Hotel Facilities
General
- Number of bars/lounges: 1
- Number of restaurants: 1
- Number of poolside bars: 1
- Smoke-free property
Internet
- Free WiFi
Activities
- Fitness facilities
Food & Drink
- Television in common areas
- Breakfast available (surcharge)
Pools and wellness
- Number of outdoor pools: 1
- Outdoor seasonal pool
Front-desk/reception area services
- Luggage storage
- 24-hour front desk
- Tours/ticket assistance
- Concierge services
Shared spaces
- Garden
- Terrace
Other facilities
- Multilingual staff
- Lift
Location
Palma Nova, Balearic Islands, Spain
Address: 15 Carrer de Costa i Llobera, Palma Nova, Spain
Reviews
“Great customer service”
I would like to give my sincere thanks and appreciation to the all gentleman's working at the hotel reception. Valentin and Juan . They were very friendly, polite, and helpful. One of them name Valentin was especially kind and took the time to explain to me how to travel around Mallorca using public transport, as well as giving me useful general information about the area. Their patience, professionalism, and willingness to help made my stay much easier and more enjoyable. It is lovely to see such young staff providing such excellent customer service. Thank you both for your kindness and assistance. You are a real credit to the hotel!
- Stayed in Sept 2026
“Go somewhere else.”
In single occupancy apartment. Was refused a kettle unless I paid €20 for a pack of assorted teas. Windows covered in frosted film, so no view. Also blind did not cover the window so let light in early morning. Only one chair outside, no table. Nowhere to dry wet clothes/towels. No cup for your toothbrush or to rinse your mouth. No home comforts like a wall hanging, very bare like a cell. Maid walked into my room without knocking one day when I was asleep naked on the bed. Reported to reception, no apology. Also reported that a window in the shower let in dirt constantly, again, no one came to fix it. Toilet dipped constantly, shower so small you adjusted the temp with your back every time you moved. I was next door to housekeeping office so no sleep after 8am. Pool didn't open until 10. All these problems were put in an email to customer services, they didn't reply or apologise. Not good value for money. Stay elsewhere.
- Stayed in Sept 2026
“Budget hotel bnb clean and friendly staff team”
Location is up A hill but not far from beach not a hotel for the unfit or disabled. The hotel has a lift and stairs if needed the room was tidy and clean. Beds okay to sleep On this is a bnb hotel only and looks good in the lobby . It has a pool area with a snack and drinks bar. There is a dining room for breakfast time and the food was good no poorly belly from the food, the choices varied throughout the week . Take your own kettle as there is a charge at front desk for this. And the staff Carlos and jordi were very nice even said goodbye and the lifeguards were very nice especially Dominique . The staff made the stay better so thanks from us all. any issues were quickly resolved by the front of house staff. There was a few nights of rowdy behaviour from other guests but it was resolved by the staff team quickly. Overall good time had and the local food was great .
- Stayed in Sept 2026
“Below basic”
The staff at the breakfast buffet was so rude, especially the teenage girl Sara, who had a zero Customer Service mindset. It seemed that she hated working there and she hated her life. I don’t even think she was a fun person to hang out with. For some reason, she had a problem with guest taking water and she had an attitude all the way. When I asked for refill of the buffet, she would refuse and she gave no answer, but she just ignored it and walked away even when you talk to her she just walked away. Valentin the receptionist was so kind and so professional we loved him. The housekeeping were also rude because they didn’t really clean the room the minimum and when we asked for towels because they didn’t replace towels all the time we had to remind them and when we reminded them they just also walked away. It was so confusing I’m not used to people walk away when you talk to them. The hotel itself is basic very noisy. You can hear things from three floss below like I could hear the vacuum cleaner from the first floor and I was on the third floor. I could also hear a baby crying from the first floor and I know it was from the first floor because I went down to the gym and the baby voice got louder and louder. There’s zero utilities in the room so you don’t get any water, no coffee no tea no toothbrush no vanity nothing not even slippers although the room is filled with sand perhaps from the cleaning ladies to walk in with shoes. Oh no, I would not come back. This is a 2 star hotel
- Stayed in Sept 2026
“Great stay at the Palma Nova gardens”
This was my third visit to the Palma Nova gardens! Good location, quiet street, great room and lovely breakfast. The stars of the show are the reception staff particularly Juan Mi and Valentin who went above and beyond to help, advise and generally made my stay so good. I cannot praise them enough!!!
- Stayed in Aug 2026
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
Other Hotels in Spain
Bungalows Castillo Beach
Spain, Caleta De Fuste
Flight & Hotel / 5 nights / Self-Catering

SBH Costa Calma Beach Resort
Spain, Costa Calma
Flight & Hotel / 5 nights / All Inclusive

HOVIMA Cool Costa Adeje
Spain, Costa Adeje
Flight & Hotel / 5 nights / All Inclusive

FBC Fortuny Resort - Adults Only
Spain, Maspalomas
Flight & Hotel / 5 nights / Room Only

Ikos Andalusia - All Inclusive
Spain, Estepona
Flight & Hotel / 5 nights / All Inclusive

Hotel Cordial Mogán Playa
Spain, Puerto de Mogan
Flight & Hotel / 5 nights / Bed & Breakfast

Alua Village Fuerteventura - All Inclusive - Hyatt Inclusive Collection
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive

AluaSoul Mallorca Resort - Adults Only - Hyatt Inclusive Collection
Spain, Cala d´Or
Flight & Hotel / 5 nights / Bed & Breakfast

HOVIMA La Pinta Beachfront Family Hotel
Spain, Costa Adeje
Flight & Hotel / 5 nights / Half Board
Hotel LIVVO Jandía Golf - All Inclusive
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive