • Turkey
              • Antalya
              • Bodrum
              • Dalaman
              • Istanbul
              • Izmir
          • UK
            • UK
              • England
              • Gibraltar
              • Jersey
              • Scotland
              • Wales
      • Africa
        • Africa
          • Cape Verde
          • Egypt
            • Egypt
              • Hurghada
              • Red Sea
              • Sharm el Sheikh
          • Gambia
            • Gambia
              • Banjul Beach
              • Bijilo
              • Brufut Heights
              • Kololi Beach
              • Kotu Beach
          • Mauritius
          • Morocco
            • Morocco
              • Agadir
              • Marrakech
          • South Africa
          • Tunisia
            • Tunisia
              • Djerba
              • Hammamet
              • Port el Kantaoui
              • Sousse
      • Asia & Far East
        • Asia & Far East
          • Bali
          • Cambodia
          • China
          • Hong Kong
          • India
          • Malaysia
          • Singapore
          • Sri Lanka
          • Thailand
      • Caribbean & Mexico
        • Caribbean & Mexico
          • Antigua
          • Aruba
          • Bahamas
          • Barbados
          • Cuba
            • Cuba
              • Cayo Coco
              • Cayo Santa Maria
              • Guardalavaca
              • Varadero
          • Dominican Republic
            • Dominican Republic
              • Punta Cana
          • Jamaica
            • Jamaica
              • Montego Bay
              • Negril
              • Ocho Rios
              • Runaway Bay
          • Mexico
            • Mexico
              • Cancun
              • Puerto Vallarta
              • Riviera Maya
          • St. Lucia
          • Tobago
      • Indian Ocean
        • Indian Ocean
          • Maldives
          • Mauritius
      • Middle East
        • Middle East
          • Abu Dhabi
          • Dubai
          • Qatar
      • USA & Canada
        • USA & Canada
          • Canada
          • USA
            • USA
              • California
              • Disney World
              • Florida
              • Las Vegas
              • New York
              • Universal Florida
              • Universal Studios
  • Travel money
    • Travel money
      • Travel money card
      • Dubai travel money
      • Iceland travel money
      • Spain travel money
      • Turkey travel money
      • USA travel money
  • Deals
    • Deals
      • Departing near you
        • Departing near you
          • Departing from Belfast
          • Departing from Birmingham
          • Departing from Bristol
          • Departing from Gatwick
          • Departing from Glasgow
          • Departing from London
          • Departing From Manchester
          • Departing from Newcastle
      • Summer deals
        • Summer deals
          • April deals
          • May deals
          • June deals
          • July deals
          • August deals
          • September deals
      • Winter deals
        • Winter deals
          • October deals
          • November deals
          • December deals
          • January deals
          • February deals
          • March deals
  • Extras
    • Extras
      • Airport services
      • Car hire
      • Transfers
      • Travel insurance
        • Travel insurance
          • Covid-19 cover
      • Travel visas
  • Holiday advice
    • Holiday advice
      • Blog
      • Contact us
      • Email sign up
      • Holiday weather
      • Price match
Thomas Cook
Holidays City Breaks Destinations Extras
FAQ's Contact us

Select your location

United Kingdom
Netherlands
Belgium

Select your language

English

Select your language

Dutch

Select your language

Dutch
Skip to navigation
  • ATOL Protected icon ATOL Protected

    All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806

    ATOL Protected
  • Extra protection when you need it most  icon ABTA Protected

    As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.

    Extra protection when you need it most
  • Your money is safe with our secure trust account.   icon Secure trust account

    Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday

    Your money is safe with our secure trust account.
search

Gallery

Gallery

Canary Islands Lanzarote Costa Teguise

Beatriz Costa & Spa

4967 reviews

  • Overview
  • Facilities
  • Location
  • Reviews

Looking for a quality 4-star hotel for your Lanzarote holiday? Beatriz Costa & Spa should be top of your list! Great for families, couples and spa breaks, it’s got everything you need to unwind. You’ll find this winning combination in Costa Teguise, a popular beach resort on the island’s eastern coast.

Stay here and you’ll be within walking distance of Costa Teguise resort centre (around 2km away). Or you could hop on the hotel’s complimentary transfer service, which is especially handy if you’ve been spending all your euros on souvenirs, eating your fill in one of the many restaurants and cafes, or tiring the kids out jumping the waves down at the seashore.

There’s also a couple of sandy beaches nearby, including Playa de las Cucharas. It’s a pleasant stroll down to this crescent-shaped stretch of sand, where you can enjoy views out across the Atlantic Ocean. The shallow waters make it a great beach for families, and there are restaurants, cafes and bars lining the promenade - meaning you won’t need to worry about packing a picnic.

Being at one of the best hotels in Costa Teguise, you also won’t be far from Aquapark, the biggest waterpark in Lanzarote. As well as an amazing range of slides and pools, with something for all ages, there’s a cinema and paintballing there, so it’s a top option for that big day out you might be planning, and less than 4km away too!

As for the Beatriz Costa & Spa itself, it’s set amongst gorgeous palm-filled gardens and has a fantastic outdoor pool area - there are three in all, including one specially designed for kids, giving an impressive total of 2000 square metres of water to swim and splash in! And the surrounding sun terrace is just what you need for relaxing with a drink from the bar and making use of the hotel's wi-fi. Nab a hammock for the ultimate in poolside chill-out time.

And if it’s chill-out time you want, then you’re definitely in the right place. You’re going to love the Spa & Wellbeing Centre! You could spend at least a couple of hours indulging your senses at the INITIUM hydrothermal circuit, complete with therapeutic pools and showers, bubble massage beds, saunas and hammam. Or go the whole hog and book yourself in for one of the spa treatments and beauty therapies. How about a tension-easing Lomi-Lomi Hawaiian massage, or an unbelievable deep-relaxation session in the flotarium, perhaps?

There’s plenty to do at this Lanzarote hotel if you prefer something a little more active, too, with fitness classes such as aerobics and aqua aerobics, a gym, two tennis courts, archery and minigolf on offer. There are also games such as basketball, football, petanque, table tennis, darts and pool.

Plus, every evening, the hotel stages live shows suitable for the whole family at Bar Espectaculos Niagara. Afterwards, drop in at Piano Bar Manila, open until late at night, where you can sip a nightcap by the indoor lake in the spectacular lobby garden. Or, take your pick from the local nightlife nearby.

There are also several places to eat in the area around Beatriz Costa & Spa, making it easy to tickle your tastebuds with regional specialities, but you won’t want to miss out on the hotel’s own dining options. For a start, there’s a 20m-high waterfall at the main buffet restaurant, making for a pretty special setting for your breakfast, lunch or dinner. There are live cooking stations, too, where you can see your food prepared fresh in front of you.

Over at the informal Las Falapas by the pool, you can tuck into snacks and light meals served under a thatched roof - just what you need when you’re spending the day in the Canarian sun. And for an exclusive treat, make your way to the theme restaurant for your evening meal, featuring food from a different part of the world every night.

For those days when you just want to stay in your own space, or need to eat while your little ones nap, there’s always room service! Take your food out onto your balcony or terrace to eat with a view of the pools or gardens, one of those simple pleasures that can make a holiday extra memorable. And if you choose a junior suite, you’ll have a separate living room, giving you more options for your in-room dining as well as more space - so they’re the best choice for families.

Whichever type of room you choose, each one feels bright and open, helping you to unwind as soon as you unpack. Each has wi-fi access, air conditioning, fridge, satellite TV and a hairdryer, plus space for an extra bed or a cot if you need it.

And should you need anything at any time of the day or night, Beatriz Costa & Spa has a 24-hour reception desk; it’s all part of the great service!

This hotel is popular! Rated very good by 4967 people on Tripadvisor

7 Nights Bed & Breakfast

from £349pp

Facilities

Key facilities

  • pool_icon

    Kids pool

  • childCare_icon

    Kids Entertainment

  • gym_icon

    Gym

  • aircon_icon

    Air-con

  • playground_icon

    Kids play area

  • pool_icon

    Outdoor pool

  • wifi_icon

    Wifi

Other

  • Kids pool
  • Kids Entertainment
  • Games Room
  • Gym
  • Sauna
  • Spa
  • Massage
  • Entertainment Program
  • Hot Tub
  • Solarium
  • 24 hr reception
  • Air-con
  • Bar
  • Bike Hire
  • Bike storage
  • Café
  • Car hire
  • Car park
  • Cot
  • Currency exchange
  • High chairs
  • Kids play area
  • Laundry
  • Lift
  • Mini golf
  • Outdoor pool
  • Pool Table
  • Restaurant
  • Safe
  • Shop(s)
  • Sun terrace
  • Table tennis
  • Terrace
  • Wifi
  • Aerobics
  • Aqua fit
  • Archery
  • Poolside snack bar
  • Tennis
  • Kids Club

Location

world_map

Costa Teguise, Lanzarote, Canary Islands

Address: Calle La Atalaya, 3, Costa Teguise, Canary Islands
Phone: 928590828

Reviews

Tripadvisor rating

4

Good

4967 reviews

Service

Rooms

Sleep Quality

Value

Cleanliness

Location

Travelers' choice award

Absolutely beautiful

Jan 2023 | lyndaf806

My husband and I have had an amazing week spent at Beatriz Costa Teguise. A perfect week away. A huge thank you to all the staff, they literally cannot do enough for you. Michael in the animation team is hilarious and has a real talent and gift. David and Youri were so welcoming and friendly during evening mealtimes and I wish them well in their future studies. This has been such a fantastic week that we are looking to book for next year. Thank you Beatriz for making our week such a memorable one

Really good holiday

Jan 2023 | R P

After reading some of the reviews on here, we were not too sure what to expect. However, this hotel was great. Rooms were a great size, balcony was a great size and private, all the staff were lovely, especially the two guys who did the pool entertainment, maids cleaned our room each day and were so pleasant. We only had breakfast here, but that was absolutely fine too. Pool area was really clean. This hotel is also only a 15-20 minute walk away from the restaurants and shops. For what you pay, this hotel is a winner.

Staff take no pride in their hotel - badly needs TLC, a good deep clean & a facelift

Jan 2023 | ArchersToo

Lobby: looks amazing with all the shiny floors & sleek modern look. There's a bookcase where you can leave or get a new book to read. There is seating where you can wait for your excursion or bus to the airport, though the armchairs are not designed for the fuller figure. The staff generally are quite helpful with questions & booking taxis. Pool towels: It's very badly explained by the hotel, but the pool towels are free to use, you just need to give Reception your credit / debit card in order to get given a towel ticket (they make a note of the numbers as security), which you then hand in at the booth by the pool to get the towel. You're allocated 1 towel for the duration of your stay per person but if you wish to change towels, it'll cost you €2 per person. Transport: wearing facemasks is still mandatory for all forms of transport. Ask Reception for a taxi & it usually arrives within 5 minutes (slightly longer wait on Saturdays). The drivers will quote your room number - especially handy when there's a few people waiting for taxis. A taxi into town costs approx €3 (you'll need cash) or it'll take you approx 20-30 mins to walk if you use the shortcut at the triangle. For a bus to the Sunday market (much smaller scale in winter months) you need to catch a bus outside the pharmacy at the Lanzarote Gardens stop, but the driver only accepts cash. It'll cost you €5 return by bus or €18 one way by taxi. The website states the hotel offers a shuttle bus to the beach - there isn't one! But.....once you get past the lobby it all looks a bit tired - in serious need of a refurb & a good deep clean. Communal areas: Lifts aren't cleaned inside, smeared glass, they smell unpleasant & sound like they need a good service. Thick layer of sandy dust on fairy lights & window ledges visible from the lift. Corridor carpets are stained, there are broken window handles with rubbish outside showing through the windows & paint patches on walls done in different darker colour. Lights weren't working on the 6th floor for 2 evenings so it was pitch black & there was no soap in the ladies toilet by the exit to the pool. A resident removed all the leaves from one of the ivy tendrils one night, with all the leaves sitting on the top step down to the 6pm bar area, but it took the staff until 11am to clear it up (bit of a health hazard). Bars: the only decent bar is the one that's open between 6pm - 10pm as it serves you proper drinks poured from bottles. The drinks here are served with a smile (unlike the other bars) & in glasses. The rest of the bars water down the alcohol & everything comes out of a machine served in plastic beakers (even the inside bar where the nightly entertainment happens!). Main restaurant: food is beige, bland & cold. There's a sign near the kiwi fruit & peaches telling you it's local produce - so why have the kiwi fruit been frozen & the peaches come floating in syrup? The only fresh fruit were black bananas! Even the meat that's been cooked fresh on the side section then gets placed on plates to go cold. The fries are worse than McDonalds - stone cold & tasteless. By request they will make you an omlette at breakfast & the rolls are best eaten once they've been through the bread warmer twice. The lower tablecloths never get changed so anything that gets split stays on the lower tablecloth. We watched the manager in the black dinner jacket casually throw a fresh tablecloth to a table but miss, so he picked it up & threw it again but once more it landed on the floor, so he picked it up again but this time placed it on the table! There needs to be more coffee machines in the mornings as there were always long queues at the 3 machines. Pool bar food: this food is better than the main restaurant. The fries are hot, the baguettes / rolls seem fresher than the morning ones & there's a good selection to choose from. Pools: the bottom of the warmer pool is breaking up so they're placing large concrete tiles over the broken bits to hide it! When we arrived there was 1 tile, but when we left there were 6 tiles in there. You don't see these tiles so people are constantly stubbing their toes on them. The white edging to the pools aren't cleaned - we had flying ants one day & dead ants continued to cover the white edging until we left. The larger pool seemed to be in better condition, but barely anyone goes in it as it's absolutely freezing! Pool area by sunbeds: this is never cleaned. If a complaint is made then a man waves a very weak hose around for a while in an attempt to look like they're tackling the issue. Drinks that are spilt are left which creates a very sticky area for people to walk on. No ashtrays are provided so residents just stub their cigarettes out on the floor by their sunbed that then get blown round by the wind as does any rubbish. There was a mouldy piece of lemon from someone's drink by my sunbed that had been there for days. If you complained to the outdoor staff, all you got was 'no speak English' but complaints to the managers inside didn't result in action either. The sunbeds are crammed together with little or no room between them & there's only a couple of mini tables that people can use. It would be much nicer if each pair of sunbeds had a mini table between them with more room to get on & off the sunbed. I appreciate that it's boring being a lifeguard & handing out towels, but having the sound of your videos you're watching or your music competing with the blaring music the entertainment team blast out every day is irritating. Outside area: generally this was kept in fairly good condition & I did see a gardener collecting up fallen leaves, but no-one seemed to be sweeping up the cigarette butts & rubbish. Beware though... the tiles outside are exceptionally slippery when wet, even in barefeet. Music from Entertainment Team: it's relentless! It starts at 11am every single day with the Good Morning song from Singing in the Rain being played on a continual loop for 12 very long tedious minutes!! After that it depends on which staff member is on duty as to what type of music you get, but rest assured....it's very, very loud & it's music for the younger generation only! Thankfully if you're quick enough you can get a sunbed near the waterfall which helps to drown out the music. If not, then you get deafened. But then the waterfall is switched off at around 2pm leaving you with the loud music. If you choose to sit on your balcony instead of round the pool, the music's deafening, so you end up not using your balcony. Why does it need to be that loud? And why does it need to be on continually? Room: our room wasn't hoovered once in the 2 weeks we were there. Nor was the bathroom floor or balcony mopped in that time. The fridge door was broken & there were darker patches of paint on the walls where repairs have been made. The carpet was badly stained & 1 of the chairs had grafitti scrawled on it as well as a broken seat. The bedding was stained & one part had a hole...but the bedding wasn't changed once during our stay. The balcony table was badly split & uneven from where it's constantly in the sun, the chairs had broken struts & the wall was badly chipped in places. The outside clothesline never gets cleaned - there was a thick layer of sandy dirt on top. All in all it comes across that the hotel is understaffed with low morale & in desperate need of a refurb. The staff cared more about putting up the Xmas decorations than anything else. There's no way this should be considered a 4* hotel & this had the highest rating by TUI as well. It's a shame as this must've been an amazing hotel once. The greenery inside is a lovely touch & amazing to see as you come down in the lift, but more effort needs to be made to the other parts of the hotel. The issues with the room should've been picked up & reported by the housekeeping staff - not noticing the broken or damaged items must mean they don't clean them which is bad enough, but not noticing the bedding is stained & damaged as you put it on / make the bed is shocking. Similarly the issues in the communal areas could easily have been kept on top of if they'd been reported by the staff. 2 chaps (managers?) in white shirts came out every day & stood for about an hour by the warmer pool doing nothing before going back in - why weren't they walking around to check everything was clean, nothing was broken & that the guests were all happy? And when guests did complain about an issue to a manager, why didn't the manager check it had been dealt with correctly? The manager should do twice daily walks around the hotel to check that everything's as it should be - once in daylight & once at night - that's the kind of customer service a 4* hotel should be offering. This can be a lovely hotel again, but a lot of things need addressing.

Low deposits icon

Low deposits

Secure your next holiday from £25pp

Spread the cost icon

Spread the cost

Pay monthly without any extra fees

24/7 holiday support icon

24/7 holiday support

Expert help whilst you are on holiday

Price match icon

Price match

Know you are getting the best holiday deal

  • Company
  • Popular
  • Holiday types
  • City breaks
  • Long haul
  • Holidays A-Z

About us  |  Contact us  |  Press enquiries  |  Terms and conditions  |  Privacy policy  |  Cookie policy  |  Sitemap  |  Hotel Sitemap  |  Destination Sitemap

Algarve Holidays | Antalya Holidays | Cancun Holidays | Corfu Holidays | Costa del Sol Holidays | Crete Holidays | Disney Holidays | Ibiza Holidays | Lanzarote Holidays | Majorca Holidays | Menorca Holidays | Tenerife Holidays | Rhodes Holidays | Zante Holidays

Holidays |All inclusive holidays | Last minute holidays | Package holidays | Summer holidays | Cheap holidays | Winter sun holidays | Long haul holidays | Beach holidays | Family holidays | Gay friendly holidays | Adult only holidays

Amsterdam City Breaks & Holidays | Barcelona City Breaks & Holidays | Dublin City Breaks & Holidays | Dubrovnik City Breaks & Holidays | Krakow City Breaks & Holidays | Las Vegas City Breaks & Holidays | London City Breaks & Holidays | Madrid City Breaks & Holidays | New York City Breaks & Holidays | Paris City Breaks & Holidays | Prague City Breaks & Holidays | Rome City Breaks & Holidays

Barbados Holidays | Cuba Holidays | Dominican Republic Holidays | Dubal Holidays | Mexico Holidays | USA Holidays

Holidays A-C

Algarve Holidays | Antalya Holidays | Antigua Holidays | Balearic Islands Holidays | Barbados Holidays | Benidorm Holidays | Bodrum Holidays | Bulgaria Holidays | Canary Islands Holidays | Cancun Holidays | Cape Verde Holidays | Caribbean Holidays | Corfu Holidays | Costa Del Sol Holidays | Crete Holidays | Croatia Holidays | Cuba Holidays | Cyprus Holidays

Holidays D-I

Dalaman Holidays | Dominican Republic Holidays | Dubai Holidays | Egypt Holidays | Goa Holidays | Florida Holidays | France Holidays | Fuerteventura Holidays | Germany Holidays | Gran Canaria Holidays | Greece Holidays | Ibiza Holidays | Italy Holidays | Izmir Holidays

Holidays J-M

Jamaica Holidays | Jersey Holidays | Kefalonia Holidays | Kos Holidays | Lake Garda Holidays | Lanzarote Holidays | Las Vegas Holidays | Madeira Holidays | Magaluf Holidays | Majorca Holidays | Maldives Holidays | Malta Holidays | Mauritius Holidays | Menorca Holidays | Mexico Holidays | Morocco Holidays | Mykonos Holidays

Holidays N-Z

Orlando Holidays | Portugal Holidays | Red Seas Holidays | Rhodes Holidays | Santorini Holidays | Sicily Holidays | Skiathos Holidays | Spain Holidays | St Lucia Holidays | Tenerife Holidays | Tunisia Holidays | Turkey Holidays | USA Holidays | Zante Holidays

Follow us
  • Facebook icon
  • Twitter icon
  • Instagram icon
Download our App
  • Apple
  • Google Play
Keep up to date
Email sign up

Thomas Cook: UK | Nederland | België | Belgique

Press enquiries     Terms and conditions     Privacy policy     FAQs

*Offer terms and conditions

trustpilot icon
ATOL icon
abta icon
travelaware icon
trustpilot icon

When you book a holiday which includes a flight, a flight inclusive holiday,  with Thomas Cook you are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: The Civil Aviation Authority

 

The Foreign, Commonwealth and Development Office and the National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad, see gov.uk/foreign-travel-advice and travelhealthpro.org.uk.  For more on security, local laws and the latest travel information, visit the FCDO Travel Aware website at travelaware.campaign.gov.uk. The advice can change so check regularly for the latest information.

 

Thomas Cook: UK | Nederland | België | Belgique