We know there’s a lot of worry out there about scams and bogus companies so we’re here to set your mind at rest about booking with Thomas Cook. And what better way than to answer some of the questions you ask Google about us.
“Is Thomas Cook still trading?”
Absolutely! We’re carrying on the spirit of the old Thomas Cook in our new business. Everyone who works here loves travel and wants to help you choose a holiday you’ll fall head over heels for. Lots of us were part of the previous company (yep, this writer included!) and we’ve been joined by more experts from across the travel industry, plus other holiday-loving recruits who bring a whole fresh energy to the team.
“Why is Thomas Cook still selling holidays?”
We get why that might be confusing, so let us explain…
Following the loss of the much-loved Thomas Cook tour operator in 2019, some of the old team just couldn’t let the brand disappear. After all, it’s the oldest name in travel (if you don’t already know, Thomas Cook was founded in 1841 with a train trip from Leicester to Loughborough). So, they joined Fosun Tourism Group, which also owns the popular Club Med holiday resorts, to get a new venture up and running in the Thomas Cook name.
And here we are, a totally new agency, separate from the old company.
“Is Thomas Cook still flying?”
Sadly the beloved Thomas Cook charter flights are no more. And while that means no sunny yellow heart on your plane, it does open up a fantastic choice of airlines, destinations, departure airports and holiday durations to pick from. That means it’s even easier to build your perfect holiday!
And don’t worry - although you won’t be met by a rep* when you get there, you still have the flexibility to switch-up your luggage allowance or add transfers, car hire, excursions and more if you want. Which also means you don’t have to pay for something you’d rather do without. Win-win!
* Scroll down for more about our 24/7 on-holiday support service.
“Is it safe to book with Thomas Cook?”
Not sure what ATOL is? It’s the Air Travel Organiser’s Licence, a financial protection scheme run by the Civil Aviation Authority (CAA). We’ve set up a trust account for your money so we can’t spend a penny of it (other than to pay for your flights) until you’re safely home.
“Can I trust Thomas Cook?”
There are so many reasons to trust us! And with a 4 star rating on TrustPilot, it’s not just us that thinks that.
As well as our ATOL and ABTA membership (see above), you can take advantage of our price-match guarantee, book with low deposits and manage your booking on My Account - from viewing your travel documents to making payments towards your holiday.
You’ll also have access to 24/7 support from our customer service travel buddies while you’re on holiday (you’ll find the contact details with your booking info). That means you can contact our travel buddies about any issues or for help with your holiday at any time of day or night while you’re away.
And that’s not to mention the incredible range of getaways we sell around the world, from the familiar streets of London to the exotic shores of Japan.
Top tips for safe holiday bookings
• Have a read of the pointers from Citizen’s Advice Bureau to help you work out if something’s a scam…
• …and ABTA’s advice too.
• There are lots of fake holiday giveaways floating around social media. So, if you see a Thomas Cook competition, make sure it’s from our official account. You’ll find us on Facebook, Instagram, TikTok, X (formerly Twitter), YouTube and LinkedIn, though not all of them have given us a blue tick yet.
• The easiest way to stay in the know about our genuine competitions and offers is to give us a follow on your socials and sign up for our newsletters.
Got more burning questions? Take a peek at our FAQs - we’ve covered all sorts in there, from the lowdown on travel insurance to checking in for your flights.
About the author
Lucy spent 18 years writing about all kinds of holidays at the old Thomas Cook, and, after a short stint as a freelance copywriter, is now back and loving life on the new-look content team!