Guests will find features such as a virtual front desk.
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Duke Romana Suites by Olala!
Hotel Facilities
General
- Smoke-free property
Other facilities
- Lift
Location
Bucharest, Bucharest, Romania
Address: Dacia Boulevard 33, Bucharest, Romania
Reviews
4.0/ 5GoodAverage review rating
Browse reviews by provider:
5 reviewsSorted by: Newest
Bianca GAug 2026
“Terrible”
I have been before at this hotel and liked it but terrible this time. Check in process very annoying, everything was online, no option for early check in and once arrived there was no one. On eperson cleaning and thats it. There is no bar or any staff/ receptionist. The place felt haunted and abandoned. To get more towels you have to pay. They have to put more attention to the cleaning part. There was remainings of food on the carped and a dead bug next to my bed. Disappointed and disgusting!
- Stayed in Aug 2026
as sMay 2026
“Poor Experience from Start to Finish”
My stay at Duke Romana in Bucharest was, without exaggeration, one of the most stressful and disappointing hotel experiences I’ve ever had. The entire process felt like a bad joke that kept getting worse. First, the check‑in system is a nightmare. Everything is done online through an overly complicated, multi‑step process that assumes you’re not just computer‑literate, but practically an IT specialist. And even if you are, it doesn’t matter — because their software doesn’t work properly. I wasted HOURS just trying to check in because the system kept failing. Nothing smooth, nothing intuitive, nothing functional. After all that frustration, I finally received two access codes — one for the main door and one for the room. Guess what? Neither code worked. Not one. So there I was, standing outside like an idiot, calling their so‑called “support,” because this hotel has zero staff on-site. No reception, no human presence, no one to help you in person. Everything is done through online messages, which is absurd for a hotel in the capital city of Romania. And here comes the most ridiculous part: when I finally reached someone on the phone, I was told they do not speak Romanian. Let me repeat that — a hotel in Bucharest, Romania, told me they only speak English and French, but NOT Romanian. I was born in Romania, I speak the language, and I still couldn’t communicate with the staff of a hotel operating in the country’s capital. It’s like checking into a hotel in the U.S. and being told, “Sorry, we only speak Chinese and Arabic, not English.” Completely unacceptable. This raises a serious question: What is a Romanian guest supposed to do if they don’t speak English or French and aren’t tech‑savvy enough to navigate this broken digital check‑in system? The answer is simple — they’re out of luck. And that is shameful. As for the hotel itself: dirty, cramped, outdated, and poorly maintained. Nothing about the physical space made up for the chaos of the check‑in process. Overall, I do not recommend this hotel at all. Avoid it. Choose a normal hotel or even a basic motel where an actual human being greets you, helps you, and doesn’t require you to be a computer expert or a multilingual acrobat just to enter your room. Duke Romana is the perfect example of how NOT to run a hotel.
- Stayed in May 2026
my zMay 2026
“The worst hotel I have ever been! Read my story and get ready for a bad experience”
The worst hotel I have ever been! 1. We arrived at 1 Am at night and the hotel was locked. After making some calls they sent me a link for registration, which lasted more than 30 mins, doing it at night in cold. I don't understand why they did not send me the registration links ahead of time like other hotels I have been. Total disregard to customers. 2. The room was disgusting: molding in the bathroom, the carpet is dirty, the towels old and some shredded. The bathroom has a hole in one of the walls. The bed cover is smaller than the bed and it does not cover two people. The air conditioning is old and noisy, we have to turn it off to sleep. 3. When, the next day, I thought things became normal, the entrance door stop functioning. No one could get in and out! The was no one on the premises to help. We called the hotel support people, but they could not solve the problem remotely. Fortunately they could open a service door. But the adventure did not stop here, our room door was blocked and we had to make again a phone to assist us. The problem is we are afraid to get out, because we don't know if we can get in again and we have to go the airport later. The hotel is using "smart technology" , but while this might be profitable for the owner (Ollala, a company in Spain), it makes the experience of customer miserable.
- Stayed in May 2026
Beatriz MNov 2025
“Don't stay in this hotel”
The only good about the hotel it's the location, the rest it's regrettable. Staff very unfriendly and unhelpful, the bed completely sunken in one side and no solution from staff side. Very disappointing for the price.
- Stayed in Nov 2025
Skupi66Sept 2024
“They took my money but kicked me out”
Average hotel in a good location. Rooms are very clean and comfortable. Breakfast selection is very poor and the coffee is bitter and undrinkable. The main problem is the staff who seem more interested in standing around gossiping and smoking than helping customers. When I checked in there was a problem with my reservation even though it had been booked and paid for months before. The sour faced woman on reception refused to engage or resolve the problem and simply directed me to my local travel agent. The hotel had over booked and although it was their error they refused to apologise or do anything to resolve the problem. I was “allowed” to stay for three nights then basically they kicked me out and told me to find alternative accommodation despite it being their error and I had paid for a longer stay. Terrible customer service. Avoid this hotel at all cost
- Stayed in Sept 2024
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