1. First, go to the ThomasCook.com website and click ‘My Account’.
How do I create an account for Userzone?
Modified on: Fri, 14 Nov, 2025 at 3:28 PM
2. Click ‘Register’, enter your email address and then click ’Create’.
Unlike many other travel companies we operate on a trust account model. Once we’ve paid the airline for your flights, the rest of your money is held in a trust account. We do not have access to this directly and can only withdraw funds when you are back home from holiday
All of our holidays that include flights are protected by the ATOL scheme from the moment you book. So if one of our suppliers fails, you’ll get your money back. If you’re left stranded abroad, a flight home will be arranged at no extra cost. Our ATOL number is 11806
As proud ABTA members we deliver the highest standards when it comes to our holidays. So if you book with us you’re guaranteed the best service. Our ABTA number is P8283, Y6720.
Modified on: Fri, 14 Nov, 2025 at 3:28 PM
1. First, go to the ThomasCook.com website and click ‘My Account’.
2. Click ‘Register’, enter your email address and then click ’Create’.