I normally don’t write reviews, but when a hotel really stands out, I feel it deserves to be mentioned.
Because of my job, I stay in hotels at least 4–5 times a month, so I have quite a lot of experience with different hotels and service. From the moment we arrived, we received such a warm and friendly welcome. We only spoke a few words of Spanish, but that was enough to immediately charm the lovely lady, Roccio, at reception and make us feel very welcome.
We normally never book All-Inclusive, as we prefer going out to local restaurants and we are often disappointed by the quality of the drinks included. However, this time we were genuinely surprised. The wine and cocktails were really good!
But what impressed us most was the service. Miguel A. was absolutely wonderful. After just one order, he already remembered exactly how we liked our drinks. That kind of personal attention is something you don’t often experience in a busy hotel, and it really made our stay special.
The hotel is quite busy, and you definitely notice this in the restaurant. Personally, we wouldn’t recommend the restaurant itself. We found the food a little disappointing and the atmosphere quite busy and not particularly cosy. There are some lovely local places nearby where you can enjoy a delicious paella for very reasonable prices, which we would definitely recommend instead.
The rooms, however, were absolutely fine. The beds and pillows were very comfortable, and the room was beautifully cleaned and made up every day.
We also had to ask at reception if a slightly later check-out would be possible due to our circumstances. Raphael at reception was incredibly kind and helpful and did everything he could to accommodate us. We really appreciated that.
So, while the restaurant itself wouldn’t be the main reason for us to return, the staff absolutely would be. Everyone we met, both in and around the restaurant and at reception, was so friendly, attentive and genuinely welcoming. They really make the hotel what it is. 🥰
I normally don’t take the time to write reviews, but when something is genuinely good, I think it should be said. Thank you to the whole team for making our stay such a pleasant one!
