- Distance To Airport: 20km to PMI
- Distance To Airport: 20km to PMI
Hotel Facilities
General
- Parking
- Parking on site
- Private parking
- WiFi available in all areas
Internet
- Internet services
- WiFi
- Free WiFi
Transport & Parking
- Car hire
Activities
- Golf course (within 3 km)
- Billiards
- Table tennis
- Darts
- Beach
Food & Drink
- Restaurant
- Bar
- Special diet menus (on request)
- Vending machine (drinks)
- Vending machine (snacks)
- Wine/champagne
- Coffee house on site
Pools and wellness
- Sauna
- Spa and wellness centre
- Massage
- Hot tub/Jacuzzi
- Indoor pool
- Outdoor pool
- Beachfront
- Rooftop pool
- Heated pool
- Sun loungers or beach chairs
- Sun umbrellas
- Beauty Services
- Manicure
- Pedicure
- Hair cut
- Spa facilities
- Back massage
- Neck massage
- Foot massage
- Couples massage
- Head massage
- Hand massage
- Full body massage
- Fitness classes
- Swimming pool
Front-desk/reception area services
- 24-hour front desk
- Safety deposit box
- Tour desk
- Luggage storage
- ATM/cash machine on site
Shared spaces
- Garden
- Terrace
- Sun terrace
- Shared lounge/TV area
- Outdoor furniture
Entertainment and family services
- Karaoke
- Entertainment staff
- Evening entertainment
- Board games/puzzles
Cleaning services
- Laundry
- Ironing service
- Daily housekeeping
Business facilities
- Meeting/banquet facilities
- Business centre
- Fax/photocopying
Shops
- Barber/beauty shop
Other facilities
- Non-smoking rooms
- Facilities for disabled guests
- Lift
- Heating
- Non-smoking throughout
- Air conditioning
- Designated smoking area
- Adults only
Location
Palma Nova, Balearic Islands, Spain
Address: Calle Duque de Extremera 6, Palma Nova, Spain
Reviews
“Not good...definitely not 4* Hotel”
Stayed for 3 nights HB for my sisters 60th birthday. The only good thing about this hotel is the location and views. We were checked in by Deborah who was friendly and courteous. She provided us with information regarding breakfast and dinner. We paid the tourist tax and asked to hire the safe....however at €35 euro for 3 nights we decided against it. I had emailed ahead of our stay asking for a quiet room with a pool view and was celebrating my sister's 60th. Our room was clean and spacious however nothing was provided for a birthday celebration no card or banner. Tea coffee ,sugar & milk was provided on the dresser along with 2 bottles of water. It would've made more sense to place the bottles of water inside the fridge. Our room had an adjoining door to another apartment which gave you no privacy, you can hear conversations clearly. The bathroom was dated with a shower over the bath on mixer taps that ran hot and cold whilst showering. Towels were changed daily however they were old and thin not 4* quality. The food as other reviews have said was always luke warm at best. One evening there was roast beef and Yorkshire pudding, we took one look and walked away, it was a huge joint of beef with the ball joints on show! The pool area was never cleaned the whole time we were there. It is true the sunbed cushions are absolutely filthy! Another review mentioned this in August so you can imagine how bad they are now in October. We caught the last of the sun up on the terrace deck area...again filthy sunbed cushions and there was a cigar butt and other rubbish still there on our last day! The staff working at the pool snack bar were not very friendly at all especially Jessica who was downright rude! The indoor pool was as cold as the outdoor pool and the jacuzzi was also very cold, hence we didn't go in. I stayed at the Santa Lucia many years ago before it was a Globals hotel and believe me it definitely was a 4* back then. The restaurant was a proper restaurant with fresh linen on the tables and courteous staff. Food was plentiful hot and well presented.... not anymore . I'm afraid the restaurant now represents a cafe style setting with no ambience whatsoever. The pool area used to be immaculate and well looked after but that standard has now disappeared. We spoke to other guests who felt the same. We paid just under £600pp to stay 3 nights half board at Globals Lucia and have stayed in far better 3* hotels in Palma nova for alot less. Another thing is if you have an early morning transfer before 7am don't expect anything for breakfast...not even a muffin or a biscuit!
- Stayed in Oct 2026
“Vermin for lunch”
Been here a few times and all good. This time will be our last. Cockroaches and mice in dinning room .reported to woman on reception who shruged her shoulders as she walked away. Outside areas filthy and rubbish left for days tui advertise this hotel as platinum. I qould say crusty and rusty. Informed globalis and Tui. Waiting fir replys.
- Stayed in Nov 2026
“Best hotel my friends and I have stayed in”
Go twice a year to Santa Lucia get a fantastic welcome from all staff.love the atmosphere and fantastic shows .asked manager for a certain room and he tried his best to help me .the hotel is spotless .best location ever.god willing we will be back in may
- Stayed in Oct 2026
“Rubbish”
Very poor . No information I had to ask about meal times. Entertainment board had a ? Mark 4 nights of the 7 I stayed and the other 3 were a movie. Food was very poor . I stood in reception 45 mins to check in and I was still tenth in the queue so I gave up and came back later. There was a safe in the room which there was a charge I can't remember the last time I stayed in a hotel and had to pay absolutely shocking.
- Stayed in Oct 2026
“Terrible experience”
We went to this hotel after a cruise with TUI which was fantastic but a 4 night stay in this hotel was a massive letdown,when we got to the hotel there was one person on the desk to sort out over 40 people ,it took at least 45 minutes to be seen we got to our room which was pretty clean and tidy but the TV had only around 8 channels that worked now and then ,the safe was 41 euros for 4 nights and the staff were totally ignorant to say the least ,the food was absolutely terrible with hardly and different selections,the cheeses had been put out on multiple days without being changed,the cooking station was shocking with scrags of food on offer ,and people said the porridge was sour , everyone was complaining one man said he had been there 20 times and had never experienced such bad conditions ,we would never go there again
- Stayed in Oct 2026
Why book with Thomas Cook
Low deposits
Secure your next holiday from £19pp
Spread the cost
Book now, pay later in instalments
24/7 holiday support
Expert help whilst you are on holiday
Price match
Know you are getting the best holiday deal
ATOL & ABTA protected
Your holiday is financially protected
Need help booking?
Call us on <a href="tel:442038795469">+44 (0) 20 3879 5469</a>
Other Hotels in Spain
Bungalows Castillo Beach
Spain, Caleta De Fuste
Flight & Hotel / 5 nights / Self-Catering

SBH Costa Calma Beach Resort
Spain, Costa Calma
Flight & Hotel / 5 nights / All Inclusive

HOVIMA Cool Costa Adeje
Spain, Costa Adeje
Flight & Hotel / 5 nights / All Inclusive

FBC Fortuny Resort - Adults Only
Spain, Maspalomas
Flight & Hotel / 5 nights / Room Only

Ikos Andalusia - All Inclusive
Spain, Estepona
Flight & Hotel / 5 nights / All Inclusive

Hotel Cordial Mogán Playa
Spain, Puerto de Mogan
Flight & Hotel / 5 nights / Bed & Breakfast

Alua Village Fuerteventura - All Inclusive - Hyatt Inclusive Collection
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive

AluaSoul Mallorca Resort - Adults Only - Hyatt Inclusive Collection
Spain, Cala d´Or
Flight & Hotel / 5 nights / Bed & Breakfast

HOVIMA La Pinta Beachfront Family Hotel
Spain, Costa Adeje
Flight & Hotel / 5 nights / Half Board
Hotel LIVVO Jandía Golf - All Inclusive
Spain, Esquinzo
Flight & Hotel / 5 nights / All Inclusive