Hotel Fenix Gran Meliá - The Leading Hotels of the World
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and babysitting (surcharge). Guests can catch a ride to nearby destinations on the local area shuttle (surcharge). Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business centre, express check-in and express check-out. Planning an event in Madrid? This hotel has 6458 square feet (600 square metres) of space consisting of conference space and 6 meeting rooms. A round-trip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available on site.

Hotel Facilities

General

  • Number of bars/lounges: 1
  • Number of restaurants: 1
  • Smoke-free property

Internet

  • Free WiFi

Transport & Parking

  • Area shuttle (surcharge)
  • Airport transport (surcharge)
  • Electric car charging station

Activities

  • Fitness facilities

Food & Drink

  • Breakfast available (surcharge)
  • Number of coffee shops/cafes: 1
  • Snack bar/deli
  • Coffee/tea in common areas

Pools and wellness

  • Spa treatment room(s)
  • Health club
  • Full-service spa

Front-desk/reception area services

  • Express check-in
  • Tours/ticket assistance
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Concierge services

Shared spaces

  • Terrace

Entertainment and family services

  • Babysitting or childcare (surcharge)

Cleaning services

  • Dry cleaning/laundry service
  • Porter/bellhop
  • Laundry facilities
  • Self parking (surcharge)

Business facilities

  • Number of meeting rooms: 6
  • Conference space size (metres): 600
  • Conference space
  • 24-hour business centre

Other facilities

  • Wedding services
  • Multilingual staff
  • Lift

Location

Madrid, Community of Madrid, Spain

Address: Hermosilla 2, Madrid, Spain

Reviews

4.6/ 5ExcellentAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
5.0/ 5

“Amazing service”

Jean Paul, Antonio and Santiago gave us very useful tips and guidance. Very warm and kind attentions beyond expectations.

  • Stayed in Nov 2026
Mary LNov 2026
5.0/ 5

“Fénix Hotel Madrid 🙌🏼”

Beautiful hotel in a lovely super cool part of town. Super friendly, attentive staff - special thanks to Antonio, Santiago & Jean-Paul at the door for all their help with bags, taxis and everything. Gorgeous roof top bar with a fabulous view. We also ate downstairs in the garden bar which was also yummy. Couldn't fault it - 5 stars!

  • Stayed in Nov 2026
Antonio RNov 2026
5.0/ 5

“Hotel experience”

The Hospitality was amazing at the hotel Phoenix. A big thank you to Santiago, Antonio and Jean Paul for all your help. I would highly recommend staying at the hotel, Phoenix.

  • Stayed in Nov 2026
Toller1Oct 2026
5.0/ 5

“Great location, Great Breakfast Buffet in central Madrid”

Comfortable, attentive staff and great breakfast buffet. The online reviews suggested that increasing to the "red carpet" level was not necessary. The breakfast buffet was excellent and the room was upgraded (ask for it if you have AMex Platinum). We found the bar a convenient and very pleasurable spot for a late supper and glass of wine one evening. Light sleepers might note that you can hear footsteps from the floor above and routine noise (like closet doors closing) from the next room.. The staff was attentive and helpful and the location perfect for visiting the Prado and other museums. Very walkable neighborhood with excellent restaurants and coffee shops nearby

  • Stayed in Oct 2026
5.0/ 5

“Amazing Hotel!”

This hotel is phenomenal! It’s absolutely gorgeous and the service is incredible! Juan, our bartender was exceptional and Jean Paul, Santiago and Antonio at front were wonderful and incredibly helpful as well!

  • Stayed in Oct 2026
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