There is no phone in the room anymore so you have to use a QR code in WhatsApp to communicate with front desk but AI intervenes with first level answer and you have to ask AI to forward to a human. Check out time is 12 but the hotel offers late check out up until 4pm for 15 Euros per hour. But they sell you this extra time in advance and then pound on the door when you're running late. It could have been handled much more positively by just offering to stay as long you want up until 4pm at the rate of 15 Euros per hour for the extra time from 12-4pm

This lovely hotel surpassed our expectations on every level! Clean, comfortable, well-equipped rooms, fantastic facilities, excellent breakfast and friendly staff. Andrea at reception was absolutely fantastic - such friendly, helpful, professional service. We would highly recommend!

The staff was wonderful and kind and I loved my perfect room and bathroom. What a nice stay and quiet area, yet easy for me to still be able to see and enjoy the whole city.

Amazing hotel. Separate room for kids in the family room. Bathroom amazing. Lovely breakfast Only issue - the pool does not belong to the hotel so restricted opening times

We really enjoy our night! The young woman that checked us in was over the top friendly. After a full day of travel it was great! She upgraded us! Also the best breakfast in the city…