Hotel Facilities
General
- Number of bars/lounges: 3
- Number of poolside bars: 1
- Number of restaurants: 1
- Smoke-free property
Internet
- Free WiFi
Activities
- Billiards or pool table
- Fitness facilities
Food & Drink
- Breakfast available (surcharge)
- Snack bar/deli
Pools and wellness
- Number of outdoor pools: 1
- Sauna
Front-desk/reception area services
- Tours/ticket assistance
- Luggage storage
- 24-hour front desk
- Safe-deposit box at front desk
- ATM/banking
Shared spaces
- Garden
- Terrace
Cleaning services
- Dry cleaning/laundry service
- Laundry facilities
Business facilities
- Business centre
- Conference space
Shops
- Shopping on site
- Hair salon
Other facilities
- Multilingual staff
- Lift
Location
Puerto de la Cruz, Canary Islands, Spain
Address: Avenida Colón, 2, Puerto de la Cruz, Spain
Reviews
“Return visit, not disappointed”
Another wonderful week at this hotel, ideally situated on the sea front. Large clean room with fridge,kettle,balcony. Powerful hot shower . Plenty of choice in buffet dining room . Pool area spotless and plenty of sunbed, all the staff friendly and welcoming,we enjoyed so much booked 3 weeks next February.
- Stayed in Nov 2026
“Needs lots of maintenance”
On the good side the hotel is in an excellent location and offers good choice of food. On the bad side the hotel needs a lot of maintenance. We experienced leaking ceilings and on one occasion we were trapped in a lift half way between floors and unable to open doors
- Stayed in Nov 2026
“Not Great”
Location great and that was main reason I booked. Hotel itself is looking very tired and old. Still has 4 stars on outside, but I presume it hasnt had a star review in a while as will def lose 1 star when it does. Even Jet 2 grade it as a 3 star and not the official 4 star. Lifts are dangerous as open at different levels each time. Some times you have a 3 inch drop, next lift has a 4 inch drop when you get into it. One chap ended tripping getting in on the ground floor and went over hard into the left. We ended up booking half board as it was cheaper to do that than just to book B&B. Ate in hotel on 1st night due to travelling as it was OK. For the next 6 nights, we went down to see if anything of interest and each night we walked around and then straight back out. Wasnt really annoyed as didnt really pay for it, but would have been extremally annoyed if I had of done. Even breakfast was poor with very limited choice. Swimming pool very small and work going on around pool whilst were were there which made it very loud and not a place to be. Evening entertainment a joke. Stock right at the back of hotel and the bar that was meant to be open in the entertainment room looks like its been permanently shut down. That left table service and that could take 20 mins from when you sat down. The thing that really annoyed me was that they have a small seating area out the front for drinks and coffees etc. Sat down, ordered a couple of beers and then they demanded immediate payment. Told them I was staying there and showed them my card, so sorry, still have to pay as you order. I have never been asked to pay either in a hotel or a bar in Spain on a drink by drink basis in last 30 years. I know its a small thing, but just annoyed me. Worst thing about hotel was customer service. As a question or have a problem and just gets ignored. This wasnt just my view, but also the opinion of other people we spoke to.
- Stayed in Oct 2026
“Can't wait to come back.”
We have just had a fab week in the Catalonia Las Vegas. This was our third stay and we will definitely be back next year. The location is excellent, the hotel is adults only which is also a plus. The rooms are a little dated but absolutely spotless. The pool area is very well kept. We stayed on a full board basis and the food is excellent, really fresh. What makes the hotel for me is the staff. They are all really helpful and friendly. The staff are reception made us feel welcome from the moment we stepped in the door. The staff in the restaurant and bar are very obliging and friendly. We will be back in 2027 (room 609).
- Stayed in Oct 2026
“First time in Tenerife…. Brilliant!”
Hola, I can only describe our holiday as fantastic. The hotel was beautiful with everything you could wish for, the food was amazing and the staff were so friendly and courteous especially Virginia on the main desk, on our first night we were in a lovely double room overlooking the sea but unfortunately the music was a little loud for us and so we asked Virginia on the desk if we could possibly move to a quieter room, without hesitation she gave us keys to a more suitable room overlooking the swimming pool and then the following day checked that we were totally happy. Fantastic service and would highly recommend.
- Stayed in Oct 2026
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