Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Transport & Parking
- Area shuttle (surcharge)
- Airport transport (surcharge)
- Electric car charging station
Activities
- Fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Number of coffee shops/cafes: 1
- Snack bar/deli
- Coffee/tea in common areas
Pools and wellness
- Spa treatment room(s)
- Health club
- Full-service spa
Front-desk/reception area services
- Express check-in
- Tours/ticket assistance
- Luggage storage
- Express check-out
- 24-hour front desk
- Safe-deposit box at front desk
- Concierge services
Shared spaces
- Terrace
Entertainment and family services
- Babysitting or childcare (surcharge)
Cleaning services
- Dry cleaning/laundry service
- Porter/bellhop
- Laundry facilities
- Self parking (surcharge)
Business facilities
- Number of meeting rooms: 6
- Conference space size (metres): 600
- Conference space
- 24-hour business centre
Other facilities
- Wedding services
- Multilingual staff
- Lift
Location
Madrid, Community of Madrid, Spain
Address: Hermosilla 2, Madrid, Spain
Reviews
“Amazing service”
Jean Paul, Antonio and Santiago gave us very useful tips and guidance. Very warm and kind attentions beyond expectations.
- Stayed in Nov 2026
“Fénix Hotel Madrid 🙌🏼”
Beautiful hotel in a lovely super cool part of town. Super friendly, attentive staff - special thanks to Antonio, Santiago & Jean-Paul at the door for all their help with bags, taxis and everything. Gorgeous roof top bar with a fabulous view. We also ate downstairs in the garden bar which was also yummy. Couldn't fault it - 5 stars!
- Stayed in Nov 2026
“Hotel experience”
The Hospitality was amazing at the hotel Phoenix. A big thank you to Santiago, Antonio and Jean Paul for all your help. I would highly recommend staying at the hotel, Phoenix.
- Stayed in Nov 2026
“Great location, Great Breakfast Buffet in central Madrid”
Comfortable, attentive staff and great breakfast buffet. The online reviews suggested that increasing to the "red carpet" level was not necessary. The breakfast buffet was excellent and the room was upgraded (ask for it if you have AMex Platinum). We found the bar a convenient and very pleasurable spot for a late supper and glass of wine one evening. Light sleepers might note that you can hear footsteps from the floor above and routine noise (like closet doors closing) from the next room.. The staff was attentive and helpful and the location perfect for visiting the Prado and other museums. Very walkable neighborhood with excellent restaurants and coffee shops nearby
- Stayed in Oct 2026
“Amazing Hotel!”
This hotel is phenomenal! It’s absolutely gorgeous and the service is incredible! Juan, our bartender was exceptional and Jean Paul, Santiago and Antonio at front were wonderful and incredibly helpful as well!
- Stayed in Oct 2026
Why book with Thomas Cook
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Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
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